Arden Courts of Bingham Farms

We have had a good experience on all levels. The staff and administrators are very caring and truly engaged with the residents, and it's almost like a big family. I know all the caregivers and the people who do the activities. It's really comfortable to visit here, and they've done a really good job caring for my wife, which I know at times can be quite difficult.

We loved Arden Courts. We were very impressed with the caring of the staff and also with their longevity. Some of them have been there 20-25 years. They took really good care of my mom.

The community is the best thing that happened for my mom in the last year. This community is better than the previous community they were out. Everyone is always cheerful here, and I love it. There is always something for the residents to do in a group. The residents aren't just sitting in isolation by themselves.

The community has activities available for the residence and my loved one really loved the food. The residence received more personalized care due to the smaller community. they were very good at knowing how to deal with memory care residence. I would recommend this community to others based on my experience.

I have been a Home Care Podiatrist for over 30 years and I cannot remember the last time I was so impressed with a senior care facility as I am with Arden Courts of Bingham Farms. I would highly recommend this facility to anyone seeking a memory care placement for a loved one. The staff at Arden Courts of Bingham Farms treats each resident with respect and dignity, as well as, creating an environment of welcoming and warmth. The "family" like approach of providing the residents with their own unique needs is commendable. It is obvious that the staff enjoys working at Arden Courts of Bingham Farms. The rooms at the residence are spotless and inviting and filled with natural light. The food is delicious! I would be remiss if I did not mention the Activities Director, who is so full of life and brings so much excitement to the activities, one would be hard pressed not to want to join in. Lastly, the Director, who is the conductor of this orchestra. The staff is in concert with the Director's knowledgeable and friendly approach. The Director's door is always open for any and all concerns of a resident or family member. My day is always bright when I have Arden Courts of Bingham Farms on my practice schedule!

The bedrooms were like little hole in the wall, very small, like a closet.

This is the 3rd facility my dad has moved to and I have to say it is heads and shoulders above the rest!! Very clean, caring and attentive staff. Such a warm nurturing environment. I only wished we would have moved him here sooner. We came form Provisions of West Bloomfield and that place was a joke! No qualified staff with dementia, no activities basically they parked him in his room and ignored him. I highly recommend Arden Court for your loved ones!!

Very impressed with this facility. A lot of thought went into the setup and layout of the buildings etc. Staff was great. I liked it very much.

We liked this place, especially the birds. But during our tours today have decided that my mom is not ready for this amount of care yet. She really is still independent except needs help with medications sso we are looking for more of an independent apartment feel for her with a few services.This will be next level care for her though.

Great facility and staff. My Dad is well taken care of!

[Name removed] appears happy and well taken care of. We appreciate his being able to live comfortably and with dignity.

Hands down- the best assisted living community! Moved my mom here from a Sunrise facility and only wish I had done it sooner! The director ([name removed]) is involved with every aspect of this community and it shows - her staff are wonderful, the residents are happy and very well taken care of. So well organized, no one is ever sitting alone in their room - it's a big family and the level of care is TOP NOTCH!

I love this establishment. My dad is 83, going bling, can't hear, hallucinates, has Alzheimers. We have issues! Any problem that comes up is handled with dignity and respect. I have never encountered bad attitudes. Staff is truthful and informative and will work with me to solve any problem that may arise. To me: the three most honorary staff members are: [name removed], [name removed], [name removed]

I am happy to know that my father is safe, cared for and able to remain as independent as possible

[Name removed] and her excellent staff have given our brother [name removed] excellent and loving care since he made Arden Court his home. We know he is in the best place he can be; your wonderful family community!!

Love the activities for the residents. Noticed more staff change/turnover recently.

To revise a 5-star review that was posted in my name in April 2017, I have concerns now about the quality of care my mother is receiving. We are regularly noticing signs of inattentiveness and inconsistent or poor care practices. I was surprised to find an infected scab on her back and to have to draw the nursing staff's attention to it -- shouldn't this have been noticed when she was dressed or showered. This inattentiveness/lack of awareness is very concerning because our mother is unable to advocate for herself. She is entirely dependent on staff for her care and on us to advocate for her. Staff are not effective in responding to our repeated efforts to draw attention to basic care issues, such as receiving her pain medicine at the right time and putting on her support stockings correctly. The facilities are fine, the staff who work directly with our mother are friendly, and pricing is fine. Inadequate staffing may be a problem. We care a lot about the quality of basic care at this point. We wonder if Arden Courts can address its problems/ challenges in providing this so that we can rest assured our mother's basic needs are met.

At first I thought this place was a godsend but after two years I am anxious and concerned about my mom's well being. The staff can be caring and kind, however they seem to be stretched very thin and I have noticed a lot of turnover. They do the bare minimum of keeping your loved one fed properly and cleaned. The corporate line claims that Arden Courts sees each resident as an individual and will cater to their particular needs, but I have come to know that this is not true. I have witnessed agitated residents being yelled at to "quiet down and just watch TV" by staff. I've also seen a resident fall out of their chair and be in high distress, a caregiver nearby but too busy with the dinner service to help. The resident was on the floor for a couple of minutes distressed and struggling. My mom has had ingrown toenails, has been put in double diapers, and developed a nail fungus. Her diet has caused severe constipation and led to painful hemorrhoids. She is often in clothes that are not clean. In my experience, the Executive Director does not respond well to the concerns of family members when approached for help. Her manner is defensive, obstinate and cold. She seems more concerned with appearances than the actual substance of meaningful care. Perhaps this location did a better job in the past.

I feel comfortable with my mom here, and the staff here are very good with the residents. My mom stays busy and involved with the activities and the food here is excellent. They have a nice courtyard that is secured so I know that she is safe.