Vista Blue Mountain

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

It sounds great and looks great but we have had issues with theft. Her narcotic medications disappeared, jewelry, personal property, and three wheelchairs, too The food was not good but has improved a little bit with a new chef. They would run out of the food listed on the menu. The caregivers in the memory care were wonderful, but the caregivers in the assisted living are almost nonexistent. For example, the staff haven't taking her trash out, cleaned her apartment, or done her laundry this week, and it is an ongoing problem.

The private rooms seemed fine. However, the partner rooms had a door/hall setup that was unmanageable. Especially for someone with with a walker/chair. Very poor design flaw. I am surprised that it passed inspection.

Our mom has been in the place for about five months, and we have had problem after problem. From the manger to the staff, the food is bad and sometimes not enough. They don’t listen when you tell them you are a diabetic and can’t eat or drink certain foods. You don’t get your monies worth here, but when you don’t have a big budget then you have little choice. They charge way too much. They need to screen there workers better, because some of them don’t treat people like human beings. Don’t get me wrong it’s not the hold stuff just a few. Please do your homework.

This is one of two Brookdale’s in the area. I prefer this one and I actually placed my friend here. It’s a smaller facility and they have a courtyard in the middle of the building that is secure. I feel like my friend has a safe place in the courtyard and to me, that’s comforting to know. The manager, Tammy, helped me a great deal by sending me a lot of information even if I didn’t move my friend in here. I would recommend this facility to people who need a little more help.

VERY BAD CARE, Nice manager, I had talked to her about some serious issues 2 times prior to me finding my elderly father with no pants on (pull-up) in front of his airconditioner, freezing cold with purple lips! Unresponsive..I pushed his emergency button and told them to call 911!!,, The staff hurried to put pajama bottoms on before paramedics arrived, they told me dehydrated and very low heart rate, I told fireman how i found him and so glad tbey were fast! The paramedics asked the staff if he had anything to drink or eat today? staff said NO! They took my Dad to hospital , We did NOT bring him back to Brookdale Grand Terrace.

Brookdale in Grand Terrace Ca. Not a good place for care. Do NOT recommend this place. Expected my Father in law to be in good hands. He was not! My wife always worried and checked on him often. Save your family member from heartache and keep them away from Brookdale Grand Terrace, Ca. Thank you, [name removed]

I like it here I have a nice spacious studio apartment. The people her are all so pleasant and helpful. They know everybody by name. The food is good most of the time and we eat 3x a day. They clean and do my laundry every Saturday. I will go out and go shopping sometimes. I would recommend this community.

I toured here for my loved one, and I thought that the place was hideous. My loved one would have had to have a roommate, and the rooms were already small. The doors were off the closets, and the place seemed dark and institutional. The staff was very nice, they really were wonderful people, but the faculty itself just was not a good fit for us.

I toured here and I did not like them at all. It did not look clean. They showed me the room that my loved one would be staying in, it was a shared room, and the part that she was going to be in hadn’t been cleaned. Even if it was sitting empty, housekeeping should still be making sure there weren’t any live bugs (which there were) in the room (in this case, it was the bathroom). It looked very shabby. The rest of the facility didn’t look clean, either. The staff was able to answer my questions for the most part. The food was very important for my loved one because she’s vegetarian and wasn’t eating properly so I wanted to make sure they’d be able to provide food that was appetizing for her. They couldn’t guarantee me that they would be able to provide vegetarian meals for her.

BROOKDALE IN GRAND TERRACE was the worst place we could have put our elderly father. On fathers day 2017 I found my Dad in his room, no pants on! in front of air , lips purple ,unresponsive, Called 911, The paramedics said dehydrated ,heart rate super low, They took him to hospital stat!!, I had complained 2 times to manager PRIOR to fathers day! told her about his care (lack of), the smell and his rash, also cuts on his arm from them bumping him into wall with wheel chair (not on purpose ) ?his big toe nail hanging off! from what she said he fell on! ?? THANK GOD WE FOUND GOLDEN YEARS IN HIGHLAND ! They are wonderful! We are blessed that our father finally taken great care of.. Veteran of Korean war and awesome Dad!!