1820 Pisgah Dr, Hendersonville, NC 28791
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
For a local A Place for Mom Advisor(877) 345-1716
Meals & dining
Value for cost
Very nice facility. Staff was very informed and friendly. Several different floor plans to consider. A contender for my mother
I would highly recommend them for my loved one. The community does a great job with the residents. The communication with the staff is great and are responsive. All the residents are vaccinated now. They are starting to open up things more now.
Everyone that we have spoken with over the phone has just been excellent. During this time with covid their communication with regarding our loved one has just been top notch.
With COVID they are a little short staffed, however the folks that work there are really good, and they do everything that they can. At first they were really strong with the activities, but at one point there were no activities. The rooms are a little dark and depressing.
The care and attention to detail is what sets this company apart. They truly strive to make the client and their family happy; which is extremely difficult in this time. Any questions I have are promptly answered and I have never had a problem regarding any issue!
everyone very helpful and pleasant during this difficult time. we know my wife is well taken care off. our son [name removed] set up Alexa Echo in our home and her room with the help of [name removed] so we can see and talk to her every day...if she has a problem with her unit the staff are always willing to help her it just takes a phone call to the front desk...keep up the good work and GOD bless
Placing our mother into an assisted living resident was one of the most difficult decisions our father and his family has ever had to make and this was done in the middle of the pandemic. The staff at Carolina Reserve have been so helpful, and it has been comforting knowing that they think of our mom as part of their family, not just some elderly lady that lives in the residence. The staff are all true professionals and are supportive of the abilities that mom still has, encouraging her do as much as she is capable of, in order to keep her physical and mental skills active and in use while assuring that at all times she is safe and does not become overwhelmed. Mom walks daily and she enjoys interacting with the staff who have encouraged her to ask us for personal photos, artwork, special nightgowns and clothes that makes her feel in control of her day and her bedroom. Our mom is treated with respect and kindness and she refers to the Carolina Reserve at Hendersonville as her "New Home." There are no words to thank everyone at the residence. I know she is cared for and she is truly in her own home. While this make have been a difficult decision, it was the right decision in our situation and we are most grateful for what they have done and are doing for our family today and everyday. Thank you.
I have the assurance that my Mom is taken care of, safe, and stable. My experience is that staff is consistently personable, approachable, professional, caring and that my Mom’s well-being matters. That matters to me!
They are far better than the last community we were at. The quality of care here is really good. The building is clean with no odors. The food quality is good. During the pandemic, the staff have been really on top of things with communication, letting families of any changes, and offering facetime visits. The staff are friendly and caring with a mixture of personalities among the staff.
Wonderful community with caring staff and happy residents. Food is outstanding. A must see 5 star.
My dad’s time at Carolina Reserve was really great. The staff took great care of my dad. I was so glad we found Carolina Reserve when we did. My dad has been three different place and I looked a lot too so I have seen a lot of communities in the area. Carolina Reserve is a smaller community and they give the residents a lot of one on one attention. They treat the residents like family. To my knowledge they have had no cases of the virus which says a lot about their protocols and that made me happy and feel secure.
My family member is in the memory care unit at Carolina Reserve. The staff is friendly, but it is easy to get "jaded" working with this population and some of the staff seem annoyed at times. The CNA's who dispense medications have a "round the clock" duty and are glued to their computer screens and administering medications; it would be lovely to have more staff. The CNA's do an excellent job. The best part of Carolina Reserve are the activity director(s) who are very friendly and engaging. I would love it if they had more of a variety of activities and MUSIC at all times in the lobby! Music changes depression in dementia and Alzheimer's patients. Overall, my family member's experience has been good...the number one complaint from him/her is boredom.
Go anywhere but here. Period. My dad was there for several months. needed more care after some time... they were fast to charge us more, but never ever gave more care, except for the immediate hour after we complained or pointed out he was not getting it. They would do something and the next day, it disappeared. Dad died now... and 2 weeks later, the death certificate has not advanced from them. Carolina management is incompetent, they do not give near the quality or level of care they promise or charge for. Not sure if they don't care or if they are understaffed or it is just policy. Services that were promised going had to be fought for once in. They should be stripped of their rating and reevaluated for what they really are. I know I sound bitter. I am not. I am 100% realistic on what to except and 100% honest on what was delivered. And the food... it is awful. Bojangles would be considered gourmet. But that is minor in comparison to all else. There must be better solutions out there for the aging.
When Raven solutions bought spring arbor in march 2017, they made a lot of promises. They did get some new furniture in both assisted living and the cottage. However they put back the old stain chairs in cottage and it smells like urine in the unit most of time now. Staff has been reduced on both sides even though full. Staff is worn out and stressed. They were promised raises this year but now they are told not til next spring. The cottage is at or past full capacity and there is not enough seating for residents in living room. They did get electronic devices for residents and call buttons on cottage side in bathrooms. Staff are suppose to activate buttons to show they are checking rooms. That worked for the first few weeks but not so much now. Most staff leave their cell phone units to monitor residents on tables or not in sight. The best of the facility are the hard working staff, activity personnel and maintenance.
Everyone is friendly and caring
This looked like a nice clean community when I visited. The people I met were nice. This is a secured community for memory care and my loved one was not ready for this type of community.
When my loved ones first moved in, this facility used to be named Spring Arbor. They recently sold and there are some things they need to work on. Before changing, the food was great. I ate there a couple of times. Now, the food is not as good. It lacks in flavor and it is served cold. Other than that, the staff is still very nice, they are short staffed, but the staff that is there is attentive and the facility is very clean. It's a good place, just in need of some work.
Response from Carolina Reserve of HendersonvilleApril 9, 2020
We are pleased your found our staff to be attentive and the facility to be "very clean". We understand the importance of excellence in dining services and regret that we did not meet your expectations. We appreciate the feedback so that we may continue to improve our services wherever possible.
My loved one has really had a hard time the first couple weeks at this community. I think the staff could use a lot of improvement in organization. My husband has been stuck in the bed or a chair and is just left all day with no help. This is becoming a problem because he is getting multiple bed sores on his body that are very painful. I have been very concerned for him and the lack of help he is getting throughout his day. I also have noticed a strong odor throughout the building the last couple days that are not very pleasant.
So far, sorta good. I say him yesterday and he's a lot better than I've seen him in a long time after they straightened out his medications. There seems to be just enough to keep him busy, there is a piano, so long as he has a piano somewhere that he can get to once in a while. I went to a support group there yesterday and a woman who was coming in to visit someone plays the flute so she played with him and he had a good time with that. He seemed more talkative than he had been in a long time and I could understand him. I had visited it before, it seemed pretty nice to me and it was closer to home. It's spotless, very good, they had a dinner a few weeks ago for anybody who wanted to attend and it certainly wasn't as elegant, but it was very very nice. It gave us an opportunity to meet with the nurses and the staff
Response from Carolina Reserve of HendersonvilleApril 9, 2020
Thank you for your review, Loved One. While we were not the management company at the time of your review, it is always helpful to hear from families. We are happy to hear that your loved one enjoyed the community lifestyle with all that we have to offer.
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.