Brookdale Chambrel Williamsburg

Brookdale is a great place, as long as you stay involved. If you don't stay involved I would say that the care is still good, but little things may pop up that can make you a bit concerned. They don't communicate unless you ask them to, and when they do it's not consistent and is oftentimes spotty. I'll get calls regarding a crisis situation and then nothing else for the next 48 hours. I had to go down there once to speak to the overall director due to their of lack of communication. If you decide to move your parent(s) in a community, stay involved in their care. No one will take care of your loved one like you will. You'll expect a certain level of care that you may not receive unless you insist on it. Don't fall victim to putting your loved one in a place thinking it will be perfect, because it wont be. As much as I love Brookdale, they have 300+ residents, so it's kind of impossible to think that your individual loved one will receive that specialized 1 on 1 care. Again, it's a good place; it's very clean, has a very nice staff, the food is great, and they have a lot of great nurses and caregivers. Just make sure you stay involved, because you won't be satisfied otherwise.

I chose Brookdale Chambrel Williamsburg because I have family down here close by and my mother lived here for almost 10 years after my father passed so I was very familiar with the facility. They have a considerable range going from a 1 bedroom apartment to 2 bedrooms and they also have cottages separate from the main building. I have a one bedroom with a den and it is a great size for me. It has a lot of natural light and a screened in porch. It is a very convenient location in terms of shopping. It is right near a main drag of drug stores, grocery stores, etc. It is a historic area and so there is a lot to do. I was able to move in very quickly and the move in process was very easy and they were accommodating. I would recommend them to others looking.

The people and staff in this facility are wonderful with very few exceptions. It is an old facility and is in great need of expanding. I lived in a cottage that the kitchen was that of the 50's era. I moved because the price increase did not reflect the service.

Brookdale Chambrel for us is a dream come true. After 10 years of cooking, cleaning, repairing and cleaning out. It seems unbelievable that our meals are provided each day and they are absolutely very delicious. Every two weeks our apartments are cleaned, vacuumed and dusted. Before moving to Brookdale, we were given advice to make sure the food (meals) are good - and they are super! There are staff who clean and others who come in to repair. The staff always smile and speak. There are many opportunities to make crafts and go out to eat.

Safe, plenty of activities. Respect equally between residents and employees.

This was an older community and not the right fit for me. I wanted something with larger apartments.

I think it's a nice, safe, pretty community. There are lots of outdoor spaces, and those appeal to me. I don't like the idea of high rises where you don't have access to the outdoors. All the apartments here have access to balconies or porches, which is quite valuable to me. There seems to be an adequate amount of space, and certainly plenty of choices for food. I'm looking forward to when it opens up more again and becomes more social. They're doing what they can now, for instance once a week on Fridays. I think it will be better when they're able to go out into the community - to the library, to church, out to lunch, that kind of stuff. But that's not their fault.

This was a good community and this was my second choice but my loved one wanted something smaller.

This community was very nice but for the cost there was another community that caught our attention that worked out better for my loved one.

From the sales pitch, to the onboarding, to the continuous care, it has been consistent. We weren't sold one thing and then given something else. I feel very comfortable with the care they're providing. What I like about Brookdale vs. other places we looked at is they keep individuals with the same level of dementia together. For instance, my loved one has light dementia in the early stages, and she's with other people who are like her, not mixed in with people at all other levels.

We have had an awesome experience. They had a welcoming committee to assist with my loved one get settled in. I've been able to eat with my loved one a few times and the food is good. It is top value for your money.

My brother was the one who toured Brookdale, he said that he really liked what he saw and that it is a smaller facility.

There were 2 levels of memory care. The top tier didn't have enough activities to keep them engaged in the community. The lower tier was delightfully interactive.

Our family had an in person tour and we were able to get a good feel for the community. We also were able to eat the meals, and tour multiple different models. They had a newer assisted living building that was extremely nice, and an older assisted living building. We did not go with Brookdale, because they weren't able to guarantee a transfer service for our loved one to get from the newer building to the older building and the main building. They offered it, but it was for a set rate and we would have to pay extra if we wanted him transferred more frequently.

Outstanding facility. Cannot say enough good things about the staff, the tour and the information provided.

We have known many people who have been at Brookdale. It is a very nice, very large facility. Almost too large for what we were looking for, I would recommend them for more independent individuals.

Brookdale was very nice. Clean, bright and welcoming. Very good food options. Lots of activities. Staff seems genuinely caring. The only drawback to me was the lack of closet space. There is very little available in the apartments.

Given the circumstances this community has done a really good job, and the cleanliness of the place is immaculate. The care done by Brookdale themselves is very good, but the care team that is contracted with Brookdale at first kind of went at things at their own pace and their own way. Once that issues was addressed it has been much better. Our loved one says the food is really good, and is serviced on time which she really appreciates. They have managed to keep some activities going, and they also do in apartment visits to interact with the residents so they aren't just watching TV. The value is very reasonable, compared to other places. It was less expensive, with a nicer facility and better rooms.

Our loved one was in the memory care unit. We looked at a lot of places and when we looked at Brookdale Chambrel it semmed like it would be the place where she would get the best care. The room sizes were decent, it fit a full sized bed and a nice big dresser and recliner. It was more than adequate for her needs. The food was as good as it is going to get. The best part about the community was the caring staff, they really went above and beyond. I would highly recommend the facility.

We think this is very clean, but we have not been back to this community in about 6 months. Some activities they had before COVID were concerts, exercise classes, and they would take the residents out on small outings. We were recommend to this community by the nursing staff that previously took care of my mother. The rooms are about average sized. We ate with our mother and the food is about average, it could be improved. Our mother complains about the food regularly. At the beginning of COVID the residents weren't allowed to eat in the dining rooms, they were being served their meals in their rooms, however they have now started allowing the residents to eat in the dining rooms which are very nice looking. The staff is very nice and very friendly.