Brookdale Chambrel Williamsburg

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Outstanding facility. Cannot say enough good things about the staff, the tour and the information provided.

We have known many people who have been at Brookdale. It is a very nice, very large facility. Almost too large for what we were looking for, I would recommend them for more independent individuals.

Brookdale was very nice. Clean, bright and welcoming. Very good food options. Lots of activities. Staff seems genuinely caring. The only drawback to me was the lack of closet space. There is very little available in the apartments.

Given the circumstances this community has done a really good job, and the cleanliness of the place is immaculate. The care done by Brookdale themselves is very good, but the care team that is contracted with Brookdale at first kind of went at things at their own pace and their own way. Once that issues was addressed it has been much better. Our loved one says the food is really good, and is serviced on time which she really appreciates. They have managed to keep some activities going, and they also do in apartment visits to interact with the residents so they aren't just watching TV. The value is very reasonable, compared to other places. It was less expensive, with a nicer facility and better rooms.

Our loved one was in the memory care unit. We looked at a lot of places and when we looked at Brookdale Chambrel it semmed like it would be the place where she would get the best care. The room sizes were decent, it fit a full sized bed and a nice big dresser and recliner. It was more than adequate for her needs. The food was as good as it is going to get. The best part about the community was the caring staff, they really went above and beyond. I would highly recommend the facility.

We think this is very clean, but we have not been back to this community in about 6 months. Some activities they had before COVID were concerts, exercise classes, and they would take the residents out on small outings. We were recommend to this community by the nursing staff that previously took care of my mother. The rooms are about average sized. We ate with our mother and the food is about average, it could be improved. Our mother complains about the food regularly. At the beginning of COVID the residents weren't allowed to eat in the dining rooms, they were being served their meals in their rooms, however they have now started allowing the residents to eat in the dining rooms which are very nice looking. The staff is very nice and very friendly.

My favorite part of this facility is the excellent care provided and the friendliness of the staff.I have only eaten here once and the food was average, though they did have a good variety for the meals. They have a wide selection of room sizes, my mom has a one bedroom apartment and it is very comfortable.

[Name removed] provided an excellent introduction to this facility. The commons areas were pleasant, well-appointed and well maintained. The interiors of the apartment and the cottage we looked at seemed adequate however the kitchen was quite dated. [Name removed] explained that these features were scheduled to be upgraded next year. At this point in my search, I am most interested in the cottages but find the exterior and landscaping around them to be disappointing. The screen porches on apartments and cottages and allowance for dogs are definite pluses for me.

Over all a very nice facility. However, this week my mother-in-law, who is 91, cut her foot and needed the on duty nurse to stop the bleeding. After notifying the front desk we were told the nurse was not available because she was "in a meeting". After an inexcusably long delay the nurse was tracked down and finally showed up. She patched it up but did not clean it, leaving dried blood all over it. She said it might need a stitch so my wife spent several hours getting her mother to a critical care facility and back, only to be told no stitch was required. At least there they cleaned it up though. Apparently Brookdale considers "a meeting" more important for the nurse than her responding to a resident's injury.

A beautiful community. Rated a 4 because the pricing is confusing and the price increases each year are substantial. Also, Williamsburg is a little further away than I would like to be.