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Birch Bay Retirement Village

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25 Village Inn Road, Bar Harbor, ME 04609

9.4
Review score
32 reviews
Add review
9.4
Review score
32 reviews
5 star
66%
4 star
22%
3 star
9%
2 star
3%
1 star
0%
See all reviews
For more information about senior living options:
(866) 374-4058
Birch Bay Retirement Village
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Birch Bay Retirement Village
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Allyson F
-
Family/friend
5.0
Grateful for Birch Bay
After my Wife’s diagnosis of dementia and her level of care increased, I began researching assisted living options. After meeting with staff, I was convinced that Birch Bay’s Safe Harbor Memory Care program was the right choice. Making the move was difficult for both of us but with the hel

About the facility
Birch Bay Retirement Village

Birch Bay Retirement Living is a charming homelike community with beautiful views of the Frenchman Bay. Have peace of mind knowing your loved one is within 5 miles of the closest hospital. Soak up the sun while listening to the peaceful sounds of flowing water at the nearest beach.

A variety of activities help enrich senior’s lives from book club to men’s group to water exercises at the local YMCA. Chef-prepared meals are made from scratch and served in a variety of dining areas. From a natural light filled restaurant-style dining room to a classy, but comfortable dining room, seniors can choose their favorite ambience. Those in memory care have a homey family-style dining area. They can improve their well-being through musical therapy by a board certified music therapist.

The community offers independent living, supportive living, and memory care. Those in independent living have beautiful one-story cottages. Cozy one- and two-bedroom apartments are offered for seniors in supportive living. Private suites reside in the small memory care neighborhood. Feel at ease knowing your loved one has access to emergency response systems to insure their safety. Seniors in memory care receive round-the-clock care by specifically trained caregivers. Quarterly health assessments are taken of...

Read more

Learn more about the Best of Senior Living awards and this year’s winners.

See all 2024 award winners

Senior living options offered

Assisted Living

Memory Care

Independent Living

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Amenities
at Birch Bay Retirement Village

Healthcare Services

  • Memory Care
  • Staffing & Ancillary Services
  • Incontinence Care
  • High Acuity Care
  • Diabetic Care
  • Non-Ambulatory Care
  • Medication Management

Meals & Dining

  • Low / No Sodium
  • Guest Meals
  • Meals Provided
  • No Sugar
  • Restaurant Style Dining
  • Professional Chef
  • Room Service
  • International Cuisine
  • Vegetarian
  • Special Dining Programs

Room Amenities

  • Kitchenette
  • Handicap Accessible
  • Ground Floor Units
  • Bath Tubs
  • Full kitchen
  • Wi-Fi/high-speed internet
  • Wheelchair Accessible Showers
  • Respite or Short Term Stays Offered

Community Amenities

On-site dining options

  • Café or Bistro

Transportation & parking

  • Uncovered Parking
  • Resident Parking Available
  • Property Convenient to Public Transit
  • Transportation at Cost
  • Complimentary Transportation

Pets

  • Cats Allowed
  • Dogs Allowed
  • Weight Limit (lbs)

Common areas

  • Outdoor Common Areas
  • Outside Patio
  • Barber Shop
  • Library
  • Beauty Salon
  • Central Fireplace
  • Indoor Common Areas

Recreational areas

  • Fitness Center
  • Raised Garden Beds
  • Piano or Organ

Services

  • Housekeeping
  • Beautician

Languages spoken

  • English

Activities

  • Stretching Classes
  • Devotional Activities On-Site
  • Educational Speakers / Life Long Learning
  • Pet-focused Programs
  • Brain fitness / Dakim
  • Activities Off-site
  • Activities On-site
  • Gardening Club
  • Day Trips and Outings
  • Birthday Parties
  • Wine Tasting
  • Community Service Programs
  • Live Dance or Theater Performances
  • BBQs or Picnics
  • Holiday Parties
  • Devotional Activities Offsite
  • Happy Hour
  • Live Musical Performances

