Brookdale Robinwood

The staff have been excellent. The activities director [name removed] is a great guy and is very active as far as his motivation goes and is super friendly. They have plenty of activities provided such as bible study, church services, outings on the bus, bingo, etc. They are also having a cookout this Sunday for fathers day. I do think that they could do better on the food choices especially for those on modified diets. My loved one is on a hospital diet and the choices are somewhat repetitive for her. They are able to choose from a menu for the meals, the biggest meal is lunch and the lighter meal is dinner. I would definitely recommend Brookdale Robinwood to other families who are looking.

The things they promise when you first meet them change drastically once you sign on the dotted line. Beware. Read the fine print.

I agree with another reviewer. They are there to SALE you a product that they are not able to follow through with. Highly mismanaged.

It is very misleading what they tell you when you go in. They are sales people that are truly just selling it to you and they do not follow through with any promises that are made. We are very unhappy with the facility.

The staff was very friendly and the feeling we got when we toured was very comfortable and I think I would like to be here if I need senior living. Communication was very good and if there are any issues they will call and let me know immediatly I would recommend the community to others.

My sister and I have this conversation often and we feel comfortable about placing my loved one there. The other reason is that my loved one is happy and she's made friends. I found out that my loved one is participating in the exercise class, and she plays cards. The socialization will be better after COVID restrictions I had a nurse tell me that this community was the best one, and have seen the same. The people that work there, and told the director that there is one individual that treated my loved one and helped her through the loss of her partner.

I love the staff, they are excellent. They are so concerned about everything with the residents. I don't worry about my father while he is there. the staff keep me very informed. The community is exactly what an assisted living should be for a person needing one. This was the first community we visited and the one we went back to because of the good feeling we got from the people there. We like the size of Brookdale as well. The activities director is absolutely wonderful. My father loves living there and I could not have found a better place for him.

I toured this community for my father, and his need. It was a nice tour overall. The community looked nice, and everything appeared to be well-kept. The staff was friendly, it was good experience overall.

When my father looked into Brookdale Robinwood, he liked the fact that there was a private room available. The facility is nice and clean and everyone was very friendly, but my father is still doing just fine at home so he is not ready to move.

I am happy to see that my mom is receiving great care by the staff at this community. They do inform her on the activities and try assisting her to be active. The meals are appealing. We are really liking this community for being so clean and maintained. I recommend the great care to others and the value being received here for her care.

My friend likes living at this community and it is very nice. The minor issue I have is that the dining room staff do not seem well trained. The other issue I have is that I feel they need more organization. I spoke to the head nurse, the director and the marketing director and none of them knew anything about his insurance change that we needed to complete.

Our experience with Brookdale Robinwood has not been a positive one. I've had issues with both the care services offered, and multiple issues with the billing department. Based on our experience it isn't somewhere I'd recommend.

It's been a very good experience at Brookdale Robinwood. They have made everything very easy for us as far as the transition goes. The staff keep us advised on what is taking place. They have given us a notice with all of the holiday events that will be taking place. I have been very pleased with them.

Well we moved over to Brookdale Robinwood from another facility and this facility is a much better improvement from the other place we were at, so we are very satisfied with what we have going on over here.

I liked this place, third nicest. also the pricing was second best. Private apartment 3125, mini-private apartment 2600. There is an assistance fee to be determined when Mother is interviewed.

It looks really clean and everyone has been really helpful. I am not happy with the parent company Brookdale. She was in another of their communities but they were not able to confirm her residence with the VA to get her benefits, for two years. Their billing also leaves something to be desired. Gaston Place has been much more helpful and said that they will be able keep her there until the end of her life. They have some workers that have been there for 9-10 years. She is thriving here. They have someone to round everyone up at meals and they have ambassadors to make residents feel welcome. They were really accommadating and worked with us. When you walk in you get the feeling that they really are invested in the care of the residents, and it has that small town feel.

It is a very nice community my son, granddaughter and I looked at it and it is just a wonderful community. The staff is just wonderful they are very personable. I would like to move here but it is just too pricey for my budget. The price list they gave us is based on the private rooms but I am looking for a semi private room.