Allegria at the Fountains

We are so happy with our choice and so are my parents. Whenever we go it is always clean, they are currently working on some updates to the facility. Every staff member is so wonderful and friendly. They are adding church back into the activities, they have been doing all that they can with everything that has been going on, but it is slowly getting back normal. I would highly recommend to others looking.

My 94 year old mother has been at Allegria for a year. When visitors were finally allowed in visit I could see the conditions and lack of staff personally. The skilled nursing section needs major updates to their rooms. One pet peeve is that most residents are using wheel chairs. They cannot reach the bathroom sink to rinse out their mouths because the sinks are too high. Also, the Director and the Head of Nursing do not answer emails regarding complaints regarding the care of residents. Also, some nurses and aides are not vaccinated and Covid is now in this facility again and is closed to visitors because a nurse tested positive for Covid. So here we go again on lockdown and lack of staff. Also, with lack of staff, I pressed the call bell for assistance and after an hour of waiting I went to the nurse and asked for help!!!!! I could go on but little space to write all my concerns.

It is a good place. The community has a wide variety of activities for the residents, and amenities. The staff are good to work with. The food is being delivered to the resident's rooms due to the dining room being renovated and the taste is good. There is one meal a day provide, and three meals in the cafeteria normally.

We thought we were doing the best thing for our parents when we sold their house and moved them into this place in 2019. However, little did we know that they SUCK at communication and almost everything else under the sun!! The reason for so many names, is because they keep getting bought out by different people! That says ALOT!! They are constantly screaming that they are understaffed, yet when you walk in now, all you see is glitz and glam!! Gee I wonder where all that money is coming from? Maybe hire more staff instead of more couches and throw pillows! Both of our parents, have died since being in this God forsaken place and it is absolutely due to the poor care and attention that was given to their health and well being. So much, that we needed to hire outside help for them!! And when they passed away, not one of these caretakers even bothered to reach out to us or pay their respects to our family! If you decide to put your loved one in this facility, you better think twice,

We chose Allegria at the time mainly because of the location. They do seem to be understaffed quite often and the care has not been the best because of that so they could use improvement there, but they are not shy to tell you that that is the reason. They said they are working on trying to get more in house employees. The administrative staff and head nurses are all helpful and really trying to make an effort to better things.

It is a beautiful community. Everyone here is great. The only thing I am concerned is that they have an open door policy, and I'm not used to that. Everyone is in the open dining room now. The staff is fabulous. The food is good. I like everyone here and what they have to offer.

We moved in during the pandemic. It met all the criteria my parents needed. My loved one needed additional care, and the community doesn't keep beds open. I would like to see the community keep beds open in case a resident needs the additional care. I have voiced this to the management team. The meals are okay and delivered to the residents' rooms. They are starting to allowing dining in the dining room today. My loved one feels alone there. A lot of things have changed due to new management, per other residents.

There’s two young aides that work second shift in Assistant Living 2 both names start with a E. My cousin talks about them a lot . Says they give her excellent care never give her attitude when she needs help .

I would tell them it was great, I even heard this before my loved one went it there. I now know it is just as great as everyone said. The food was good. The staff was great, and we had a good rapport with them. Even talking to them over the phone. During a window visit the nurse and aid were able to assist my loved one with the visit. The staff always called us to let us know about my loved one's needs, and they are very helpful and cooperative. There was one staff from housekeeping, that bought my loved one pizza. This staff member cried, when they found out my loved one was moving to another unit.