Compare

Birch Bay Retirement Village
Birch Bay Retirement Village

25 Village Inn Road, Bar Harbor, ME 04609

Norwood Cove
Norwood Cove

214 Main St, Southwest Harbor, ME 04679

Meadowview
Meadowview

25 Tweedie Ln, Ellsworth, ME 04605

Parker Ridge
Parker Ridge

63 Parker Ridge Lane, Box 290, Blue Hill, ME 04614

9.4
Review score
32 reviews
9.4
Review score
32 reviews
5 star
66%
4 star
22%
3 star
9%
2 star
3%
1 star
0%
Review score not available
Review score not available
Review score not available
Studio
--
Studio
--
Studio
--
Studio
--
1 bedroom
--
1 bedroom
--
1 bedroom
--
1 bedroom
--
2 bedrooms
--
2 bedrooms
--
2 bedrooms
--
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

No

Pet friendly

No

Pet friendly

Yes

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

1

Assisted Living

Care types offered

1

Assisted Living

Care types offered

2

Assisted Living, Independent Living

Reviews

for Birch Bay Retirement Village

9.4Review score32 reviews
9.4
Review score
32 reviews
5 star
66%
4 star
22%
3 star
9%
2 star
3%
1 star
0%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored Birch Bay Retirement Village with 9.4 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, Birch Bay Retirement Village has 32 reviews with an average "overall experience" of 4.4 out of 5.
Overall Rating
4.4
Cleanliness
4.6
Friendliness
4.5
Care Services
4.5
Staff
4.7
Meals & Dining
4.5
Activities
4.3
Value for Cost
4.3
A Place for Mom has scored Birch Bay Retirement Village with 9.4 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, Birch Bay Retirement Village has 32 reviews with an average "overall experience" of 4.4 out of 5.
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 32 reviews
Allyson F - Family/friend
Memory Care
December 16, 2023
5.0
Grateful for Birch Bay
After my Wife’s diagnosis of dementia and her level of care increased, I began researching assisted living options. After meeting with staff, I was convinced that Birch Bay’s Safe Harbor Memory Care program was the right choice. Making the move was difficult for both of us but with the help of the geriatric physician that works with Birch Bay and the staff that is specially trained in dementia care techniques she was able to adjust and become comfortable in her new home at Safe Harbor. Knowing that she is safe and cared for with compassion and concern every day has made life easier for both of us as we witness the progression of this disease. All of the staff at Birch Bay including administration, nursing, aides, housekeeping, and maintenance have been kind and considerate in every way. They make all residents feel special and warmly welcome all visitors as part of the Birch Bay family. I am so glad that my wife is living at Safe Harbor and am eternally grateful to all of the staff.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Melissa O - Family/friend
Independent Living
December 14, 2023
5.0
Kindness
My parents have both lived at Birch Bay since late 2019, and my dad recently passed away in the dementia wing. The biggest thing I can say about Birch Bay is how amazingly kind everyone who works there is. Through all my parents went through, and I went through with them, I felt they were so cared for by the entire staff, from nurses and CNAs, to administrators, to cleaning team, kitchen folks, maintenance people, music therapists, everyone. I have never met a person at Birch Bay that I wouldn’t hug and thank profusely for everything they do. They make what can be a challenging time in life feel as safe and comfortable as possible. I am so grateful that Birch Bay was an option for my family.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Assisted Living
December 14, 2023
5.0
Best place for my elderly mother
My elderly parents have been living at Birch Bay for over 10 years. They have lived in both an independent living apt and assisted living. Now that my Dad is deceased and Mom is dealing with health issues, she moved to assisted living. The level of care is generally very good and I have peace of mind knowing she is receiving the care she needs. The staff is wonderful and very caring and the food is delicious in the dining room. There are a few challenges. Like many retirement communities, BB has struggled to remain fully staffed. This means in independent living, residents who press their alert buttons may have to wait a long time for assistance to arrive. Many staff have had to play multiple roles (cleaning, waiting tables, etc.). The food in Pleasant Cove (assisted living) seems to be mostly leftovers from the dining room at noon of the following day, and sandwiches for the evening meal. Assisted living is also very expensive, and the expenses add up as residents require more care.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
3
John Smith - Family/friend
Independent Living
December 14, 2023
2.0
Insufficient staff, low credentials
