We chose Brookdale Dickinson because of the close location to my sister and we liked that it was small and more of a country, homey atmosphere. The room sizes here are really good, it is plenty big and meets his needs. Even though my dad doesn't participate, they offer a lot of activities. Overall It has been a very positive experience and I would recommend them.... Read more
As soon as you walk through the front door of Brookdale Dickinson Avenue, you’ll quickly absorb the familiar feeling and warmth of home. Our sophisticated, Southern-inspired community offers assisted living services as well as memory care.
The atmosphere is noticeably soothing, imbued with calming colors and homelike furnishings. Our community’s environment is designed with your needs and safety in mind. It includes monitored entries and exits, as well as an enclosed courtyard and patio. Within the community you’ll notice a cozy fireside living room, a well-stocked library, a foliage-filled indoor patio, and even a screened lanai. You are encouraged to make yourself at home and embrace our amenities to the fullest.
In order to preserve and promote your independence, our team is readily available to assist with your unique personal needs and care services. Rest assured, professional team members are available 24-hours a day, seven days a week to be alerted to any emergencies. Whether you’re looking for social opportunities or you need help accomplishing daily tasks, we work with you directly to learn your needs and meet your goals. In addition to care, we manage your daily housekeeping chores, home maintenance, meal preparation, and transportation. Another bonus is that...
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Devotional Services Offsite
Devotional Services Onsite
Indoor Common Areas
Outdoor Common Areas
While our loved one was at Brookdale, he never had his nails cut, his facial hair was never shaved, and only showered twice. Nobody prompted him or encouraged him to keep up his mobility to pick up water cups, and silverware. When we came to visit he could not even pick up the water cup, it was like he completely forgot how to use his hands. He was severely dehydrated. The basic care needs our loved one required were never met. We felt they tried to nickel and dime everything and tack on extra levels of care we did not feel was necessary. We felt like we were deceived.
Response from Brookdale Dickinson AvenueMarch 14, 2022
Thank you for taking the time to share your feedback. Our staff is committed to providing the highest-quality service and care for each resident and we will share your feedback with our management team.
my loved one was here for 2 weeks and they could not handle his needs. They were not equipped to handle his needs. The price went up [cost removed] after my loved one moved in and we took him out due to this increase. The way in which they engage I feel is not always respectful. My father did not get the full experience he was technically pushed out from this community.
Response from Brookdale Dickinson AvenueFebruary 11, 2022
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we need to focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
We chose Brookdale Dickinson because of the close location to my sister and we liked that it was small and more of a country, homey atmosphere. The room sizes here are really good, it is plenty big and meets his needs. Even though my dad doesn't participate, they offer a lot of activities. Overall It has been a very positive experience and I would recommend them.
Our family had a porch tour with this community and it was a very nice facility. We were able to step inside and we did think it was a very nice facility, but we chose a different community just based on location and which one was closest to our family.
My husband went here during the virus and I was not able to enter the facility. I called everyday since I was not able to see him and we never got any updates or communication from Brookdale. Whenever I talked to him he said he wanted to come home and he did not like the place. They would not let him see his doctor and they started giving him drugs to make him drowsy. He was sent to the hospital multiple times without being dressed and they told the hospital they were not going to take him back. They did not tell me that. They had inadequate staff at Brookdale due to the virus, they were over medicating him since they did not have the staff to handle the residents. We would never recommend Brookdale Dicksinson Avenue to anyone.
We chose Brookdale Dicksinson because when we looked here there was immediate availability. When we toured the Alzheimer's unit we were pleased with what they had to offer. She was going to have a roommate and we were able to meet her and they are really good friends now and have bonded. The whole unit has really felt like family. I would want others to know when looking into this facility that you are able to contact them at anytime and show up at anytime, there is not set up visitation. They are very accommodating especially with COVID, we have been able to do window visits and zoom visits with the residents. I would recommend.
The staff is very friendly. They really seem to care about the residents. However I feel that this facility is understaffed. I think that for the cost of living there some improvements could be made. The call bell system is outdated and has been “out of order” at least twice in the last few months. Mealtime also seems chaotic and at times food has taken as long as 45 minutes to be delivered. The activities that are provided are fun and full of variety. A great time is enjoyed by all.
The staff here is caring and their heart is in the right place. Unfortunately, they are understaffed,so Mom often has to wait a long time for help. Most of the staff goes out of their way to be helpful and courteous to the residents, The food is not very good at all here. They do not always serve what is on the menu. An example occurred in November when the lunch menu called for beef sirloin, mashed potatoes, and green beans, and the actual meal was vegetable soup and a turkey sandwich. The residents complain frequently about the poor quality of the food and its preparation. They have met with management on several occasions to hopefully get this corrected. The perception is that management is trying to skimp on food in a cost-cutting move. Brookdale Dickinson Avenue is a nice, clean, well-maintained community with none of the telltale smells so common in senior care communities care facilities. Mom is very happy that laundry service is provided 2x a week. I love that this facility is a smaller place, with fewer than fifty residents. Mom had a beautiful view from her window. The grounds outside her room are well-maintained, with flowers and a birdfeeder she can see. I would like for communication between administration and the families of the residents to improve. There was a holiday dinner that took place before Thanksgiving. No mailing was ever sent to my home informing me of this event. I also wish that promises made by administration were carried out efficiently. For the money charged for the facility, personal care, and the initial Brookdale membership fee of $2500, I would like more "bang for the buck". Overall, I am satisfied that this is the best facility for my Mom at this time in her life. I would recommend this place to other prospective residents.
