Arbor Terrace Mountainside

If I could I would give this facility zero stars. My father was a resident at Arbor Terrace for 5 months. When they accepted him into their community and performed their initial evaluation they know he was a diabetic on a sliding scale. They assured us they could take care of him. We even paid an extra $300 a month for diabetic management. The first thing they did wrong was keep him in the memory unit , even though cognitively he did not need to be there. Their explanation was "He needs more eyes on him for medical reasons". They should have told us that upfront. My father was lonely and depressed in the memory unit because he was with residents who were in the later stages of dementia and were unable to hold a conversation. He had no one to socialize with. When my father went to the hospital, and a short term rehabilitation facility for 3 weeks they left me a voicemail stating that they would not accept him back because he was not "medically appropriate " due to his diabetes. They told us 3 days before he was set to be discharged from the rehabilitation center. Arbor Terrace was my father's home. We sold his house to pay for his housing there. He had no where to go, and they didn't care. I asked if he could at least stay 2 more weeks. They told me no. They didn't even offer to help find an alternative facility. Again, they knew he had diabetes and was on a sliding scale for insulin when they accepted him as a resident. We also paid a $300 diabetic management fee. They never mentioned to us that he may not be medically appropriate until he was out of the building and did so with only 3 days notice. [Name removed], a nurse and director of their memory care unit is rude and unprofessional. She did not agree with my father's doctor's orders and refused to work with him and his office staff (even though he is a doctor and she is only a nurse). She told me she would not call and speak to the nurse in his doctor's office because she did not like her. It was her professional responsibility to speak with her to coordinate care and she refused. I did not have much interaction with [name removed], the executive director, but when I made her aware of what [name removed] lack of professionalism she didn't seem to care. Don't be fooled by the beautiful physical appearance of the property. While most of the med techs are very nice and take good care of the residents, the directors and leaders are unprofessional. This is a new facility and they clearly still have some "kinks" they need to work out. If they claim to have a diabetic management plan they need to know how to manage residents with diabetes or not accept them into their community.

Very nice facility. The two-bedroom units are amazing. But, a one bedroom is much smaller in every respect and disappointing by comparison.