Allegria at the Fountains

I'm happy with Allegria at the Fountains. I think it's a very safe and clean environment. There are lot of activities. The apartment is nice. But it's pricey.

Everything has been wonderful for the most part, there are some things as with any facilities that can or could use some improvements. Staff is caring, wonderful and very compassionate. They seem to to truly care for each and every resident at the Allegria at the Fountains. Very pleased overall with everything they have to offer for our loved ones stay.

Residents are friendly and sociable. All staff are attentive to basic needs and respond to inquires as soon as possible. Dining room is clean, however, food selection is mediocre to moderate. Daily activities and a weekly social hour invite residents to gather as a group.

I like Allegria at the Fountains a lot. It's very people-oriented. My sister was very well received and has enjoyed it there. She feels it's the perfect place for her. She's made a lot of friends and is very involved in the activities. It's a good value, relatively speaking. It's expensive but I think it's well worth it for everything they offer.

I don't think we've gotten what we were promised. The food is horrible. They say they serve two meals a day, one of which is a continental breakfast, which doesn't really qualify as a meal. Especially with what they serve. Anything other than cereal you have to pay for, which is not good. But the apartment is nice, and I'm happy with it. Maintenance comes pretty quickly to take care of things. The staff is friendly. And they have a lot of activities.

We wish we were living here, all of our family that comes to visit just think its absolutely wonderful. Our loved one says the food at times can be a hit or miss but they did just hire a new culinary director so we are hoping that improves. They have so many different activities from board games, to social events and live entertainment. There is stuff going on maybe once, twice or even three times a day.

We were quite impressed by the placement process. Everyone was responsive and caring. The meals have not been as good lately (food lukewarm, out of certain items) but we know there are work shortages etc. Dad is very content and has people around now. His physical therapy has helped a lot!

We chose Allegria at the Fountains because of the close location, they are upgrading it, and the size of the apartments. He is also able to stay here as he declines in health because they offer assisted living and memory care as well. The quality of the meals have gone down a little bit in the last month just due to staffing. But the first whole month he was here he said it was amazing. [name removed] in the front office has been great, I can text her whenever and she goes above and beyond. I would recommend them to others looking.

We are so happy with our choice and so are my parents. Whenever we go it is always clean, they are currently working on some updates to the facility. Every staff member is so wonderful and friendly. They are adding church back into the activities, they have been doing all that they can with everything that has been going on, but it is slowly getting back normal. I would highly recommend to others looking.

My 94 year old mother has been at Allegria for a year. When visitors were finally allowed in visit I could see the conditions and lack of staff personally. The skilled nursing section needs major updates to their rooms. One pet peeve is that most residents are using wheel chairs. They cannot reach the bathroom sink to rinse out their mouths because the sinks are too high. Also, the Director and the Head of Nursing do not answer emails regarding complaints regarding the care of residents. Also, some nurses and aides are not vaccinated and Covid is now in this facility again and is closed to visitors because a nurse tested positive for Covid. So here we go again on lockdown and lack of staff. Also, with lack of staff, I pressed the call bell for assistance and after an hour of waiting I went to the nurse and asked for help!!!!! I could go on but little space to write all my concerns.

It is a good place. The community has a wide variety of activities for the residents, and amenities. The staff are good to work with. The food is being delivered to the resident's rooms due to the dining room being renovated and the taste is good. There is one meal a day provide, and three meals in the cafeteria normally.

We thought we were doing the best thing for our parents when we sold their house and moved them into this place in 2019. However, little did we know that they SUCK at communication and almost everything else under the sun!! The reason for so many names, is because they keep getting bought out by different people! That says ALOT!! They are constantly screaming that they are understaffed, yet when you walk in now, all you see is glitz and glam!! Gee I wonder where all that money is coming from? Maybe hire more staff instead of more couches and throw pillows! Both of our parents, have died since being in this God forsaken place and it is absolutely due to the poor care and attention that was given to their health and well being. So much, that we needed to hire outside help for them!! And when they passed away, not one of these caretakers even bothered to reach out to us or pay their respects to our family! If you decide to put your loved one in this facility, you better think twice,

We chose Allegria at the time mainly because of the location. They do seem to be understaffed quite often and the care has not been the best because of that so they could use improvement there, but they are not shy to tell you that that is the reason. They said they are working on trying to get more in house employees. The administrative staff and head nurses are all helpful and really trying to make an effort to better things.

It is a beautiful community. Everyone here is great. The only thing I am concerned is that they have an open door policy, and I'm not used to that. Everyone is in the open dining room now. The staff is fabulous. The food is good. I like everyone here and what they have to offer.

We moved in during the pandemic. It met all the criteria my parents needed. My loved one needed additional care, and the community doesn't keep beds open. I would like to see the community keep beds open in case a resident needs the additional care. I have voiced this to the management team. The meals are okay and delivered to the residents' rooms. They are starting to allowing dining in the dining room today. My loved one feels alone there. A lot of things have changed due to new management, per other residents.

There’s two young aides that work second shift in Assistant Living 2 both names start with a E. My cousin talks about them a lot . Says they give her excellent care never give her attitude when she needs help .

I would tell them it was great, I even heard this before my loved one went it there. I now know it is just as great as everyone said. The food was good. The staff was great, and we had a good rapport with them. Even talking to them over the phone. During a window visit the nurse and aid were able to assist my loved one with the visit. The staff always called us to let us know about my loved one's needs, and they are very helpful and cooperative. There was one staff from housekeeping, that bought my loved one pizza. This staff member cried, when they found out my loved one was moving to another unit.

Independent Care: Almost immediately after moving in, the dining room did away with a really appetizing salad bar and stopped serving eggs at Sunday brunch. If you are sick and call for [name removed] it can take more than a day and several calls before you are finally seen. Assisted Living: Some of the care givers are less than pleasant, seem to have zero patience and/or wish to listen to the residents needs in this next phase of their life. Some are a little too rough in their handling and have left marks on more than one occasion. If you bring this to anyone's attention they always find a way to blame the resident.. Skilled Nursing: Some of the caregivers will leave you lying in your own urine while they go off and do other things. It's understandable that they have a lot on their plate but laying in your own urine for too long will cause burns and should have some sort of priority. The residents have to sometimes repeat their request over and over because caregivers move on and forget the minute they leave a room. Why aren't they walking around with a book and taking notes so that they can go down their list once they are back in the office. [Name removed] often lets a text/call go unanswered until you follow-up; he sometimes forgets to relay messages to his staff (again, where is his book to take notes?); will not stop in to see the resident after he told you on the phone he would. He is a busy man with multiple facilities and clearly barely keeping his head above water. The residents deserve a doctor to be available to them 24/7 in this last stage of their life more so than in IL and AL. With the hefty checks that we cut every month, you'd think our family member would be getting much better care. On the upside, there are some pretty amazing staff members that go above and beyond their call of duty. Many friendships have been made. The dining room is so pretty and gives you the feeling of dining out in a nice restaurant with linen napkins and daily menus. The cafe is not over priced and those ladies are so pleasant. Mail (like Amazon boxes) gets delivered quickly and efficiently. If they can get a handle on being more attentive to the needs of their residents, I'd happy give them five stars!

Great place to have a loved one... great staff and great food!!!