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Carolina Reserve of Hendersonville

1820 Pisgah Dr, Hendersonville, NC 28791

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Carolina Reserve of Hendersonville community entrance
10 Photos
10 Photos available
7 Floor plans
7 Floor plans available
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street view of Carolina Reserve of Hendersonville
Anonymous - Loved one of resident/client
4.0
My Review

Overall we are happy with our experience with Carolina Reserve. I would recommend the community to others for their loved ones.

Read all reviews

About the facility Carolina Reserve of Hendersonville

Hidden away between the breathtaking Blue Ridge Mountains and the Great Smokies, Carolina Reserve of Hendersonville blends small town charm with lively community dynamics. With decades of senior service experience, they’ve been ranked as the best place to retire in North Carolina on more than one occasion. This family-owned community is passionate about providing next-level care for each of their residents through customized care plans, expansive services and amenities, cozy living spaces, and long lasting companionship. They’ve designed a space that feels just like home to residents and staff alike and can’t wait to welcome you!

Community Amenities and Services

Exceptional care and support are what sets Carolina Reserve apart. They partner with licensed agencies to provide on-site physical and occupational therapy, personal services, and other skilled health care services including medication management, diabetic and incontinence care, and a cutting edge memory care program which combines innovative programming and activities with personalized, hands-on attention.

With robust amenities, no detail is overlooked. The top-notch dining program features healthy, chef-inspired meals offered three times a day along with tasty treats and snacks. Take a dip in a luxurious jacuzzi, connect with your creative side in the arts and crafts center and raised garden beds, or...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Carolina Reserve of Hendersonville is a community within Navion Senior Solutions properties. See all Navion Senior Solutions communities.

Pricing for Carolina Reserve of Hendersonville

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Carolina Reserve of Hendersonville

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
High Acuity Care
Medication Management

Meals & Dining

Meals Provided
Guest Meals
Restaurant Style Dining
Room Service

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Wi-Fi/high-speed internet
Ground Floor Units

Facility Amenities

Transportation & parking

Resident Parking Available
Complimentary Transportation
Transportation at Cost
Property Convenient to Public Transit

Pets

Dogs Allowed
Cats Allowed

Common areas

Butterfly garden / Hummingbird garden
Outdoor Common Areas
Indoor Common Areas
Indoor Atrium

Recreational areas

Arts and Crafts Center
Jacuzzi
Movie or Theater Room
Raised Garden Beds

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Enclosed Courtyard
Outdoor Walking Paths

Languages spoken

English

Activities

Devotional Activities On-Site
Visiting Chaplain or Priest
Protestant Services
Catholic Services

Reviews for Carolina Reserve of Hendersonville

3.9
Write a Review

Cleanliness

4.1

Friendliness

4.2

Meals & Dining

3.3

Care Services

4.2

Activities

3.9

Staff

4.7

Value for Cost

3.9

Overall Experience
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Date Submitted
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Reviewer
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Care Received
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1-20 of 23 reviews
Sort by

4.0
Anonymous - Loved one of resident/client
Memory Care
July 28, 2022
Verified Review
My Review

Overall we are happy with our experience with Carolina Reserve. I would recommend the community to others for their loved ones.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

5

Activities

4

Staff

4

Value for Cost

4


1.0
anonymous - Loved one of resident/client
Assisted Living
February 28, 2022
Verified Review
Wasn't Happy - Very Stressful Experience

I was NOT happy with how I was dealt with. They would send my loved one to the hospital without letting me know. And I would get a call form the hospital, not even knowing that she was being transferred. I would ask for information from Carolina Reserve, and they would not get back to me. Finally they told me they were sending her to a behavioral place to be evaluated. I was told the behavioral place had diagnosed her with a type of dementia that Carolina Reserve does not provide care for and we needed to move her. I was not at all happy with how we were treated.


2.0
anonymous - Toured community
Assisted Living
January 25, 2022
Verified Review
My tour review

This community just seemed like a lot of people outside and seemed to be just alone with no stimulation.


4.0
anonymous - Loved one of resident/client
Assisted Living
July 9, 2021
Verified Review
Would recommend for people with more care needs.

