Birch Heights

This is an okay community. The in house staff are very good. The food is okay.

We loved Birch Heights, it was just out of our price range at the time. It seemed to be more of assisted living rather than independent, so if my mom ever needs more care in the future, we will be considering this facility.

The staff is great. They work hard and are very friendly. But I think they're a little bit short on help, probably because people haven't come back to work after the virus yet. But I think they're doing a great job. The food is excellent. Generally people are happy with the activities that are available, but there are a lot of things like bingo that don't really interest me. I'm looking into starting up some golfing and playing pool, things that are more in line with my desires - more adult activities. They work very hard to keep things clean, and they clean the resident apartments once a week.

I think Birch Heights has been very nice. With Covid, everything is harder. There are times that my loved one's room is not that clean, but I know they can't always send someone right away every day. They clean the residents' apartments once a week, but he tends to be kind of messy. Add into that quarantine periods where no one can leave their rooms or go into the rooms. So I think they're doing a good job. The facility itself and hallways are always clean. I've noticed the 4th floor smelling like a sewer, but that has to be a special case of just one person's room. My loved one's room and the rest of the building smell fine. I've seen the food, and it looks like there's a lot of variety. My loved ones tend to complain though, especially that portion sizes are too small.. Activities have been slow to start with Covid, but I hear music going on, and I think they're having live activities like chair aerobics and bingo. They have an activities director, and they seem to offer a lot, whether or not people join in. I think it's expensive, but he does get three meals a day, with utilities included, opportunities for socialization, and availability of the front desk to go check on him if I can't reach him, which they've been more than willing to do.

All staff were very welcoming and seemed to know all of the residents. The dining room was so open and bright. The was a nice selection of activities.

We looked at a lot of places and ended up choosing Birch Heights because it is entirely independent living but they feed them 4 times a day which is exactly what he needed. My dad loves the food, they are chef prepared meals and they get a couple of choices for every meal. They just started opening up the dining room so that has been good. I only envision it will get better and better with things starting to open up again. I cannot speak highly enough about the facility and I would absolutely recommend them.

We chose Birch Heights because it was recommended and we thought it was the best fit at the time. The apartment sizes here are decent, he had the middle sized one and it was adequate for his needs. I would want others to know that we had issues with their accounting department, so be careful with any automatic payments. If they do take your money, they are very slow at giving it back.

Thank you for hanging in all of these difficult days. I appreciate that you can show up every day to help us--and I realize that you have fears and responsibilities away from hear. Many days it feels like there's not end to this--but there will be. Keep smiling--it helps brighten my day!!

I've been around here for a long time, and I have to say this by far the hardest working staff I've ever seen! You're not perfect, but who cares...thanks to your caring and dedication, we will get through this together. Thank you for all you do for us and I look forward to hopefully getting back to normal! Love you all!

Covid 19 is here We are all well and safe With gratitude to our staff And a big thank you too. And from our hearts to you Air hugs now but lots of bear hugs From all to you...soon. Let's all stand up and clap loudly for you!

Kudos to the entire staff! Their smiley faces (I know thy are smiling behind their masks!) and their pleasant manners. We are all feeling the crunch and change in rules. Again thank you for everything.

Thank you to the staff for your kindness and exceptional care for me. I greatly appreciate all that you do to make our days happy.

Thank you for your care and help. Thank you for cleaning my apartment. My family thanks you for getting me fat (no no) just kidding. I am lucky that my son found this place for me to live. Love you all.

How you treat us reflects heavily on our "quality-of-life." Your attitude towards us residents builds an environment of community, almost like family. May I thank you for the service and help and caring we receive from you. You really make a difference in our lives!

I could never find words adequate enough thank you all for what you have been and what what you are doing to keep us safe and well-fed during this health crisis. We'll all be happy to see this virus contained, but I, for one, appreciate the contribution you all make to ensure our safety and well-being. You make me feel very fortunate to be here!

We want to thank you for taking care of our mother when we cannot. We appreciate what you do more than we can express. Thank you from the bottom of our hearts!

My daughter and I have remarked several times on what an amazing job the staff are doing. Many thanks!

Excellent staff, food, friendliness and comradery. Thank you!

While looking for a place for my mother 2 years ago i found Birch Heights to have a very homey friendly environment. And since my mother moved in I have found that that same attitude persists. Also the attempt to invite families to share different occasions with their loved ones

Unusual times call for unusual people like the staff at Birch Heights. Planning, detailed execution...job well done!