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Touching Hearts at Home of Brookfield, WI

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21430 W Greenfield Ave Suite #1, New Berlin, WI 53146

29 reviews
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For services offered:
(866) 374-4058
Touching Hearts at Home of Brookfield, WI
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Touching Hearts at Home of Brookfield, WI
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Anonymous
-
Family/friend
5.0
Extremely friendly and professional staff
My father does not need much care it is mostly companionship at this time. Meals prepared are good just not as good as his late wife's (but my mom was the best and spoiled [name removed]). [name removed] has complained that its not worth the cost, but his children feel differently

About the facility
Touching Hearts at Home of Brookfield, WI

Touching Hearts at Home in the Brookfield, Wisconsin area has a mission is to help seniors and people with disabilities preserve their quality of life and remain independent in their own homes, wherever that may be. We can help you maintain your lifestyle even if you need a companion or a helping hand to support you throughout the day. Through our Care Profiler — an online personality and work style questionnaire that was developed exclusively for hiring caregiver staff — followed by evaluating applications and references as well as an in-person interview and criminal background check, we find the most capable and compatible caregivers for you. All of our caregivers are state licensed.

We offer non-medical personal services, such as assistance with daily activities, transportation, errand assistance, companionship, respite care, meal preparation, and light housekeeping. Our services are available 24/7 as much or as little as you need, with the goals to help enrich the lives of all clients. From spending a few hours together playing chess to arranging important appointments and reminders, our caregivers roll with the punches and instill confidence in our clients.

We are a family owned and operated company with over 20 years of experience in the...

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Senior living options offered

Home Care

Pricing
for Touching Hearts at Home of Brookfield, WI

Total monthly costs depend on type of care provided and number of hours per month.
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Touching Hearts at Home of Brookfield, WI
Touching Hearts at Home of Brookfield, WI

21430 W Greenfield Ave Suite #1, New Berlin, WI 53146

Home Instead - Milwaukee, WI undefined
Home Instead - Milwaukee, WI

353 N 121st St, Milwaukee, WI 53226

Comfort Keepers undefined
Comfort Keepers

8505 W Forest Home Avenue, Greenfield, WI 53228

Talem Home Care - Milwaukee undefined
Talem Home Care - Milwaukee

10335 W Oklahoma Ave Ste 204, Milwaukee, WI 53227

29 reviews
1 review
No reviews
No reviews

Bathing/dressing

Yes

Bathing/dressing

Yes

Bathing/dressing

No

Bathing/dressing

No

Household chores

Yes

Household chores

Yes

Household chores

No

Household chores

No

Mobility monitoring or transfers

Yes

Mobility monitoring or transfers

Yes

Mobility monitoring or transfers

No

Mobility monitoring or transfers

No

Care types offered

1

Home Care

Care types offered

1

Home Care

Care types offered

1

Home Care

Care types offered

1

Home Care

Brochure not available
Brochure not available

Services
at Touching Hearts at Home of Brookfield, WI

Home Care

Languages spoken

  • Spanish

Services Offered

  • Bathing/Dressing
  • Doctor Visits
  • Errands/Shopping
  • Help with Eating
  • Housekeeping
  • Incontinence Care
  • Laundry
  • Light Exercise
  • Meal Preparation
  • Medication Reminders
  • Mobility Assistance
  • Oral Hygiene
  • Respite Care
  • Socialization/Emotional Support
  • Toileting
  • Transfer Assistance
  • Transportation