Although Birch Bay is visually appealing, the luster wears off as the months go by. There has been too much staff turnover, with little continuity with the incoming staff. We have had to spend too much time re-educating the new staff on the care of our loved-one. The staff does not seem to review the copious notes we submitted and upsets our loved-one when the staff tries things that we asked them not to do. A constant reply from the staff is that they do not have enough staff to provide the care/assistance we requested for our loved-one. Other than 9 to 5, it is extremely difficult to contact the appropriate person. When we can eventually reach someone, we are told the appropriate skill set is not available. Birch Bay seems to be on a down-hill slide. Can't hire the right people. Can't hire enough people. Can't provide appropriate care. The only reason they remain is that they are one of the few places around that provide any services. If there was competition, BB would not survive.
Cleanliness
4
Friendliness
3
Care Services
2
Staff
2
Meals & Dining
4
Activities
3
Value for Cost
1
Response from Birch Bay Retirement Village
December 18, 2023
I am very sorry to hear about your concerns about care, staffing and communication in the Birch Bay Village community. Since we do not recognize the name left on your review, we cannot contact you directly. The best person for you to meet with would be our Director of Health Services, Joy Hatfield. Joy is always available 24/7 to discuss any resident or staff concerns. Please contact her as soon as possible to set up a call or meeting
Tracy G - Family/friend
Memory Care
December 14, 2023
5.0
My Momma-Dukes is Happy
My mum is blissfully happy at Birch Bay Retirement Village. She is generally agreeable and cheery. When she is not, the staff handles her beautifully, allowing her to always feel respected and holding on to her dignity - mum may not think so due to her disease, but her family does. Nothing but my mum's care and happiness matter!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Birch Bay Retirement Village
December 18, 2023
Thank you for your kind review, Tracy. We are grateful for the opportunity to care for your dear mum.
Stefan - Resident/client
Independent Living
June 5, 2023
5.0
Excellent
From day one I have been treated like a family member! Every place is clean in order and all employees a very accommodating, friendly, helpful and I can definitely recommend “Birch Bay Retirement “ who’s looking for the best. Congratulations to all including the exterior maintenance Crew , a job very well done . Let’s keep it up
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Response from Birch Bay Retirement Village
December 18, 2023
Thank you for your kind review. We are so pleased to have you as a member of our community!
Ruth Rossi - Family/friend
Assisted Living
May 31, 2023
5.0
Birch Bay Pleasant Cove
My husband, [name removed], is a resident of Birch Bay Pleasant Cove Assisted Living and has been since [date removed]. I am grateful for the excellent care that he receives. The staff is caring and professional. When I visit [name removed], I am grateful that Staff members know and call him by his name. The facilities and grounds are in great shape. His room is always clean…his laundry is clean and folded. [name removed] enjoys the recreational activities, especially the different music programs and men’s group. I feel fortunate that we have Birch Bay to care for someone that I love. At times It is difficult for me to realize that Ben is not coming back home but I am grateful to the staff for making [name removed] feel welcome and comfortable in his new home.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
4
Value for Cost
4
Peter H - Resident/client
Independent Living
May 30, 2023
4.0
Nine years @ BBV
Excellent work by maintenance staff at no charge for covered items in cottage. Have needed replacement refrigerator and quickly supplied. There are problems in the Inn, due to staff shortages and excessive service charges, together with poor communication on upcoming events. Overall level of satisfaction with life in my cottage - high. Good value for investment, with intention of remaining here as long as possible.
Cleanliness
4
Friendliness
3
Care Services
4
Staff
5
Meals & Dining
3
Activities
3
Value for Cost
4
ANP - Resident/client
Independent Living
May 27, 2023
3.0
Nice place, but
Overall, Birch Bay is a nice place to live. It is situated on a hillside with incredible views. It is very close to Bar Harbor village, which has a hospital, grocery store, drug store and many seasonal restaurants, plus is very close to the incredible Acadia National Park. It is well-maintained and the chef, head nurse and all the support staff and caregivers are wonderful people. My main complaint is the executive director, a recluse who focuses on getting every last penny out of the residents. In assisted living you have to provide everything, from sheets to tissues, even though you pay close to $[removed]/day! The head activities coordinator is the same, very unfriendly and reclusive. If they were replaced, I would give it 5 stars! The ratings below reflect these two, which brings down the ratings.
Cleanliness
5
Friendliness
4
Care Services
5
Staff
4
Meals & Dining
4
