Champlin Shores

When we first moved in, it was fabulous. The original staff bent over backwards to meet our needs and get everything done in a timely manner. And it was just fabulous. But they are going through a lot of transitions right now with staff leaving, and they're having a hard time getting replacements. So we're just struggling a little more. The staff they do have are fabulous. They're all great people. The transition for nursing staff has been a little harder. They're just having a hard time getting up to speed. Overall the staff work hard to keep the facility very neat and clean. And they're always willing to come in promptly and do extra requests like carpet cleaning. The maintenance staff has been great. My loved ones love the music programs but don't really participate in a lot of the activities. The food is good overall but can be a little bit repetitive. But the staff in the cafeteria have been wonderful. There's just been a huge transition, which has made things more difficult, for instance getting responses back and getting a medical care plan in place. But they were good to refer us for hospice care. That was a very appropriate referral at the time, and it's working well.

Mom seems to be doing okay since moving here. Anytime I have visited her the community is clean and well maintained. The staff is always friendly and nice. Mom seems to be liking the food she eats 3 times a day. She doesn't have the personality to participate in any of the activities but I am hoping the staff try to get her involved.

I toured this community for the care that my father needed. The staff was nice and able to answer the questions that we had on the care that is offered. The menu seemed to have a lot of good choices that would have been offered. I like the community for the activities that are offered for the residents.We would suggest that others tour this community for the care of a loved one.

For the most part, our loved one is happy at Brookdale Champlin. It has been a little bumpy trying to acclimate and get used to the schedules and routines. It could be that it is due to a change in the management and the turn over in staff members. The staff is working with us and has been good about trying to resolve the questions and concerns we are having regarding our loved one. We are happy that they make sure he is taking his medication regularly. We also like the fact that he goes to the dining room to eat his meals and socializes with other people. We brought in some of his own things to decorate his room and make it homey and comfortable as possible. There are nice walking areas around the community that my husband has taken him to get some exercise and fresh air. We are hoping that everything settles down and it will be a good fit for our loved one.

My dad was only here about a week before having to go to the hospital and was unable to return to this location. The staff was nice and was willing to do what ever was needed to be done however my dad's condition proved to be more than what they could handle. The community itself was always clean and well maintained from what I experienced.

My parents are doing great since their move to this community. Everything is working out well, and I'am comfortable with their move to this facility. They are safe, and in good hands. They have a good staff, and they are taking good care of them. The community is well-kept, they do a good job with the cleanliness. They are nice activities offered, and good meals provided. This is a community I would recommend, it is working out well for my family.

Brookdale Champlin is a very warm and inviting community. My mom has a nice apartment with windows that provide nice views of the well-maintained landscaping. The staff is friendly and taking good care of my mom. My mom thinks the food is okay, I haven't had a chance to dine there with her yet. They offer activities that the staff tries to encourage the residents to participate in. There is transportation for the resident for shopping trips and other excursions. I would recommend this community to others.

We didn't like it at all when we had a tour with the community. We wanted something smaller too.

I toured this community and liked the staff and the clean environment. The staff did seem helpful in the questions I had. The community appeared to be clean. They have activities that are an offer and a nice variety on the menu. I would recommend that families tour this community for care.

This seems to have been a good move for my in laws, and their needs. Everything is working out well, and they are doing good. We do feel satisfied with their move this community. They seem to have a good staff at this facility. The community, and their room are nice, and clean when we come to visit. They provide good meals,and nice activities for the residents. It has been a good experience for us in this community, and I would recommend it.

My parents are doing very nicely since their move to this community. The management is very friendly. They have been very helpful, and very willing to resolve any of our concerns we have had. The community is well-kept, they do a good with the cleanliness. I will say that they need more of a variety of foods to choose from. Overall it has been pleasant experience for us in the community, and I would recommend it.

We toured this community. I did not have the feeling that we were looking for. The staff were nice and able to anser the questions. It is clean and maintained. They do offer alot of good activities for the residents. This is a good place and we would recommend this community to other families to tour for the care of a loved one.

This community seemed like a comfortable place when we visited. My mother in law has a very nice apartment. She seems to be happy with the food and they do offer healthy choices. The community is clean and they offer a lot of activities. I would recommend this community. The only thing I noticed is that the communication with the family could improve.

After having so much trouble with the Brookdale community in California, I don't want to consider this as an option. I did visit, and the community was quite nice.

All in all it has been good. Mom likes the food, but the dining part is a little tricky when you are the new kid on the block. The community is very nice and clean. The staff is good and they are nice. We really like that mom is close to all of us.

My mom is happy with this community. The staff is very nice and helpful. Alot of activities are offered to her. I would recommend this community to other families for great care.

Things did not work out there at all. He stayed there one week and he could not handle it there. He just could not stand being alone. He though he could do assisted living, but he could not. I was kind of disgusted with the whole process because there was a lot of red tape to get him out of there. He was only there for 5 days and they continued to bill us and the also billed us for pills that he couldn't possibly have used. They are after every dime they can get from you and it is just a racket.

This location is now Brookdale Champlin. From the first phone call to ongoing support, I have received amazing customer service on every level and so has my Mom. Mom moved in 15 days ago and she LOVES living there! The moment I walked in the doors, I felt comfort and peace coming from staff and residents alike. Mom thought she'd be cooking her own food a lot, but she enjoys having a menu to choose options and not having to clean up. Choosing Brookdale was one of the best decisions I've ever made.

Brookdale at Champlin Shores has been really great. The staff here has gone out of their way to help mom fit in and feel welcome. They help keep her busy with chores because they know it helps her feel important and good. The communication of the staff is great. They keep me informed. Everyone has been very pleasant and happy. That has rubbed off on mom and has helped her adjust and feel comfortable. We visited several other facilities. All of them were nice but this is just the right fit for us. Some carpet is worn here. That is the only thing that stands out that needs improving. It is a nice culture there. They have a lot of spaces that are open and not sequestered. It helps the residents interact even if they don't want to engage. They at least don't feel alone. There are many facilities with a lot of small rooms. This facility has nice common spaces. I think the fact that they have visiting pets is also a wonderful plus here.

My brother Mike and sisters Nancy and Jenny toured Brookdale Champlin the other day. It is a very nice place and LaFawn and Mary were awesome people to work with. They understood our mom's wound situation and supported the in home service we wanted to use. We were very impressed that they actually had their director of nursing go and asses our mom at the rehab center. Unfortunately for us, they have determined that our mom needs memory care and not assisted living. I completely understand their decision and support it. I was very pleased with LaFawn's truthfulness regarding their assessment. Unfortunately, the only memory care room available there right now is a shared room. Our mom doesn’t want to share a room. Unless a private room opens up soon at Brookdale Champlin (which we would grab up right away), we’re turning our search to available private memory care rooms at a place that also is able to accept our mom’s wound situation.