Reviews

for Touching Hearts at Home of Brookfield, WI

Overall Rating
4.3
Cleanliness
4.3
Friendliness
4.3
Care Services
4.2
Staff
5.0
Meals & Dining
5.0
Activities
4.1
Value for Cost
4.3
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 29 reviews
Anonymous - Family/friend
Home Care
November 15, 2023
5.0
Verified Review
Extremely friendly and professional staff
My father does not need much care it is mostly companionship at this time. Meals prepared are good just not as good as his late wife's (but my mom was the best and spoiled [name removed]). [name removed] has complained that its not worth the cost, but his children feel differently
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Touching Hearts at Home of Brookfield, WI
November 15, 2023
Thank you for sharing your thoughts! If there is anything we can do to better regarding the meals (or anything else), please contact us:)
anonymous - Family/friend
Home Care
March 22, 2022
5.0
Verified Review
Touching Hearts at Home made staying at home possible for my loved one.
They absolutely provide a personal touch. So when they say "Touching Hearts," that's truly what they mean. They gave consistent and constant follow-up with our family to make sure everything was okay. We had three different caregivers for three different stages of Mom's needs, all of which were great. Whenever we had to have a substitute, those were all wonderful as well. They all treated my loved one as if she were their mom they were looking after.
Friendliness
5
Care Services
5
Staff
5
Value for Cost
5
Response from Touching Hearts at Home of Brookfield, WI
March 22, 2022
Thank you so much for your kind words about the care we had provided to your loved one:)
Hollis Herrell - Toured community
Home Care
March 14, 2019
5.0
Great
I' m completely satisfied. Thanx to all involved especially [Name removed] my "domestic engineer."
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Hollis Herrell - Toured community
Home Care
February 8, 2019
5.0
My domestic engineer is doing a fantastic job!!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Touching Hearts at Home of Brookfield, WI
February 25, 2019
This is great! We love the [removed] Thank you so much!
Lori - Toured community
Home Care
November 25, 2018
4.5
Verified Review
All around great care
I was impressed with the quick response to my request and even more so how quickly we received caregivers. The caregivers were knowledgeable, hard-working and they were delightful company too. We always had care! All these elements were important to us and why they have an excellent rating.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
Response from Touching Hearts at Home of Brookfield, WI
November 26, 2018
Thank you so much for the comments! We are glad to hear all went [removed]
anonymous - Toured community
Home Care
December 21, 2017
5.0
The two home care givers are doing a wonderful job. We couldn't be happier!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Touching Hearts at Home of Brookfield, WI
December 27, 2017
Thank you for the great feedback! We are always happy to hear that your caregivers have been a good match!
anonymous - Family/friend
Home Care
September 19, 2017
5.0
Verified Review
A great service
We are very pleased with the caregiver that comes out to the house. They are on time and work well with my loved one. They are currently coming in for companionship. This service does offer other services such as light housekeeping and caring for personnel needs. They came out to the house with a caregiver to set up the service and explain everything up front. This is the best service so far and I would recommend it.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Touching Hearts at Home of Brookfield, WI
September 26, 2017
We all appreciate the positive feedback! It means so much to our caregivers and office staff. If there is anything else we can do, please feel free to reach out.
anonymous - Toured community
Home Care
August 1, 2017
3.5
Verified Review
Not ready to commit
We did a phone interview with Touching Hearts at Home and they were actually our first choice. The only reason we did not go with them was due to the long term commitment contract. We knew it had to be on a trial basis because mom did not want any help to begin with.
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5
Response from Touching Hearts at Home of Brookfield, WI
August 3, 2017
Thank you for the honest feedback! Perhaps we misspoke but Touching Hearts does not have any long term contracts. Our clients are never held to any time frame. I apologize about the misunderstanding! If we can still be of assistance, let me know!
anonymous - Family/friend
Home Care
May 24, 2017
5.0
Verified Review
Mom's Care at home
The care from this service was excellent. The staff was able to help me as soon as I needed. The caretaker is nice and friendly. We like that they are on time and willing to help in many ways. We are happy with knowing that they help out with cooking and housekeeping. I would highly recommend the service and the nice caretakers for the help with our needs for assistance in the home.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Touching Hearts at Home of Brookfield, WI
May 30, 2017
Thank you for the comments!
anonymous
Home Care
March 22, 2017
4.0
Verified Review
Good experience so far!
The experience with Touching Hearts has been positive. The caregivers are attentive and reliable. I have already recommended them!
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Response from Touching Hearts at Home of Brookfield, WI
March 27, 2017
So good to hear! Thank you for the recommendation!
anonymous - Resident/client
Home Care
February 16, 2017
5.0
Verified Review
Pleased with This Home Care Agency
