Brookdale DeLand

From the very beginning the staff/[name removed]provided current and updated information as it pertained to the process. My family felt the healthy spirit of Brookdale and [name removed]. The service was always professional and welcoming.

From the outside, this facility doesn't look like much, but inside it seems very warm and homey. Everyone on the staff that i talked to seemed dedicated to the well-being of the residents. They urge the residents to participate, but don't force them to do anything. Food is very, very good.

Brookdale DeLand really cares about their Seniors. They are very communicative with families, and are always willing to go the extra mile to make sure expectations are exceeded. They treat you like family.

Brookdale DeLand offers a great home-like feel for individuals needing more support. I have been in the industry for nearly two-decades and would highly recommend this community. Dedicated and knowledgeable staff!

Friendly and clean Staff and director was available, everyone was great I enjoyed the environment and courtyard too Common areas were clean and no odors present Dining area was clean as well. I was offered lunch while I was there and enjoyed my meal.

I'm disappointed so far with this facility. Housekeeping doesn't clean thoroughly, I usually have to clean mom's room myself at least every other week. They also don't fold the laundry. A lot of times mom's clothes are wrinkled and I have to take them home to re-dry and fold them. The meals are cold often and they don't offer much variety. They have very few activities. The staff is nice overall. Communication with the family is pretty good, other than with the doctor. It's hard to get information to and from the doctor. My biggest problem is with their billing. I finally had to take them off of autopay. Their monthly invoice isn't clear and I have to sit down with them every month to go over it. I've caught errors/overcharges. I'm not sure I would recommend them to friends and family, maybe so depending on their loved one's needs.

Our family had a total of 20 children, grandchildren & great grandchildren. The room was set up & decorated beautifully. They accommodated our large crew very well. There were also plenty of cookies for the kids to decorate. They all had a blast. All staff were friendly & helpful!

The staff is very caring. The activity director is wonderful with the residents.

My 91 year old parents moved into Brookdale DeLand in August and they absolutely love everything about their new home - my Dad raves about the delicious food & what he calls 6 or 7 courses each meal & my Mom is enjoying her new friends and the courtyard. Everything they need fits in their apartment and they are enjoying all of the events. Thank you for all you do to make this such a special place. All of the staff is wonderful & make sure my parents feel at home - which they do. We couldn't be happier & highly recommend Brookdale DeLand!!

My husband was a resident of Brookdale DeLand Memory Care for 4 months last year. In that time, he responded so well to the level of care that the staff provided that he was able to move home again. After living home for 15 months, it became necessary for my husband to return to Brookdale. He was welcomed back with open arms! Seeing so many familiar faces again really helped make the transition a smooth one.

From our initial tour & throughout my husband's 3 week stay, everyone was very caring and concerned. The executive director, maintenance person were all hands on & approachable. I want to thank everyone for their help.

When I go to visit I meet a lot of the new residents and they all seem to be getting good care and are satisfied. The prices have increased quite dramatically since she has been here. The administrative staff when I go in do give me a break down of all the charges and explain it to me. It has met the quality of care that we were looking for and we would recommend them.

Brookdale Deland provides a safe, friendly, and calming environment for its residents.

The administration at Brookdale is always accessible and extremely pleasant and approachable! I go into many communities and Brookdale is the absolute most pleasant, "homey" and friendly. The executive director has a 'hands-on' approach and I love that! The sales manager addresses everyone as if they are family. There's a true spirit of caring & family-like team approach with the staff overall. I would recommend Brookdale Deland to anyone considering an ALF and/or Memory care for themselves or a family member.

Wonderful staff! I highly recommend that you go for a visit and really learn how enjoyable senior living can be.

I think the main issue I have is they're not very medically oriented. You need to have a family member who can stay on top of the medical components - the therapies, making sure they follow through with doctors, medication changes - all medical components. On the dementia side, they weren't able to provide as much as they said they were going to be able to. They made it seem like it was a strain to have someone with a higher care level than marketing made it seem, and that I attribute to a patient to staff ratio concern. They went through a lot of changes with their business staff, and as such it's been four months, and I'm still waiting for a refund after moveout. So they're not on the ball business-wise. They lost marketing, they lost their executive director. It's unsettling what they're going through right now. When my loved one was transferred to the hospital, they immediately told the hospital they weren't taking her back, but they never had the courtesy of letting me know. They simply didn't want her because they could not maintain a care level as promised. I feel that they wanted the income of having a high care level resident, but they didn't want the long run of having to provide it. And it's very expensive. They have what they call a community fee, and I don't feel like you get your money's worth at all. It should have been lifted during Covid when everyone was being kept in their room anyway and there was no "community." But the patient care staff was extremely kind and warm, and helpful and hard working.