The community has lots of activities and the food is really good. Even if my loved one doesn't go to the dining room they bring him his dinner. The community is compassionate, caring and they will work with you. I would recommend this community to others.... Read more
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The community has lots of activities and the food is really good. Even if my loved one doesn't go to the dining room they bring him his dinner. The community is compassionate, caring and they will work with you. I would recommend this community to others.
Response from Bader House of Georgetown Memory CareSeptember 16, 2021
Thank you so much Donna for your 5 star review of The Reserve at Georgetown! It is such and honor and a pleasure to be able to love on and care for your Husband. It takes a wonderful team to support our super residents! Thank you for being a part of that team!
I have already recommend the community to others for their loved ones. The community seems to be very caring, they have a personal interest in the residents, the security measures are very good, and it is clean.
Response from Bader House of Georgetown Memory CareAugust 4, 2021
Thank you so much for your 5 star review of The Reserve at Georgetown! The gift of a referral is our greatest compliment! We love to see our residents thrive in a clean and beautiful community where they feel valued. It is an honor to care for these amazing people!
I was so impressed with the people. The lady I spoke with was so sweet. But unfortunately because of Covid, we still weren’t able to see the entire facility. Also, they didn't have private bathrooms., and I was just a little uncomfortable with a shared bathing setup for our loved one. The place we ended up choosing had some common areas where we weren't allowed to go as well, but the director there walked around the corner with our phone and took a short video of those spaces so we could see them, which made a big difference. I would have liked to have experienced something like that here at The Reserve.
Response from Bader House of Georgetown Memory CareJune 30, 2021
Thank you so much for your review of our beautiful community, and your kind words about our wonderful staff. This past week was a COVID transition for us, we have seen things begin to open, little by little as more and more people protect themselves with the vaccine. As a community who serves the most vulnerable population, our main priority is to protect and care for our amazing residents, and their safety is our greatest concern. I have however been able to also do video tours and I apologize if I did not offer that to you! I did want to mention that all of our rooms have private bathrooms, but not all have individual showers, some residents prefer our individual Spa experience. As a community with 5 room types, we do offer a selection of sizes and amenities that fit most family budgets.
The management is good and caring and really wants to make a difference. The community is very clean and neat and the staff is very friendly. The atmosphere is great and they have lots of activities for the residence to do. I would recommend this community to others based on our experience.
Concerned Citizen review on SeniorAdvice that it went down hill.(Same experience)Mom passed 12/20. Short staffed no better becoming"The Reserve" food improved. Half clothes/bedding/towe ls,iphone gone.Expensive 12" memory foam bed ruined.Gave them 3 waterproof covers never used.You sign contract stating NOT RESPONSIBLE FOR ANY LOST/STOLEN ITEMS.All rooms are locked all times eliminates residents roaming to rooms.Nice pant sets from Dillards/Nordstrom gone.Replaced same quality,again missing. Replaced cheaper clothing.4th request,I would get attorney for future residents.You say:JUST clothes/linens/iPhone.Mom gave to the less fortunate/care homes for battered women. They would "LOVE" to recieve nice pant suites. Sweats they dressed her in always there. They are nice to you, but "little" to no action.iPhone securely attached to bed missing.Mom couldn't walk/barely feed herself.Someone cut the strong string fastener to phone.Found it gave to management to keep.Gone 6K monthly!!!
My loved one has been residing at Autumn Leaves, Georgetown, TX for two years now. I knew this was the place for him when I first walked in the door. It has a very bright and open atmosphere. [Name removed], marketing director, was extremely helpful and supportive in guiding me thru the process. I have found the staff and management very helpful and respectful. It takes very caring and loving people to work with residents with dementia. I spend between 2-3 hours daily with my husband, so I see how things are run and what the caregivers have to go thru to keep things running as smoothly as possible. The food is always good and there are activities, mornings and afternoons for the residents to participate in. Music is always playing, and [name removed], the activities director, is always busy scheduling live entertainment for everyone to enjoy. My husband and I do a lot of walking, as the facility has large halls enabling room for walkers, wheelchairs and people walking. I like talking with the other residents and getting to know them and their families. It's just heart breaking when the disease wins the battle. This is a great facility for loved ones to live in, while experiencing their ending journey.
