Bickford at Mission Springs

This is an assisted living community so your loved one needs to be more independent due to the lack of medical staff. The community is kept very neat and clean and the staff was very friendly and they were very accommodating. The food is good and they have lots of activities going

In the assisted living section, I don't feel like my loved one had enough eyes on her. We had a bad experience with falls. I would not recommend the assisted living unless you are totally ambulatory. I didn't realize there was no nurse there in the evenings or at night. There's too much neglect going on there in the evenings and at night. I just want others to know that upfront, because I didn't. It's been difficult with Covid going on, but form what I could see the dining room was clean, but the resident rooms were not at all.

The community is privately owned and the thing that made me know this was the place was the staff's tenure. I would definitely recommend this community to others. The staff is very friendly and do a great job.

I would suggest that if you are looking for a place you give this place a look. They are well worth it all the way around.

I have two relatives that live there. They have two different sets of needs. They are caring for both successfully. They take a personal interest in the residents. The room sizes and the layout of the community are excellent. I have been please with their response during Covid-19. They have communicated well with families every step of the way. I am so glad I called A Place for Mom, they were so helpful.

I’m deeply concerned about Raytown senior living some of the staff are rude to the elderly and I’ve witnessed this. House keeping terrible. And cats in dining area. I’m hurt because the nurse was fired. I’m a black woman and she’s not racist.i reported things to management but I’m sure it’s somebody’s job to clean his office and the guest bathrooms. I wish I was at the meeting. This was not a good move. I guess it’s better to remove one employee instead of the ones who don’t do their job. Bickford is a beautiful place. If employees would do their jobs. I think placing cameras in the dining area would be helpful. I toured this facility for 6 months before I moved my parent. The staff I met Day and evening are gone. Hopefully things will improve!

Spent more time trying to look like they cared for the resident then they actually did. The staff all carried their phones. One time I went to ask a question and the man wouldn't even look up at me until he stopped reading his text. Needed to forget the table clothes and just clean up the tables, they were always sticky after they removed the wrinkled table clothes! Should use disinfectant when washing the clothing. The detergent dispencer is a joke. This is not the staffs fault! However, I found a child's bikin swim suit top attached to my family members laundry. I felt like the night shift staff must be bringing in their laundry from home. When my parent had a infection they didn't make time to even get the required urin sample by the DR.... after a week ,we had to get it our selves and then give it to the staff. When riding in the elevator you seem to look down and the area around the doors was alway filled with dirt and grim. It needes to be vacuumed and wiped out on a regular bases. We saw a staff member pick up a patient buy holding on to their underpants! Appalling! Saw many, many people fall and they acted like that wasn't a big deal. They would lay them on the floor and acted like that was o and normal. Some of the staff seemed nice but they need more training and accountability.

[Name removed] is quite a tour director. He gave 1+ hours to me. He showed me the whole community. He explained all options, pricing and amenities. The entire staff was so friendly. A number 1 choice. I go tomorrow to the Raytown location of Bickford, much closer to family. thanks

Warm,friendly staff in a comfortable environment. Very pleased with visit.

We can not say enough good things about this community. My mother is doing great, and I'am very pleased with everything they have done for our family. We finally get to be my mothers family avian, and not her care givers. This is a fantastic community with amazing people. The staff is amazing. They are very attentive towards my mother, and her needs. Also very quick to respond to any concerns we may have. The community is very well-kept, they do a great job with the cleanliness. There are nice activities activities offered, and good meals provided. It has been an phenomenal experience, and I would highly recommend this community.

So far my grandmother is doing pretty well since her move to this community. We do feel she is safe, and in good hands. The staff is taking good care of her, and her needs. They do a good job with the cleanliness around the facility. They provide good meals, and nice activities for the residents. Everything has worked out well for my grandmother with her move to this facility.

When touring the community they thought they were not able to handle my dad's care based on his previous community experience. The staff did not want to try to give him shot that would help his behavior. They were not a suitable fit.

I'am pleased with my fathers move to this community. It is a nice community with a great staff. They are very patient, and caring. I know he is in good hands at this facility. When I come to visit the community looks good, they do a good job with the cleanliness. They do provide well balanced meals. There are nice activities offered for the residents, and they have nice day trips outside the community. My father is enjoying his time here, and I would recommend this community.

The food is pretty healthy and I would rate it at about a 3.75. They offer daily activities and trips. The staff are great and really good with the residents. They encourage them to participate in the activities. This community is clean and well taken care of. The community is not bad at the price.

This is a wonderful place! The staff is very kind and accommodating. Mom felt comfortable immediately as did I and all family members who have visited so far!!!! This was a huge step for Mom moving from her home and away from her hometown, but she has made friends and is related and happy and we have only been there 2 days!

My first impression of Bickford was outstanding, it was clean, smelled good, people smiling, introducing themselves, it was light, and had a nice chatter. I immediately Felt comfortable. When Meredith and Ricky met with us they covered everything explicitly and were clear about their philosophy and care of the residence. While they were discussing everything I felt I was the most important person in the room and they wanted to make sure that I understood everything. They even contacted me later in the day to see if I had any questions I needed to ask or anything I didn't understand about what they talked about. We made the decision to move Dad into Bickford. He has been there for a month and a half and the care he has received has been excellent. Every time I go to visit my dad I am greeted with smiles and encouragement. This whole experience has been an answer to my prayers. Bickford is made up of care-Angels and the cook is the Queen-Angel Dad loves the FOOD! A big thank you to Bickford??

The staff and residents went out of their way to make our visit successful. Residents happily showed us their rooms and staff was very friendly. I had the feeling that my mother could be who she is, without too much pressure to do things she does not enjoy.

I was impressed with the care from the staff team. They were attentive and patient with my mom. The place looked tidy, clean, and open. They were in the process of changing rugs to the lower levels but it does has a home feeling. My mom liked eating breakfast only. The food was restaurant style and they provided great service. I would recommend to others.

The staff is great and very helpful.

This is a good place. There is a nurse there by the name of Heather who saved my mother in laws life. We are very happy with the facility and she is as well