Brookdale Shawnee

We've been happy overall. I feel like the activities are one of the most important things for us. They do a really good job keeping the residents busy. I like that they try to keep everybody in the main areas where they can keep an eye on them, and my loved one isn't just sitting in her room by herself. The cost seems pretty fair and in line with other places.

I'm pretty happy with the community. My loved one is very happy here. The area and rooms are always clean. The residents are always well put together by the staff. You can tell the residents are being well taken care of. Every time I've visited the residents are doing items in the communal areas. The staff keep me up-to-date on my loved one. The communication is amazing! They have music once or twice a week. There is always some activity available for the residents. I think the value is there. My loved one feels relaxed there. The rooms feel more like an apartment, and this still helps with the independence.

The community was extremely friendly and they went out there to take care of my loved one. When I first walked in it just felt right and I wish we would move her in sooner. I would recommend this community to others.

We looked at a few different facilities and I chose this one because it felt more comfortable. I really liked the layout and everyone was friendly. The room sizes here were decent, better than the others we saw. The staff seemed like they really care about their residents and I would recommend to others.

We looked at a few different facilities and I chose this one because it felt more comfortable. I really liked the layout and everyone was friendly. The room sizes here were decent, better than the others we saw. The staff seemed like they really care about their residents and I would recommend to others.

The nursing staff will lie to you about what actually happens at their facility. They say their response time is 5-8 minutes, but my parents have waiting sometimes up to 40 minutes for a staff member to respond. They will also make up services to bill you for and then allege that you authorized these same services. They will put on very nice faces when trying to sell you on their facility but once you're in they will find a way to charge for services that are never or rarely actually done. Run far away!

I think this facility is better for people that drop their loved ones off and aren’t involved with their care. Staff and management are rude and [Removed]. Food is horrible, most of the time the staff can’t even tell you what they are serving. The bathroom toilet and floor are always dirty. Very very disappointed in the quality of care. Mom was very sick for 5 days before they even noticed. It is a huge worry, can’t wait to get her moved. Management is totally incompetent and gets worse from there. There are 3 or 4 staff members that are very good, the others not. Problems have been discussed with the director to no avail, completely ignored. The quality of care you get depends on the nurse on duty. There is one we think the world of, the others not.

This community is working out well for my mother in law, and her needs. They are taking good care of her, and her needs. I know she is safe, and in good hands. The staff is good, and providing her with good care. Everything is moving in the right direction for us since her move to this community, and it is one I would recommend.

My mother was in this community for a month, and she had a horrible experience. I was not satisfied with anything they did for us. This community has major room for improvements. Their staff needs to be more caring, and attentive. They need to provide a better level of care for their residents. We were not pleased with my mothers stay in this community.

The staff were doing the best they could with my dad. The staff had a challenging experience and they still continued with the services he needed. While he was there he did participate in some of the activities. We picked this community because they of their willingness to provide services to my dad and no other community wanted to try or backed out.

So far everything has worked out well with my mothers move to this community. She is safe, and receiving good care. I know she is in good hands. The staff have been very attentive to her, and helpful. They do a good job with keeping around the community neat, and tidy. This is a nice facility, and I would recommend it.

My mom is very happy here. The staff is taking excellent care of her needs. The community is clean and well taken care of. We are happy with the activities that are offered. I would highly recommend this community to others for excellent care for a loved one.

Everyone was great at Brookdale Shawnee! The staff were very resourceful and able to address all of my concerns. They showed great dedication to their residents. The community overall was nicely kept and maintained. The tour was very helpful in our search for a place for my mother.

Friendly community. Seemed nice, but all memory care. I was looking for something for both of my parents and only one needs memory care, so I choose a different place. If looking for someone that only needs memory care, then it would be great.

Everything has been fine since dad's move to Brookdale Shawnee. The move went very smooth and it has taken some time for dad to transition. The staff are friendly and have been helpful with the move. They offer a variety of activities and my dad has enjoyed participating. The community is well kept throughout. However, down a particular wing in the community there is a strong urine odor. I have visited numerous times and the urine smell is still present.

The Brookdale Shawnee is a well kept community. They offer a variety of activities for the residents to participate in. The community would benefit from better training staff on how to deal with memory care residents. Specifically encouraging hygiene care, and participation in activities, socialization.

Nice clean facility with a happy atmosphere. A contender in my search. Staff was professional and has long tenure.

Everyone is very helpful in helping my mom to adj to her new place. my mom has adj really well and has only been there for 2wks, which made me feel really at ease and trusting their hands with my mom. i would recomend Brookdale to anyone who looking for the perfect place for their parents. thank you to all the staff.

Completely disappointed with the operation, and will be leaving as soon as possible. Have heard a number of tenant complaints, and definitely agree. Hallway help seem competent, but management definitely are unsuited for their field. Haven't seen such incompetence for a very long time

When my parents moved in 9/13 this place was frustrating to work with the personnel. No follow up. No call backs. This year (2015) I see everything has improved. Better communication. More confidence working with staff. I will miss Jenny very much.