Westfield Center

This facility has had a change in leadership and from this change, there has only been positivity! The staff has been excellent with customer service, the facility is clean, and the care is amazing!

Therapy staff are excellent (PT, OT, Pulmonology, etc). Nurses and aides do not attend to patients when they should. Waiting time can be upwards of two hours. Often ignoring call lights. Some staff display a nasty attitude. Facility needs more staff. We assume owners are too preoccupied with profits to spend more money on staff. Food service provides food to which patients are specifically allergic. Food service often does not comply with requested food from the weekly check off list that patients are asked to complete. Social workers are condescending to patients and family members. Any good facility should be doing stakeholder/patient satisfaction surveys and learn from the information and make modifications accordingly. Genesis at Westfield does not do this. There is no way to give feedback or lodge complaints.

It is by far the worse or the worse. [Removed], stinks. Staff are rude. You won't get a hello or smile unless you say it first. The professional training is non-existent. The nurses are lpn's and the aides are mean.and rough...i have seen people left the whole day in the hallway. I hear them yell and make fun of the sick people. The staff talk about family members they like when your not there, they don't want to be bothered. The patients are dirty [Removed]. Its so sad to go and visit your loved one. Please look elsewhere..its horrible

My mother has been a patient at Westfield for over two years. I gave a rating of "terrible" only because I could not go lower. On top of a myriad of other problems, many of the front-line staff (nurses and aides who deal directly with the patient on a daily basis) have accents so thick that I can't understand them. Add to this my mother's difficulty hearing in general, and the communication between her and these folks is almost non-existent. I have been on the phone with my mother when an aide/nurse walks in, I tell my mother to mention to this person some issue she is having, I hear her ask about it and I hear the staff person completely ignore her and walk out. I complain to the supervisor and am basically ignored. This place charges $12K/month for private payers. We of course cannot afford this so we had to spend all of her money down to get her to qualify for Medicaid. So we are very limited in options as far as places willing to accept my mother. We're working hard to get her out of what my mother refers to as a hell hole.

Horrid place; uncaring staff, dirty, poorly run. I could write pages on what I saw and how family was treated, instead let me just say that if you care about your loved ones don’t bring them here!

We are so very thankful for the compassionate care that was given to our Mom at Westfield Center. The staff was very professional,knowledgeable and empathetic. The Nursing and Rehab. staff were wonderful. Our Mom was treated with respect and kindness. We would definitely recommend Westfield Center to anyone who needs Rehab or Nursing care.