It's a lie! Everything that they have posted below in the description of their philosophy and practices is not true. We trusted them to care for my mother with dementia. She had been there for three years and in the beginning it was great for her because she could mostly take care of herself and was still walking around. She declined over the last couple of years and needs more help now. We had to move her because they didn't meet her care needs. Her room was trashed with multiple packs of opened diapers all over the place. Drink cups everywhere. Food left on the floor. Dirty clothes mixed with clean clothes. Instead of being patient and understanding of her dementia the care givers would get frustrated and neglect her. Their staff is not able to handle someone with dementia. My mother also suffers from post traumatic stress disorder and they were unkind to her.
My mother had been a resident at Autumn Leaves of Georgetown for almost three years, since August of 2016. In the early days of her stay there it was very nice. The rooms were kept clean and my mother was kept clean, dry, and comfortable for the most part. We had a few problems but as we made report of those problems the Executive Director and the Director of Healthcare were very compassionate and understanding. In each case where we felt that my mother was being neglected or mistreated we were given apologies and assurance that it would not happen again and for the following two years it didn't happen again. Unfortunately, over the last several months that hasn't been the case. The Georgetown Autumn Leaves facility is no longer able to maintain staff. From their healthcare team and caregivers, to their other staff, it's become a revolving door with almost complete staff turnover every few months. They have been without a nurse, or Director of Healthcare, since their last Director of Healthcare resigned in February and the care went downhill fast. We were so concerned about a situation of severe neglect, which endangered my mother's health, and was not addressed or corrected, and we were forced to do an emergency move out and move her into another facility. That is an extremely difficult thing to do with a person suffering from advanced dementia and loss of mobility. They promise to have nurses and well trained staff to take good care of your loved ones and this is what happened to my mother: she had been ill with something that almost took her away from us and left her unresponsive (unconscious) and unable to breath and blue except with constant oxygen which lasted for almost three days, from [date removed] through [date removed]. On [date removed] I advised my brother, who resides out of state, that his family needed to come down because we didn't think she would make it trough the night. During this time, even though my mother had been there for almost three years, not a single person other than one caregiver, offered any well wishes for my mother or showed us or my mother any compassion or sympathy. Luckily my mother did pull through and she came around on [date removed]. She was able to get out of bed again but with her hospice nurse's instructions: that she should be put into bed anytime she started turning blue or slumping over in her wheelchair; that the head of her bed needed to be raised to help her breath easier at all times when she was in bed; that they should administer a dose of medication to calm her if she became agitated because during that illness she developed a rash and was getting very hot and itchy to the point that she was scratching bad enough to break her skin and draw blood; that she have her oxygen on at all time when she was in bed; and that her hospice should be called if there were any issues or they needed help with her. On [date removed] at 12:15 we went to check on her and found her in her room being punished for being agitated and difficult. She was obviously hot and uncomfortable, and had become agitated. We were told that she kept kicking off her sheets and pulling at her clothing and rather than give her something to help her or calling the hospice for help, as they promised they would, they chose to strip her and her bed and just leave her alone and terrified to fend for herself without her oxygen or the bed raised even though she is helpless and completely at their mercy. She is not able to defend herself, or help herself, at all and is completely at their mercy. I write that because after my husband, and I, discovered her in that condition and demanded to know why they were treating my mother like an animal we were told that she had become very agitated and that they had done their best. 12:00 is mealtime so all the staff was in the dining room with the other residents and it took almost 15 minutes, and a second plea for help, before anyone showed up to help my mother. We reported the incident to the person in charge that day and assumed that they would take it seriously and follow up with us the following work day when management was on site. The following day no one did follow up so I called to speak with the person that they've been presenting as the person in charge of care. When I inquired about the situation and if anything had been done about it I was told, by the Executive Director who was listening in on the call, that she had a 'different view' of the situation and that she had been given supporting statements, by three people who were not even present during the situation, attesting to my mothers severe agitation and the staff having done their best. I told her that it was not acceptable for my mother to be treated that way and that I could no longer trust them to take care of her so I would be there immediately to move her out and she told me she was sorry that I FELT that way. She did not offer any apology for my mother being mistreated or jeopardized. She did not offer any assurance that there would not be a repeat of a similar situation. This has been hard to relive but I felt that I needed to post this so that I might help someone else avoid the pain of misplacing their trust which is very difficult when you become responsible for the care of your parent who never failed to nurture and protect you when you were a child. A parent with advanced dementia has the capability of a toddler and the roles very definitely reverse. I wish anyone else dealing with this the best of luck. On a happier note, we moved my mother to a wonderful new facility, [removed], which is co-owned, and operated, by a long time and truly compassionate nurse, and my mother has seen some real improvement. They are a blessing and we recommend them, without hesitation, even though we've just gone through a very scary situation.
