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24 Hour Home Care - Walnut Creek

1399 Ygnacio Valley Road Suite 35, Walnut Creek, CA 94598

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anonymous - Resident/client
5.0
Loved this agency

I had to use this agency after I got out of the hospital. They sent a nurse out and a PT therapist also a caregiver one evening. They were all friendly and helpful. They were always on time and sometimes earlier. The physical therapist really cared about my well being and he knew his profession very well. He was so patient when he was showing me how to do my exercises. He did not rushed me at all. The caregiver that stayed one night did make some breakfast for me. I would recommend this agency if you need assistance.... Read more

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About the agency

24 Hour HomeCare is an award-winning home care provider in Walnut Creek, California, serving our local communities since 2008. Our team goes above and beyond to help ensure you receive the highest level of customer service — with quality unmatched in the senior living industry. Our team strives to help you lead a fulfilling, active, and healthy way of life by providing premier, non-medical home care tailored to your needs.

Our caregivers are bonded, insured, and go through a rigorous training process before they are deployed to clients’ homes. We view clients as an extension of our own family, so you can trust that you’ll receive the compassionate care you deserve with us.

Services

Our caregivers provide an array of personal services that help make life simple, from companionship to assistance with daily living, medication reminders, respite care, and more. We’ll also take care of pesky chores, such as laundry, meal preparation, grocery shopping, and even transportation. We understand that certain needs don’t run on a schedule, and so we pride ourselves in having the fastest response time in the home care industry! Just let us know how we can help you lead the life you want with the care you...

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Senior Living Options Offered

Home Care
Home Care
Home care relies on trained aides to provide companionship and non-medical care for seniors living at home.
24 Hour Home Care - Walnut Creek is a community within 24Hr Homecare properties. See all 24Hr Homecare communities.

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Reviews for 24 Hour Home Care - Walnut Creek

4.4

(37 reviews)

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Cleanliness

4.6

Care services

4.6

Staff

4.0

Meals & dining

No data collected

Activities

4.6

Value for cost

4.5

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1-20 of 37 reviews
1.0
April 14, 2022
Anonymous - Loved one of resident/client
Verified Review
Would Not Recommend

I wouldn't recommend them. The staff where either late or didn't show. The office never called us when people didn't show up or when showing up late. We had to call and ask where this staff member was.. We ended up canceling services all together due to all of this back and forth.


3.0
March 23, 2021
anonymous - Loved one of resident/client
Verified Review
completely unsatisfied.

The caregivers they provided were not able to do some of the things I asked. They would send people over we didn't need them. I would not recommend the service to others.


3.0
June 22, 2019
anonymous - Toured community

Our initial interview was great. However, when we called to set up a one time per week day, we only had 1 person available. No choices.


5.0
January 4, 2018
anonymous - Resident/client
Verified Review
Loved this agency

I had to use this agency after I got out of the hospital. They sent a nurse out and a PT therapist also a caregiver one evening. They were all friendly and helpful. They were always on time and sometimes earlier. The physical therapist really cared about my well being and he knew his profession very well. He was so patient when he was showing me how to do my exercises. He did not rushed me at all. The caregiver that stayed one night did make some breakfast for me. I would recommend this agency if you need assistance.


3.0
December 4, 2017
anonymous - Loved one of resident/client
Verified Review
A few caregivers were good, a few were bad

I used this home care agency for my Dad. I had a couple of caregivers that I didn’t care for and I also had a couple of ladies that came by that I liked. I wouldn’t mind having them come back. We had 6 different people come out in about 2 weeks so it was hard to get a good system going. There was one woman that came by that didn’t follow the rules I set at all. I had a strict routine throughout the day as to when my Dad was able to have food and drinks because he was diabetic and she didn’t follow that. When it came to her testing his sugar level, she said she was diabetic and that she had done it all the time so I assumed she would know what she was doing. She didn’t have to do anything but remind him of the steps and she couldn’t even do that. When it was time to dial the pen to the correct number, she would double the number and wound up giving him double the dosage than what was needed. I told the agency that I didn’t care for her and they didn’t send her again.


