Brookdale Evesham

It has been ok, but not great. We had some issues in the first few month with mom not getting assistance with bathing and that is an extra service that she pays for. We finally had to drop it because it is too inconsistent and now she does it alone. Also she has two falls and no one answered the emergency call when she pushed the button in her room. They have a problem with residents using it for non-emergency purposes and they do not have a way to triage the calls. We have had to raise it with the executive director a few times. As a work-around, she now wears her phone around her neck.

Sometimes the aides are good, sometimes they're a little slack. All in all they're pretty good. And if I say something, they get right on it and get it figured out. The facility is very nice. My mom is very involved in the activities and seems to enjoy them. She used to just sit in her chair all day, and now at Brookdale, she's up and active, which has been good for her.

Staff are very willing to sit down and talk with you and help you through everything - they are very nice people and help you through the whole process. It is expensive but wroth it because of all that they provide for him. I would definitely recommend Brookdale Evesham to others.

Overall we had a good experience. It was a very short stay, but the time my loved one did spend there was pleasant. They did the best they could for her. The staff was very friendly and very helpful, from the people we met with to do the tour, to the nursing staff, to the aides. They were very accommodating for us. And the facility itself was very nice overall.

I feel like this is a good community. They cut back activities due to covid and are not able to do as much.

brookdale is a good community, but could be better. due to Covid, the meals were being delivered to their rooms and often times were cold. my loved ones mobility level made warming up the food a tad more difficult than it should have been, had the meals been served hot or warmed. Covid has also effected the staffing retention, which in turn effects the level of care the residents are receiving. my biggest concern regarding their lack of staff, is the response time to residents who may been in a state of emergency. my loved one has a wrist brand with a pendant that can be used to alert staff if they are in need of something. that "need" can vary from asking for a beverage to falling down and not being able to get back up. i was led to believe that there was some sort of system put in place that would differentiate the "wants" from the "needs", but that does not seem to be the case. i do feel that they should make their response time a priority as it concerns me that my loved one could be in an emergent state without any help for a while. brookdale has not been upfront with their processes regarding care services and how some things are handled. the families would really benefit from an in depth orientation addressing different care service scenarios and how the community will approach them. i was kind of left to fiend for my self and figure things out alone on several occasions. i also found that some of the nurses and staff were unknowledgeable in some of the most common processes; which did surprise me, as i thought those particular things would have been known. due to the amount that we are paying, i was also shocked to learn that certain levels of care are not included. there is a language barrier between the nurses and myself and outside parties; this did make communication a little difficult at times. the families and staff could both benefit from better education and honest, yet frequent communication. brookdale does have good activities, although my loved one may not always participate. they are very caring people and some staff members go above and beyond what is expected of them. this community has a good vibe to it that i really like. they always seem eager to address any issues i've brought up, so i am hopeful that things will change. they just seem to be struggling from the recent effects of Covid, as being understaffed directly effects the residents. once we establish a sense of normalcy again, i'm sure things will improve; and with those improvements brookdale would be a great place!

It is a beautiful place and they have an excellent location. The staff are wonderful and helpful to work with. My friend likes the food and enjoys it. It is a great value.

Tour went very well. Facility looks wonderful. We are interested. Taking information back to mom for follow-up.

Due to Covid, there was a little confusion with visitation in the beginning. They weren't allowing visitors on the weekend, but I'm happy that they are doing so now. I've had frustrations with little things, like my loved one's TV remote doesn't work. There's a tear in the carpet in her room, and her walker gets caught in it, which could be dangerous. They said they fixed both things, but we're still having those same issues. My loved one likes the food, which is huge for her. I feel they don't clean as well as they should. The common areas are very clean, but my loved one's room is less so. But the nurses are very, very nice. My loved one is definitely getting the service that she needs. I love that they have laundry service to wash her clothes. Overall, I feel like she's getting what she needs. Sometimes you get what you need, but there's still going to be some social, emotional, and relative costs. It can be a difficult adjustment for the resident and the family. But I can't say that I'm displeased at all.

It is a good place for your loved one. The staff have been receptive to any concerns we have and they are quick to handle them. They recently opened the dining room back up for the residents to eat in there. My loved one said the food is good.

The community is like an apt. We pay a monthly fee and they don't control my mother's money The food is wonderful and they really listen to the residence and will meet with them about other food options. The only issue we have had is there have been some items that have gone missing from my mother's room. The upper management of the facility is wonderful. with that being said I would recommend this community

We chose Brookdale Evesham because of the location, she is very close to me. The room sizes here are average, she is in a one bedroom studio and it has a kitchenette. In the beginning she enjoyed the food, but since COVID it has declined. I would recommend it because it is a safe secure environment for your loved one.

Loved it! Put a deposit on a 1 bedroom apartment and hope to move my mom in soon. Thank you so much for the recommendation!

Horrible!!! They always have an excuse for not performing the duties that they are charging for. Multiple days without even bringing my Mom down for meals. Many times she pulls her service cord and they may show up in 2 hours and sometimes not at all. They drop her off at 6pm after dinner and put her right to bed because they don't want to come back. Keep in mind we pay extra for 24 hour care. Sad!!!

Loved the community. very nice people and the occupents were also welcoming. Really had a warm feeling and was very impressed with [name removed], he was wonderful. Another place I would have placed Mom, but again she changed her mind about where she wanted to be located geographically.