Please beware of what you get with Autumn Leaves of Georgetown. They will not take care of your loved ones, even though they make good promises, and watch out of the management and office staff during the day. They do know how to speak and say the right things. Beware of the untrained staff, its an entirely different place at night and even worse on the weekends. Weekends consist of an average of 3 - 4 care givers for 40+ people. They are not patient to the needs of Dementia resident, even though they are a dementia facility, and will mistreat your loved ones. My loved one was moved after witnessing horrid condition inflicted on my loved one in the care of Autumn Leaves and the uncaring staff and director (Clara) only responed to our concern with a "Sorry you left that way, case is closed." This is what my loved one experienced in the care of George of Autumn Leaves. I reported this issue to corporate and they couldn't be bothered to even make a call back after speaking with the CEO's secretary ([name removed])
My Mom lives here currently and things seem to be going well. The building is kept clean, as is her room, and it’s a pleasant atmosphere. The staff is easy to communicate with and seem to know a lot about the type of care she needs. There are plenty of options to choose from in the dining area and there are plenty of activities available. Overall, our experience with this facility has been a good one and I would recommend them.
My loved one is doing really good at Autumn Leaves. It took him a month before he would talk to me and finally settle in. He has his routine going now and enjoys the food. Autumn Leaves was an excellent choice for his needs. The staff is really friendly and helpful. I have been dealing with [Removed] and she is excellent! I could not have asked for anything better and I would defiantly recommend this place to anyone interested.
Autumn Leaves of Georgetown exceeded my expectations of what memory care looked like for my mother. She is making friends and not only is she safe but has meaningful activities to engage in. It is such a beautiful home staffed with well trained caregivers who truly care about their residents. I was very nervous about how to accomplish this move but the caring staff helped walk me through each step. I appreciate all their experience and gentle coaching to help Mom settle in to experience this difficult stage of her life in a peaceful homelike setting.
Response from Bader House of Georgetown Memory CareAugust 30, 2017
Welcome to the Autumn Leaves family! We really appreciate your kind comments about our staff. We work hard to find caring, compassionate staff members who have a genuine love for our residents.
My cousin is doing very well. The staff is very caring. The community is very clean and always looks good. Activities here are good. The food is tasty there is a wide variety. I would recommend to family and friends. Very good community.
Response from Bader House of Georgetown Memory CareAugust 10, 2016
We are so pleased to have you and your cousin as a part of our Autumn Leaves family! Thank you so much for your kind compliments. Our entire staff works hard to make Autumn Leaves a clean, safe, enjoyable home for our residents.
Autumn Leaves of Georgetown is a really pretty place. The people are very nice. They are good people. I think it's a good place.
Response from Bader House of Georgetown Memory CareNovember 16, 2015
We are glad you noticed our caring staff. We work very hard to find people who are genuinely compassionate caregivers and we train every single one of our employees in dementia care.
I am not an authority on this since I have no familiarity with other places to compare with, but I found it a very pleasant experience. I've gotten to know all of them and they are always available when anything goes on that I have questions about and I'd have to give it a good rating.
Response from Bader House of Georgetown Memory CareOctober 5, 2015
Thank you for your post. We always appreciate positive comments from our family members, and we’re glad to hear you’re happy with Autumn Leaves of Georgetown.
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To reach a resident at Bader House of Georgetown Memory Care call: (512) 987-0601
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