Arbor Terrace Naperville

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

They have been delivering food to the resident's rooms during the pandemic. Arbor Terrace just opened dining room, and started slowly with one meal, and now up to all three meals in shifts in the dining room. The community just started activities back up for the residents to participate in. All of this is within the last 5 weeks. I thought the communication was very good during the lock down due to the pandemic.

I feel they over promised what they could provide in physical care. The food was good. The room sizes were good. There was a disconnect between the nursing staff and the director of nursing in terms of patient condition.

The staff are very good and they all know my mother in law and address her by name. In fact, when I visit, they greet me by my name as well. Since COVId-19, they have keep us up to date with how they are handling things , such as, delivering meals to the residents rooms and offering hallway activities. She does say that she misses eating in the dining room with other residents though. We looked at other places and chose Arbor Terrace because of the location and the availability of a private room. She feels that it is a friendly and caring place and she really loves it there and so do we.

Very impressed. Friendly staff and nice facility. Definitely on the short list

My mother has been at Arbor Terrace for about 8 months. This was a brand new facility and unfortunately they are still ramping up and not fully staffed. Mom has been spending way too much time in her room without enough afternoon and early evening activities to attend. They are too short staffed to provide residents reminders about upcoming activities, or assist residents to get to activities. Since the facility is brand new, they need more time to get established, and get staff in programs in place to properly care for residents that need extra assistance.

My mom has lived at Arbor Terrace since June, 2018. It was a very difficult decision to move her into an assisted living but, in spite of significant in home care, it became obvious that she needed more supervision and more opportunity for socialization. I had visited and spoken with representatives from all the local assisted living centers in the area and decided on Arbor Terrace. We have been very happy with our decision as is my mom. She is more active physically and socially. The staff is very supportive of her and me. There has also been very little turn over in staff, which is great! I would recommend Arbor Terrace.