Activities
2
Value for Cost
2
Linda D - Resident/client
Independent Living
May 26, 2023
5.0
Very happy new residents
My husband and I recently moved into a cottage at Birch Bay. We love the cottage and the neighbors, who live in the other 19 cottages. It is such a privilege to have city water, city sewer, trash pick up, and mail delivery. This is quite a change from our previous home in this community. The option to eat in the main dining room is a plus. The food is excellent and there are all the apartment dwellers to socialize with. I especially enjoy the gym and the hiking trail.
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
5
Activities
3
Value for Cost
5
Response from Birch Bay Retirement Village
May 30, 2023
Thank you for sharing your kind words about our community. We are so pleased to have you as residents and neighbors!
Eric N - Family/friend
Memory Care
May 25, 2023
5.0
Loving and Compassionate care at it's best
Just over five years ago a decision had to be made. After a neurology appointment, it was clear that my Mom was in the early stages of Alzheimer disease and my Dad already had some mild cognitive impairment from a stroke suffered 8 years prior. With some coaxing from me and some trepidation on their part, they chose to sell their house and move to Birch Bay Retirement Village. It was the best decision we ever made. They started in an independent living apartment and in time progressed to Assisted living during the COVID shut down, and eventually they progressed together into the need for memory care. Though having parents in care during COVID was difficult, Birch Bay did a great job of loving and caring for them. Though family could only have limited contact during the epidemic, the staff at Birch Bay did an outstanding job of extending themselves to be surrogate family during that time. Both of my parents are now gone, but I can't thank Birch Bay enough for their outstanding care.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Birch Bay Retirement Village
May 26, 2023
Thank you for your thoughtful review of our community, Eric. We are grateful to have had the privilege to care for your parents.
Susanne Wilson - Family/friend
Assisted Living
May 25, 2023
5.0
Happy granddaughter
My grandmother has been a resident of both the apartment and Pleasant Cove neighborhoods. I have been pleased by the attentiveness of the staff in the Health Services department. The caregivers are kind, compassionate and treat every resident as an individual with respect. Her physician from MDI Hospital has the ability to visit her weekly when we have any medical concerns. She has also been very happy with the dining options- meal delivery when she was in her apartment and now three full meals a day in Pleasant Cove. The programming/activities staff are bubbly and energetic and always make every resident feel special. The housekeeping and maintenance staff take great care of the campus. I wouldn't want my grandmother to live anywhere else!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Sallie - Resident/client
Independent Living
May 24, 2023
5.0
excellent
Everything we need to be healthy and safe is provided. The setting is so beautiful and the small town atmosphere is everything I need to feel inspired every day. I am in an independent cottage and volunteer at one of the local biological research centers and participate in the community. The slower pace of life in a small town is just right for me because the there are so many ways to stay active and mentally inspired here. All together, I like to say, "its sure is hard to hate".
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Birch Bay Retirement Village
May 25, 2023
Thank you for your review, Sallie. We are so grateful to have you as a community member!
anonymous - Family/friend
Memory Care
September 28, 2022
4.5
Verified Review
Kind care at Birch Bay Village
We chose Birch Bay primarily because of the convenient location to me. I am able to visit daily if I want to and that is a huge plus. Also their approach to care is great - they have music therapy which I think is really helpful to folks with dementia. It is a low pressure place, they don't drag residents out of their rooms to do things if they do not want to do them. It does have that hospital like feel to it and that is the one downfall for us. It is expensive, but the quality care provided is priceless. I would definitely recommend this facility to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4.5
Activities
5
Value for Cost
4.5
Response from Birch Bay Retirement Village
December 29, 2022
Dear Birch Bay Family Member, Thank you for taking the time to complete this review. We value the feedback from families such as yours and I also appreciate your honesty. If there is anything you would like to chat with me about in detail, I would be happy to meet with you any time. We are grateful that you chose Birch Bay for your loved one's care. Sincerely, Susanne Hopkins
Anonymous - Resident/client
Assisted Living
December 20, 2021
3.0
