Brookdale Reno

I really like [name removed] our tour director. She was very informative and kind. The facility is older therefore not the new, spacial feel but because they have been around for a while they seem to know how to make it work best for Alzheimers and Dementia patients.

Our mother absolutely loved it there, and the staff members really did love her back. She was the happiest she had ever been, and had more friends then she ever did. We did sometimes have to constantly follow up with the care takers to keep giving her her over the counter medicine, but our goal was to make sure she felt like she was living her lift on a cruise ship and that is exactly how she felt.

The community and staff really were family and took good care of the residence. Both my parents were able to stay there and I loved that. You can have additional help with your loved ones also. I would recommend this community to others.

We chose Brookdale Reno because when i visited I got a good first impression. The room sizes here are very spacious. The food is served off a menu with choices the residents are able to choose from. The staff members here are also very friendly and I would recommend to others looking.

I've been visiting this community several times to see one of my love ones and I had had beautiful experiences with all the staff. Last time I went there however I experienced a terrible encounter with the activities lady [name removed]. This woman is very unprofessional, low class, and obviously has ho clue what memory care is. I don't know why she is working there when is obvious she doesn't have compassion towards the residents. She dresses like she's going to the strip club instead of work. Anyway last time I was there, I overheard her gossiping and breaking HIPPA with another staff member, they were making fun of a resident and mocking the poor lady. She was lucky it wasn't my love one or I would be furious. I also watched how she was refusing to help the residents when they were almost falling or needed a diaper change, she just told me "I'll have my staff take care of them." The staff however were busy taking care of other residents while [name removed] wasn't doing anything. I'm afraid she'll harm my love one with her incompetence. I think I need to start looking for another facility.

My mother has recently made the move into this community and so far things are going well for her. The staff have been helpful with the transition and I am comfortable with the care. The atmosphere is always bright and happy with the other residents. She has had no complaints about the meals and enjoys participating in some of the activities with the other residents. Overall it has been a great fit for my mom.

I like this community for good for my husbands care. I like knowing that the staff is caring to his needs. The environment is good for him and he likes being able to participate with the other residents. The menu is very appealing. We have recommended others to the community for excellent care and value for a loved one.

The care at this community. The staff is always nice and friendly. The community is clean. They menu is healthy and a lot of choices. They do offer her to get involved and she is starting to get more involved which is very helpful. We would recommend this community to other families for the care and value for a loved one.

The Brookdale Reno was a very nice community but we went with the Brookdale NW because of how convenient it was. This one was all memory care and we needed one that had assisted living as well.

The people that were caring for my father at Emeritus at Reno was very good, but there were not enough people. There was one caregiver for a dozen residents. They were very much understaffed. Apart from being understaffed they were great. The workers there are just fantastic. So were the nurses. My dad passed away after a short time there, but he was loved and cared for while he was there. As far as being understaffed, they are under new management now and have new people coming in, so I believe that issue is being addressed.

Above all its marvelous! I didn't have a clue this was a resort. $4,000 a month for my father,Its a pretty penny to pay, but its not like any where else! The property is perfect! Floral and landscaping design is out of this world! My brother and I appreciate the professional and caring staff members on board. The service is beyond a 5 star rating! If it could go to 10, i would definitely say its worth every dime!

The experience we have had with Emeritus at Reno (which is actually now Brookdale as they were bought out) has been very positive. They are very caring with their patients and attentive to their needs. Mom has been in there for about two and a half months and during that time it has been a very positive experience.

Do your research. This facility is NOT where you should placed a loved one. It is rated C for a reason: poor management and thus poor morale translating into poor care. Again, do your research and find ask how many residents have left for another facility in the last 6 months.

I wasn't satisfied with the level of care. It was all memory care. There were four units called neighborhoods, and each neighborhood had 16 residents and two caregivers, who were responsible for all the laundry as well as the care of the patients. At the time, my mom could feed herself, but there were some people that needed help and the caregivers were too overwhelmed so some of them would sit there and not eat. There were times that I would come and my mom would have mashed potatoes in her fingernails because they wouldn't remind her to use a fork. I didn't mind that she was eating with her fingers, but it seems like they should have been feeding her finger food. For $6000, it was not what I expected. The building very bright and cheerful, which is why I picked it.

this is the place