I think you need to peek in at different times. When we visited, it looked like a beautiful place, with nobody in wheelchairs sitting around. But there are actually a lot of low functioning people there, not a lot of people you can have conversations with. So I don't think I would recommend for people who are higher functioning because they're not going to have the stimulation from other residents. But I think the staff tried to be very helpful during a stressful time and situation. The facility looked clean. The rooms are little outdated, especially the bathrooms, which are small. The sinks were pedestals, so there wasn't much counter space. But they did have stand-up showers with benches.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

3


5.0
anonymous - Toured community
Memory Care
April 21, 2021

Very nice facility. Staff was very informed and friendly. Several different floor plans to consider. A contender for my mother

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
L L - Loved one of resident/client
Assisted Living
March 11, 2021
Verified Review
Safe, Clean, Trustworthy Place for Your Loved One

I would highly recommend them for my loved one. The community does a great job with the residents. The communication with the staff is great and are responsive. All the residents are vaccinated now. They are starting to open up things more now.

Cleanliness

No data collected

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

No data collected


5.0
Dianne P - Loved one of resident/client
Assisted Living
February 8, 2021
Verified Review
Carolina Reserve

Everyone that we have spoken with over the phone has just been excellent. During this time with covid their communication with regarding our loved one has just been top notch.

Cleanliness

No data collected

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

5


3.5
anonymous - Loved one of resident/client
Memory Care
December 21, 2020
Verified Review
Overall a good community but could use some improvements

With COVID they are a little short staffed, however the folks that work there are really good, and they do everything that they can. At first they were really strong with the activities, but at one point there were no activities. The rooms are a little dark and depressing.

Cleanliness

3.5

Friendliness

4.5

Meals & Dining

3

Care Services

4

Activities

2.5

Staff

4.5

Value for Cost

2


5.0
Karen Davidson - Loved one of resident/client
Memory Care
September 24, 2020
Fantastic Facility

The care and attention to detail is what sets this company apart. They truly strive to make the client and their family happy; which is extremely difficult in this time. Any questions I have are promptly answered and I have never had a problem regarding any issue!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
trevor davidson - Resident/client
Memory Care
September 20, 2020
care of my sweet wife and mother of our three boys

everyone very helpful and pleasant during this difficult time. we know my wife is well taken care off. our son [name removed] set up Alexa Echo in our home and her room with the help of [name removed] so we can see and talk to her every day...if she has a problem with her unit the staff are always willing to help her it just takes a phone call to the front desk...keep up the good work and GOD bless

Cleanliness

5

Friendliness

5

Care Services

5

Activities

3.5

Value for Cost

5


5.0
John Davidson - Loved one of resident/client
Memory Care
September 17, 2020
5 star Assisted Living

Placing our mother into an assisted living resident was one of the most difficult decisions our father and his family has ever had to make and this was done in the middle of the pandemic. The staff at Carolina Reserve have been so helpful, and it has been comforting knowing that they think of our mom as part of their family, not just some elderly lady that lives in the residence. The staff are all true professionals and are supportive of the abilities that mom still has, encouraging her do as much as she is capable of, in order to keep her physical and mental skills active and in use while assuring that at all times she is safe and does not become overwhelmed. Mom walks daily and she enjoys interacting with the staff who have encouraged her to ask us for personal photos, artwork, special nightgowns and clothes that makes her feel in control of her day and her bedroom. Our mom is treated with respect and kindness and she refers to the Carolina Reserve at Hendersonville as her "New Home." There are no words to thank everyone at the residence. I know she is cared for and she is truly in her own home. While this make have been a difficult decision, it was the right decision in our situation and we are most grateful for what they have done and are doing for our family today and everyday. Thank you.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.5
anonymous - Loved one of resident/client
Memory Care
May 20, 2020
Professional and Caring

I have the assurance that my Mom is taken care of, safe, and stable. My experience is that staff is consistently personable, approachable, professional, caring and that my Mom’s well-being matters. That matters to me!

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


5.0
Lisa F. - Loved one of resident/client
Memory Care
May 18, 2020
Verified Review
A small, warm, and facility

They are far better than the last community we were at. The quality of care here is really good. The building is clean with no odors. The food quality is good. During the pandemic, the staff have been really on top of things with communication, letting families of any changes, and offering facetime visits. The staff are friendly and caring with a mixture of personalities among the staff.

