Arbor House of Waco

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We toured Arbor House of Waco and it is an extremely nice facility. We did not choose it just because they had a lot of amenities that my mom was not going to be able to utilize so it would have been more expensive.

Our experience has been excellent, we are very pleased, and very happy. We have no issues with Arbor House, all of our expectations have been met. It is a great place, they work around our schedule, they are very accommodating. They answers all of our questions we have.

The communication of the community is not great. You have been the one who calls and they don't always act very happy that you've called. The room size is adequate or even generous sized. I would recommend this facility to others.

We looked around a lot at other communities. We chose Arbor House of Waco because it was a smaller community and it was new. They only have about 60 rooms and they are all in an oval so there are not a lot of hallways. Everybody here has double french doors and a covered patio going off of their room. They also have a courtyard area that all the rooms go out to and residents are able to plant whatever they want to. The staff members here have been like family. It seems more like a neighborhood, it is a very homey feeling. Is it laid back and personal and we love it here.

Their loved ones are in good hands at Arbor House. The staff are very friendly and they do good job. The staff put in extra effort to care for all of the residents. The residents are happy there. I chose this community after I looking at 3 or 4 and I was very happy I picked it. I would recommend that community to other families.

They lost Mom's lower dentures. They did not adjust diet to something soft she didn't need to chew. They did not cut up her food or do finger food. They did not assist her in the bathroom. She can't hold up her dress and doesn't remember to take down her attends. Just pees and poops in her attends unless supervised. Administration was not totally upfront with us and expected us to read all the contract totally by ourselves. I had two pair of scissors with round tips (bandage scissors) left for Mom to cut her paper. They gave her some cheap little scissors and somehow Alisa kept the bandage scissors but couldn't remember where she put them. Needless to say I never got the expensive scissors back. I felt like Mom needed more assistance but was not receiving it. They acted like she could do everything except bathe and dress herslef.

I will try this again as I was cut off. I think Mom received lousy care at this facility. Everyone acted like she could do self care. She was not given finger food as requested and then they lost her lower dentures. They made no changes to diet afterward, she was not given soft food requiring little chewing. They did not assist her to the bathroom, they said she goes by herself. She doesn't usually get her dress out of her way and forgets to pull down her attends. She doesn't remember to wash her hands. She is not independent at all.

Disappointed with care given as mom became less able to do for herself!

Horrible staff and bugs everywhere

My brothers and I loved the Arbor House. We can’t imagine why anyone would not want to live there. This is the place we have chosen for mom!!! We are super excited. We had several place to look at, this was third on the list, and the searched stopped here.