Atria Shaker

I toured the Atria while looking at different living options for my father-in-law. The staff was great. They were excellent at keeping us updated. I thought the community was nice, but we ultimately chose another one that we liked better.

At first they seemed very nice and helpful. Then I got a call on April 29, 2017, a Saturday, saying we needed to com in a sign a contract the next day (before the end of April) to take advantage of a "special price." We went, and they wanted $6,600 to hold the room at the "special price." In the course of the conversation the salesman and the director told us four times that if my mother could not make it for some reason (she ended up needing to be in a nursing facility, not assisted living) we would get the money back. A week later, after our mother went back to the doctor for more x-rays, it turned out her hip was not healed. When I called Atria and asked them to refund the money, they said they needed confirmation in writing from her doctor, a stipulation they never made in our conversations. Our mother was in a nursing home in the Bronx! We live in upstate NY and Pennsylvania! We didn't even know the name of the doctor who examined her! They kept saying they "know how hard this is" and then made it even harder! Ultimately we got the full refund.

I liked this community when I visited. The director was nice. the community looked clean and they offered daily activities. This community seemed more for assisted living and we were looking for independent living.