Cleanliness

5

Friendliness

4

Care Services

5

Activities

5

Value for Cost

5


5.0
Greg Penfold - Industry reviewer
Memory Care
May 14, 2020
Verified Review
Review of Carolina Reserve Of Hendersonville

Wonderful community with caring staff and happy residents. Food is outstanding. A must see 5 star.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Cindy Wilkerson - Loved one of resident/client
Memory Care
May 5, 2020
Verified Review
Wonderful Place for Dad

My dad’s time at Carolina Reserve was really great. The staff took great care of my dad. I was so glad we found Carolina Reserve when we did. My dad has been three different place and I looked a lot too so I have seen a lot of communities in the area. Carolina Reserve is a smaller community and they give the residents a lot of one on one attention. They treat the residents like family. To my knowledge they have had no cases of the virus which says a lot about their protocols and that made me happy and feel secure.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


3.5
anonymous - Loved one of resident/client
Memory Care
May 7, 2019
Care is overall good

My family member is in the memory care unit at Carolina Reserve. The staff is friendly, but it is easy to get "jaded" working with this population and some of the staff seem annoyed at times. The CNA's who dispense medications have a "round the clock" duty and are glued to their computer screens and administering medications; it would be lovely to have more staff. The CNA's do an excellent job. The best part of Carolina Reserve are the activity director(s) who are very friendly and engaging. I would love it if they had more of a variety of activities and MUSIC at all times in the lobby! Music changes depression in dementia and Alzheimer's patients. Overall, my family member's experience has been good...the number one complaint from him/her is boredom.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

2.5


0.5
john conte - Loved one of resident/client
Memory Care
April 23, 2018
Think Twice

Go anywhere but here. Period. My dad was there for several months. needed more care after some time... they were fast to charge us more, but never ever gave more care, except for the immediate hour after we complained or pointed out he was not getting it. They would do something and the next day, it disappeared. Dad died now... and 2 weeks later, the death certificate has not advanced from them. Carolina management is incompetent, they do not give near the quality or level of care they promise or charge for. Not sure if they don't care or if they are understaffed or it is just policy. Services that were promised going had to be fought for once in. They should be stripped of their rating and reevaluated for what they really are. I know I sound bitter. I am not. I am 100% realistic on what to except and 100% honest on what was delivered. And the food... it is awful. Bojangles would be considered gourmet. But that is minor in comparison to all else. There must be better solutions out there for the aging.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


1.5
anonymous - Loved one of resident/client
Memory Care
December 26, 2017
Discouraged

When Raven solutions bought spring arbor in march 2017, they made a lot of promises. They did get some new furniture in both assisted living and the cottage. However they put back the old stain chairs in cottage and it smells like urine in the unit most of time now. Staff has been reduced on both sides even though full. Staff is worn out and stressed. They were promised raises this year but now they are told not til next spring. The cottage is at or past full capacity and there is not enough seating for residents in living room. They did get electronic devices for residents and call buttons on cottage side in bathrooms. Staff are suppose to activate buttons to show they are checking rooms. That worked for the first few weeks but not so much now. Most staff leave their cell phone units to monitor residents on tables or not in sight. The best of the facility are the hard working staff, activity personnel and maintenance.

Cleanliness

1.5

Friendliness

1.5

Care Services

1.5

Activities

1.5

Value for Cost

1.5


5.0
anonymous - Loved one of resident/client
Memory Care
September 18, 2017

Everyone is friendly and caring

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


3.5
anonymous - Toured community
Memory Care
June 29, 2017
Verified Review
A nice tour

This looked like a nice clean community when I visited. The people I met were nice. This is a secured community for memory care and my loved one was not ready for this type of community.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


Viewing 1-20 out of 23 reviews

Neighborhood around Carolina Reserve of Hendersonville

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Frequently Asked Questions about Carolina Reserve of Hendersonville

Carolina Reserve of Hendersonville offers Studio and Semi-Private. Learn more.

Carolina Reserve of Hendersonville has received an average review rating of 3.9 based on 23 reviews. See all reviews.

Call (828) 622-4988 to reach a resident at Carolina Reserve of Hendersonville.

To reach a resident at Carolina Reserve of Hendersonville call: (828) 622-4988



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.