4.0
March 10, 2017
anonymous
Verified Review
A good help!

My father only had the caregivers from 24-hour Homecare for about a week. During that week, he has about 3 or 4 different caregivers and he liked some more than others. We have since found alternative help and are no longer using their services, but I think they did a good job.


5.0
October 1, 2016
anonymous - Toured community
Great Care

Our care professional was great. She was always on time and was very caring. We have no complaints.


4.0
August 23, 2016
anonymous - Loved one of resident/client
Verified Review
Consistency Needs Improvement, But Good Home Care

It has been a lovely experience for my mother with this home care agency. The only thing I would say they need to improve on is the consistency of the care giver's they send. The current care giver we have is great. They are very helpful and kind to my mother. They help with her personal care and other things. The quality of people they sent out has been great, but they need to improve on their consistency. Overall it has worked out well and I would recommend it.


2.5
June 10, 2016
anonymous - Loved one of resident/client
Verified Review
Tried Them Out

I had a great interview with Collins and he had sent a few people to me. The first person didn't connect with my mom so we tried another person. The second person sent was also not liked by mom. They seemed to be unreliable because at times they were late. Overall my parents were uncomfortable with the people they were sending and the help didn't fall through well for us.


4.0
January 5, 2016
anonymous - Loved one of resident/client
Verified Review
They have been okay.

They have been okay. We haven't had any issues, so far. I haven't seen a bill yet though.


5.0
November 12, 2015
Amber Glover - Toured community
Verified Review
Review of 24 Hr Home Care - Walnut Creek, CA

24 Hr Home care is a valuable company. We use them all the time. Great customer service. They go above and beyond. Many changes have been made to better customer service and patient satisfaction. Excellent work.


5.0
November 12, 2015
anonymous - Toured community
Verified Review
Review of 24 Hr Home Care - Walnut Creek, CA

Very reliable and polite. Great attitudes and work ethic. I've seen them talk to potential customers and they are very nice.


5.0
November 12, 2015
anonymous - Toured community
Verified Review
Review of 24 Hr Home Care - Walnut Creek, CA

Love working with 24 hour Home Care! Very willing to assist our patients, efficiently and lovingly very reliable.


5.0
November 12, 2015
anonymous - Toured community
Verified Review
Review of 24 Hr Home Care - Walnut Creek, CA

Great care, caregivers, and service.


5.0
November 12, 2015
Aida Moredo - Toured community
Verified Review
Review of 24 Hr Home Care - Walnut Creek, CA

Excellent service. Staff are very professional


5.0
November 12, 2015
Brooke Nelson - Toured community
Verified Review
Review of 24 Hr Home Care - Walnut Creek, CA

24 hr Homecare is always responsible and provide excellent services to our mutual clients.


5.0
November 12, 2015
Janelle Wison - Toured community
Verified Review
Review of 24 Hr Home Care - Walnut Creek, CA

Very satisfied with the excellent services. Matt displays extraordinary professionalism. Definitely satisfied with Matt's services; very friendly.


5.0
November 12, 2015
anonymous - Toured community
Verified Review
Review of 24 Hr Home Care - Walnut Creek, CA

Have used these services for patients leaving rehab (SNF). Have had very good reviews from the family and patients. Wonderful working with a great group of people who care about our patients.


5.0
November 12, 2015
Cindy Corey - Toured community
Verified Review
Review of 24 Hr Home Care - Walnut Creek, CA

A wonderful home care agency that truly cares and goes the extra mile to see that their clients are taken care of.


5.0
November 12, 2015
Cam Jones - Toured community
Verified Review
Review of 24 Hr Home Care - Walnut Creek, CA

Reliable, professional, dedicated, hard working, and caring type company. Makes my top three list when it comes to referring homecare to patients and families. Most important is that I trust they will do a great job. Matt us our primary contact person and makes himself available when homecare needs arise. Responsible and accomodating. Love working with them!

Frequently Asked Questions about 24 Hour Home Care - Walnut Creek

24 Hour Home Care - Walnut Creek has received an average review rating of 4.4 based on 37 reviews. See all reviews.

Call (925) 322-8627 to reach a resident at 24 Hour Home Care - Walnut Creek.

To reach a resident at 24 Hour Home Care - Walnut Creek call: (925) 322-8627



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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.