Brookdale Cape Cod

Read More

16 Reviews

• (9)

  A Place For Mom

• (7)

  SeniorAdvisor.com

Don’t do it. Find another place for your family member. Uncaring management. Greatly understaffed Rude staff. My Mother lived there a couple of months before they evicted her bc her care was too much - told her on a Friday afternoon without any family member present.

My mother in law lived there a couple of months. Spend the 6k entrance fee and the care was horrible. Poorly trained staff. Rude. Uncaring. Not a place to put someone in your family. If you do- Watch them carefully ! She was evicted bc they said said she had to take too many meds , push her in a wheelchair and had to assist her too much. Pathetic people told my MIL on a Friday afternoon - left her crying and did without the family’s knowledge. Cruel management. Heartless.

As with all assisted livings, the staff will welcome you with open arms because they need to fill the rooms but that's where the excellent service ends. My mother endured months of medication mismanagement (nurses do not administer meds here) including missed doses of medication, missing medications from her med list, incorrect med lists being sent with her to the ER, and inconsistencies in the times given. There is a HUGE turnover of staff, making it difficult for residents to make any kind of personal connections. There were a few aides who seemed to really care about the residents but most seemed to be there just to collect a paycheck. My mother endured verbal abuse by one particular aide (who eventually quit - big surprise right?) and when she addressed this with the nursing director she was told "you can't use that word." The director was aware of this, but not action was taken, and shortly afterwards we were told they could "no longer care for" our mother. Yes, they kicked her out and told us she needed to go to a nursing home! If your loved one doesn't really need any assistance, you might be ok here, but they do not try to provide any inidividual accommodations for your needs. If your square peg doesn't fit in their round hole, they will just toss you to the curb with not an ounce of sympathy. My mother's health (physical and mental) declined rapidly here. As soon as we moved her to a new assisted living, she bounced right back to her old self within days. We had no idea how miserable she really was. Her new nursing staff was actually appalled when they first met my mother and asked her about her daily routines, inclduing the fact that limitations were place on how long she could sit on the toilet. This is degrading for any person, but in particular for a person with Parkinson's Disease who has a disability that prevents her from being able to move her bowels quickly. She was constantly told to "hurry up" when she was being dressed for breakfast and criticized for wanting to put in her own hearing aides or pick out her own clothes. How can a person with Parkinson's Disease hurry????? These were the few things my mother could do independently and stripping her of these basic tasks was belittling to her. Was it her fault they got her up last every day and expected her to get out of bed and hurry to make the cut off time in the dining room? I should also mention that we had a private conversation with a member of the nursing staff following the eviction of our mother who was disgusted with the treatment our mother received and said the aides are running the building and she can't believe how some residents are treated there. This is the tip of the iceburg people. If you are smart, you will look elsewhere. The residents are wonderful, but this place is a disaster.