Independent Care: Almost immediately after moving in, the dining room did away with a really appetizing salad bar and stopped serving eggs at Sunday brunch. If you are sick and call for [name removed] it can take more than a day and several calls before you are finally seen. Assisted Living: Some of the care givers are less than pleasant, seem to have zero patience and/or wish to listen to the residents needs in this next phase of their life. Some are a little too rough in their handling and have left marks on more than one occasion. If you bring this to anyone's attention they always find a way to blame the resident.. Skilled Nursing: Some of the caregivers will leave you lying in your own urine while they go off and do other things. It's understandable that they have a lot on their plate but laying in your own urine for too long will cause burns and should have some sort of priority. The residents have to sometimes repeat their request over and over because caregivers move on and forget the minute they leave a room. Why aren't they walking around with a book and taking notes so that they can go down their list once they are back in the office. [Name removed] often lets a text/call go unanswered until you follow-up; he sometimes forgets to relay messages to his staff (again, where is his book to take notes?); will not stop in to see the resident after he told you on the phone he would. He is a busy man with multiple facilities and clearly barely keeping his head above water. The residents deserve a doctor to be available to them 24/7 in this last stage of their life more so than in IL and AL. With the hefty checks that we cut every month, you'd think our family member would be getting much better care. On the upside, there are some pretty amazing staff members that go above and beyond their call of duty. Many friendships have been made. The dining room is so pretty and gives you the feeling of dining out in a nice restaurant with linen napkins and daily menus. The cafe is not over priced and those ladies are so pleasant. Mail (like Amazon boxes) gets delivered quickly and efficiently. If they can get a handle on being more attentive to the needs of their residents, I'd happy give them five stars!

Great place to have a loved one... great staff and great food!!!

I have been blessed to be a caretaker to my parents in my home for over ten years now. Along with raising two girls. Mom has passed, Dad still with us, 93 now. I have experienced rehabs, hospice and respite care for my parents. Hands down, The Fountains is a local “best kept secret.” Convienent to Cherry Hill, Marlton, Medford and around. There is a habit to stay off the 70 corridor. I highly recommend to venture down 73 and give the Fountains a once over. Clean, Curteous and botique like in size of their skilled nursing/respite. My father looks forward to his trip there when we are out of town.

My Dad moved into The Fountains about a year ago, he is a very young and active 83 year old but was distraught after the loss of my Mom. It has been wonderful for him! He's made many friends and says that the staff is amazing!! It is so nice to know that he is not eating dinner alone each night. He also loves the entertainment and gets involved with showing new residents around and introducing them to friends.

My sister moved to the Fountains at Cedar Parke almost 2 months ago from an apartment that had become unsafe for her. She is getting older and needed the social interaction along with the safety that me and my family find so reassuring at the Fountains. She has a physical disability also and the staff has been such a positive influence on her. We can rest easy knowing she is getting such attention, maintaining her independence and is in a safe and clean environment. Thank you so much to everyone at the Fountains at Cedar Parke!

My Mom and Dad moved into the Fountains in 2010, unfortunately my Dad passed away 5 years ago. The love and support my Mom received by her extended "Family" is priceless! My Mom wasn't sure she wanted to stay, but after about a month she expressed to us that she was happy she did! There is always something going on, whether she is enjoying activities, on a trip, or involved in a good card game, she is hardly ever in her apartment! Mom always has interesting and funny stories to tell us when we call or visit. She also goes on and on about how good the food is and how sweet and wonderful all the wait staff are, I have to agree as I have had the pleasure of joining mom on numerous occasions for dinner. I am so pleased knowing how happy my Mom is and that she is safe and surrounded by so many caring and compassionate people! Would recommend The Fountains.

I am very pleased with the service and the attention of staff at The Fountains. I moved my mother in last year and since then, have seem great improvements to the facility and the programs. The activity schedule is more diverse and there are a lot of new additions to the monthly calendar, including trips. I am also impressed by the newly renovated Skilled Nursing kitchen and the new Assisted Living Wing. My mother is very happy to be there. She has not had any issues and when she does, the staff goes above and beyond to help fix any problems she may have. Great job staff at The Fountains!

My Gram resides at The Fountains and has been there for almost 5 years. She is 100 years old and still lives in Independent Living. It has been the most fun she has had in over 25 years, making friends, going to activities, and having peers to meet for dinner each night! The staff is attentive, caring, and responsive to all of her needs!!

I have no complaints about the tour I had taken at this community for my loved one . The property was very clean and they had a lot of great amenities available for all of the residents. I like how spacious the common areas as well as the dinning room was as well. They had a great menu as well as activity program available to all of the residents as well.

The rooms at this community needed some remodeling. Some parts of the outside of the building could also use some remodeling. The person that took us on tour was friendly and the community did seem clean. This community also seemed a little to remote for my loved one.

This is an older community and unfortunately it is not the place for me. They do show a movie every Saturday night. This community is not as active as I would like. The staff have been great and quick to respond when I need something. I am comfortable with my apartment. The community is starting to show signs of wear.