Arbor Terrace Naperville

Because of the social events and friendly staff, my loved one has made some wonderful new friends. They were hesitant the first few weeks and stayed in their apartment, but with the staff's encouragement to eat in the dining room and attend the activities, they soon called Arbor Terrace their home. The nursing and CNA care is excellent. My loved one still feels independent living in an apartment, but it's comforting for them and for us to know that they are being well taken care of.

We love Arbor Terrace Naperville! As my mom's caregiver, this facility is outstanding.

[name removed] in engagement is very attentive and always goes the extra mile to make people happy. she's not all talk, she is action! I have lived her for 18 months and this is my home for life.

The help looks after me perfectly, you are someone here. They care about me, they are responsive and they respect me. The nurses are attentive and caring. They check on me, especially [name removed] the nurse.

Nurses are very attentive and I'm always invited to activities all the time. Costs are a bit high however.

The value I found to be a highlight of the facility. You definitely get value for the dollar spent. The team members actually had personalities. The CNAs and nurses that I was exposed to truly cared for the individual and were patient with family members. The facility, from optics to cleanliness to amenities, is a very nice place as compared to other settings, which can sometimes be institutional. I am a relatively hard scorer on surveys. They did a very nice job. I would say I asked many questions in the interviewing process. I listened to their feedback, which actually lived up to what they said they would do. They had many opportunities for the residents to get engaged if they chose to participate. There was always something going on throughout the day. And they also had, even with Covid going on, some activities that were outside of the building. I would have no problem recommending this facility to anyone. One of our family members mentioned she would go here if she ever needed services like this. They really did a very nice job. There's a lot that impressed me. During the sales process, they were open and honest, and then they really delivered when it came down to my mother living there and situations that arose. They had an empathetic ear. If something needed to be changed a little bit, they worked with the family. There were a couple of very minor hiccups, but you can't expect anything to be prefect. They really did a very nice job. They have a tweener program called Bridges, that bridges the gap between assisted living and memory care. It's a great option for people who are not able to be by themselves in assisted living, but are not yet ready to go into full dementia care. I found that to be very unique, and it fit my mom perfectly. She was able to have the independence of assisted living with the oversight of dementia care. I thought that was so unique. and it worked out very well for her.

They have been delivering food to the resident's rooms during the pandemic. Arbor Terrace just opened dining room, and started slowly with one meal, and now up to all three meals in shifts in the dining room. The community just started activities back up for the residents to participate in. All of this is within the last 5 weeks. I thought the communication was very good during the lock down due to the pandemic.

I feel they over promised what they could provide in physical care. The food was good. The room sizes were good. There was a disconnect between the nursing staff and the director of nursing in terms of patient condition.

The staff are very good and they all know my mother in law and address her by name. In fact, when I visit, they greet me by my name as well. Since COVId-19, they have keep us up to date with how they are handling things , such as, delivering meals to the residents rooms and offering hallway activities. She does say that she misses eating in the dining room with other residents though. We looked at other places and chose Arbor Terrace because of the location and the availability of a private room. She feels that it is a friendly and caring place and she really loves it there and so do we.

Very impressed. Friendly staff and nice facility. Definitely on the short list

My mother has been at Arbor Terrace for about 8 months. This was a brand new facility and unfortunately they are still ramping up and not fully staffed. Mom has been spending way too much time in her room without enough afternoon and early evening activities to attend. They are too short staffed to provide residents reminders about upcoming activities, or assist residents to get to activities. Since the facility is brand new, they need more time to get established, and get staff in programs in place to properly care for residents that need extra assistance.

My mom has lived at Arbor Terrace since June, 2018. It was a very difficult decision to move her into an assisted living but, in spite of significant in home care, it became obvious that she needed more supervision and more opportunity for socialization. I had visited and spoken with representatives from all the local assisted living centers in the area and decided on Arbor Terrace. We have been very happy with our decision as is my mom. She is more active physically and socially. The staff is very supportive of her and me. There has also been very little turn over in staff, which is great! I would recommend Arbor Terrace.