The person that took us on tour of this community was friendly. This community looked clean. This community seems to offer some nice activities and amenities. The community we chose was closer to family.
The community looked nice when I visited. The person that took us on tour was nice. This community did not have an opening when we were looking.
The food is pretty good and they offer some nice activities. The community is clean and they clean my loved ones room daily. The staff have been friendly and encouraging. I would recommend this community.
It has taken me awhile to write a review simply for the fact that the experience was so horrible that it was painful to talk about. As a matter of fact I have deleted what I was writing multiple times. When you first arrive....no onboarding done such as shower date/time, laundry times, where to sit in dinning hall (for first meal my mom sat in a "regular" residents chair and he had a meltdown-this could have been avoided. The staff know where people sit for there meals. Always in same spot) You pay $2500 upfront for activities, etc. If you like bingo...this is the place for you! Activities are posted at front desk for that day. My father had parkinsons so unless you wheeled him to the frontdesk he didn't know what was going on. No activities board for the week/month. It wasn't until i complained that a schedule was made and placed in room... Communication between residents and management is just not important to this community practice. Nor is communication between management and staff. Memory care unit is a money pit. Within a week my mom had significant [Removed] from being grabbed. This happened on several occasions. Each time the suspicion was on a particular staff member that rotated thru the memory care unit and was not regular staff for that unit. I learned quickly that there is no legal recourse unless mom had a broken wrist or bruising/bleeding that was life [Removed]. State investigations done but unfortunately not enough residents or families report for fear of retribution. The memory care unit needs a remodel. Outside area is very small and walk path is around a tree. (Not making that up) There is not enough outdoor space, dinning space. They had one small computer screen that served as TV/computer. So if a resident wanted to play a game then no one could watch TV. You watch TV but can't hear it. The staff is inadequately trained as to how to handle dementia. (this was backed up in the state report).. So much to say but bottom line is unfortunately when you have to look for a place it all happens so quickly so you have to pray and believe the best you can in people. There were some staff that were just a joy to work with and I am so appreciative of the respect and care they gave my parents. 99% of the time staffing was inadequate for the acuity of residents and the money that you pay for the increased level of care. My dads disease progressed and costs kept increasing but there was no increase in staffing assistance. I pulled my parents out and the bill for the next month was going to be $13,000 dollars. There was no additional staff, etc. So my question is where does this money go? I specifically asked staff if they had gotten a raise lately. Of course the answer was NO. So those staff members that really cared about the residents and the quality of their work were overworked and didn't last long. I would be remiss if I didn't speak to the meals....all I will say is residents have no voice. I never saw the dinning director with the residents during meal time and never got their input as to meal suggestions as to menu items nor variety. I had two parents that progressed with different needs so options of care were such that I brought them home with me til another facility had beds available. I can tell you that this place is not the norm! My mother is in a fantastic true Memory Care facility! So what is the best way to find a fantastic facility. Introduce yourself to family members of some residents and you will get the true picture.
We had an alright tour of this community. We didn't feel this was the right type of atmosphere for my mother in law, and her needs. The gentleman who showed us around was very kind, and accommodating. This was not the community for us, but our tour was okay.
I am happy with the community. The staff is very caring and helpful. The food is good and a good variety. Alot of great activities are offered. Very clean atmosphere. I would recommend this for other families for great care.
As long as the resident has NO dementia or issues, this place is probably fine. However, just be aware that they are out for money first and foremost. They will say anything to get you in there (with the non-refundable $2500 activity fee) and then if there are any problems, they don't have any hesitation kicking someone out. We went there to tour it and told the lady who spoke with us (a salesperson, who received a car for selling the most rooms that year) that my father had dementia issues and would try to come on to women. We were very upfront about his issues and did not hide anything because we wanted to be sure this place would be appropriate for him with his dementia. She insisted that this was not a problem, said she'd had a resident grab her breasts and they were trained to deal with this kind of thing. Once he was there and started exhibiting these behaviors, all of a sudden, the manager claimed she knew nothing about his dementia. Then it was about how fast they could kick him out, sadly informing me that the $2500 activity fee was non-refundable, even though he had only been there a few months. We were given a few weeks to find somewhere to move him, and finally found a place in Windsor that accepted him and were actually trained in dealing with Dementia patients.
The staff members are excellent at Brookdale of Greenville. I would give them a 6 if I could. It is more than adequate here. My mother is happy. It just will take time to get into the routine. The staff are doing what they can to encourage her and get her involved.
Carolina House Of Greenville does a great job of keeping the facility clean and picked up. The staff members are friendly. They do the best they can for a group facility. I have to remind my self that this is assisted living and set my expectations on that. They are willing to work with me. I would just say there needs to be more upfront full disclosure on what to expect going into this facility. Is it perfect for my parents, no but I would recommend this facility to anyone. They just need to know going in what to expect.
It's been going well. He is settling in fairly well. The one shock I had was that when he was on medicare they were taking care of all of his medications, and when we moved in they had to get all of his medications and we were billed for it. Remember to check the medicare part a or b portion of your insurance, the difference is huge. Other than that, he likes his room. Sometimes he complains about the food, but he's eating it. Everyone is friendly, and they keep it clean, when you come in and sniff the air it smells clean. I am really pleased.
My mom was only there for a month. It was very nice, very friendly, they out of the way to help me and my mom. They even did a couple of steps to help our concerns when they didn’t have to. There is a a court yard. The food was very good. My mom did rave about the food.
very nice, but age group 82+
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To reach a resident at Brookdale Dickinson Avenue call: (252) 353-2400
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