Poorly designed apartments, beautiful landscaping, good food, minimal planned activities, services are nickled and dimed staff is friendly, hard to get to know other inhabitants
Response from Birch Bay Retirement Village
December 22, 2021
Hello, and thank you for your review of the Birch Bay community. If I can assist you by looking at another apartment that would best meet your needs or introduce you to other community members who may have your shared interests, please let me know. Birch Bay is a small community but this also gives us the ability to help meet each of our resident's needs. Please let us know how we can assist you. Thank you, Susanne Hopkins
anonymous - Resident/client
Memory Care
October 29, 2020
3.5
Verified Review
Review of Birch Bay Retirement Village
Gorgeous setting. Quality of food varies with chef. Chefs seem to last about two or three years. There are design problems in most apartments that cause unreachable shelves as well as storage problems. More activities are needed but space for them is severely limited. The staff is wonderful. The alter system for help is very good. Administration of rules and regulations to contain COVID-19 has been tough to live with but has been very effective.
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5
Response from Birch Bay Retirement Village
May 12, 2021
Thank you for your review of our community. The vigilance of our staff, residents and families has been what has kept Birch Bay Residents COVID-free and Birch Bay without any outbreaks during the pandemic; we are all very grateful. We look forward to hosting new events this summer in our main dining room, patio, library, fitness room and country kitchen. We thank you for being a member of our community.
anonymous - Resident/client
Memory Care
October 28, 2020
4.0
Verified Review
Review of Birch Bay Retirement Village
Clean, calmly decorated halls, friendly staff. Medical staff kind of intrusive maybe due to the pandemic. Amazing views from walking path around the apartment. Meals ok. Hilltop location assured quiet surroundings.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Response from Birch Bay Retirement Village
May 12, 2021
Thank you for your review. The vigilance of our staff, residents and families has been what has kept Birch Bay Residents COVID-free and Birch Bay without any outbreaks during the pandemic; we are all very grateful. We are glad that you enjoy our campus and we are so grateful you chose Birch Bay as your home.
BRIAN D ROGERS - Family/friend
Memory Care
October 16, 2020
5.0
Well-fed, well taken care of
My mother has been a resident at Birch Bay for five years. She was in an independent living apartment for the first three, and is now in Pleasant Cove, the assisted living unit. She has always been happy with the location, the view, the staffing and the services at Birch Bay. She loves the Bar Harbor area, and enjoys the views of the bays and islands out her windows. Every time any of us call, she assures us she is "well-fed, well taken care of." She appreciates the attentiveness of the staff, the music and craft activities, and the clean, warm and cozy environment. We have been especially impressed with the Birch Bay response to COVID-19. Their attention to detail has been top-notch, communication to family and visitors superb, and precautions well thought out. My uncle and aunt had been living at a different (more expensive) facility, and after visiting my mother several times have now joined her at Birch Bay. We all recommend it highly!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Birch Bay Retirement Village
October 20, 2020
Thank you for your kind words, Brian. We are honored to be able to care for your mother, uncle and aunt.
anonymous - Resident/client
Memory Care
October 1, 2019
5.0
Verified Review
Review of Birch Bay Retirement Village
Excellent facilities and staff. Not cheap but worth it!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Birch Bay Retirement Village
November 6, 2019
Thank you for taking the time to review our community. We are pleased that you enjoy the facilities and our wonderful staff.
anonymous - Resident/client
Memory Care
October 1, 2019
5.0
Verified Review
Review of Birch Bay Retirement Village
Beautiful location next to Acadia National Park. Lovely cottages, some with a bay view. Competent maintenance staff.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Birch Bay Retirement Village
November 6, 2019
Thank you for taking the time to review of our community. We are pleased that you enjoy the location and our staff!
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Neighborhoods
around Birch Bay Retirement Village

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Frequently Asked Questions
about Birch Bay Retirement Village

Birch Bay Retirement Village offers Studio and 1 Bedroom. Learn more.

A Place for Mom has scored Birch Bay Retirement Village 9.4 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (207) 288-8014 to reach a resident at Birch Bay Retirement Village.

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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