I'am very satisfied with the services I've received from this home care agency. They are caring for me, my needs very well, and I'am feeling a bit spoiled. My caregiver is great. She helps with cooking, cleaning, and personal care. She shows up on time. and is very polite, respectful. Everything is working out very well, and this a home care agency I would recommend.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Touching Hearts at Home of Brookfield, WI
February 23, 2017
That is so good to hear! Thank you for the comments.
anonymous
Home Care
January 11, 2017
2.0
Verified Review
Not what I expected...
The caregiver from the Touching Hearts was not what I expected. They were clueless that they would have to take my parents to appointments, grocery store, or anything else close by. They don't have their priorities straight. I loved the lady in charge but there was poor communication.
Cleanliness
2
Friendliness
2
Value for Cost
2
Care Services
2
Activities
2
Response from Touching Hearts at Home of Brookfield, WI
February 23, 2017
I apologize about your experience. If there is anything we can do to make it right, please let me know! This comes as a bit of a surprise to me. Our staff normally is very well informed and prepared for the basics you mentioned. Please feel free to contact me personally if I can help. Brandon Briesath - Owner
anonymous
Home Care
December 12, 2016
5.0
Verified Review
The caregiver is great!
We have had a good experience with Touching Hearts, they send a steady caregiver to our home. The caregiver is very nice and accommodating, she comes once a week and takes my husband out to run errands and the grocery store. It has been a very big help.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Touching Hearts at Home of Brookfield, WI
December 22, 2016
We are glad to hear all is well! Thank you for your comments.
anonymous - Family/friend
Home Care
December 5, 2016
4.0
Verified Review
Good Experience with This Home Care Agency
We had a good experience with this home care agency. Everything went well, and I was pleased with the services they provided my father with. The care giver was thoughtful and helpful. It was a pleasant experience, and this is a good home care agency.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Response from Touching Hearts at Home of Brookfield, WI
December 15, 2016
Thank you for your feedback! All of us here appreciate the comments.
Jill H - Toured community
Home Care
October 8, 2016
4.5
Verified Review
24/7 Care for Mom
We have 24/7 care for my Mom with Touching Hearts at Home. We have 1 person that stays for many days at a time and then they will leave for 3 or 5 days at a time. They have a replacement come in and it works well. It's nice to know what she is safe.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
Response from Touching Hearts at Home of Brookfield, WI
October 10, 2016
Thank you Jill! We appreciate the feedback and thoughts!
anonymous - Family/friend
Home Care
October 6, 2016
4.5
Verified Review
So far we have been pretty happy with them.
So far we have been pretty happy with them. We haven't had any concerns with people not showing up or being late. They have been helpful and reliable, and we haven't had any major complaints.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
Response from Touching Hearts at Home of Brookfield, WI
October 12, 2016
Thank you for the comments. If you ever do have any questions or concerns, please let us know so we can address them immediately!
anonymous
Home Care
September 29, 2016
4.0
Verified Review
Caring Caregivers!!
The caregiver that has been assisting my husband and i with care at home is doing a wonderful job. She helps me clean and maintain the house nicely organized. If there is anything else that needs to be done like preparing meals she helps us out a lot. I would recommend Touching Hearts at Home they have been a good company with helpful caregivers.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Response from Touching Hearts at Home of Brookfield, WI
October 4, 2016
Glad to hear the great feedback! Thank you for your comments.
anonymous
Home Care
September 12, 2016
5.0
Verified Review
I cannot believe how wonderful they are!
We have nothing but wonderful caregivers from Touching Hearts at Home. They are simply splendid and have been very helpful. They are very reliable and arrive as scheduled. They do a great job with communicating and addressing our concerns. We are very happy with Touching Hearts at Home!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Touching Hearts at Home of Brookfield, WI
September 19, 2016
Thank you so much for the wonderful feedback and compliments! It truly means alot to all of us here.
anonymous - Toured community
Home Care
July 18, 2016
5.0
Verified Review
Agency Assistance
I really enjoyed talking with the coordinator from this agency. I was happy with a plan of organization and care. I was going to use the services but my son came forward to help. In the future if I need assistance, I will call them. The communication was very good. I thank A Place For Mom for the information and it was helpful.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Touching Hearts at Home of Brookfield, WI
July 18, 2016
Thank you for the review! We are pleased you have things taken care of and we are here if anything changes in the future!
anonymous - Family/friend
Home Care
June 22, 2016
5.0
Verified Review
I would recommend this service!!
The service sent someone out to the house to make sure they knew what services my parents needed. They wanted to make sure they got the right fit for them. The caregiver is on time and is a great companion for my parents. They take them to the store or on walks as well as they also help with some lite housekeeping if needed. When I contact them I always talk to a person and they are very responsive.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Touching Hearts at Home of Brookfield, WI
June 30, 2016
Thank you for the excellent feedback, it means a lot!
Viewing 1-20 out of 29 reviews

Frequently Asked Questions
about Touching Hearts at Home of Brookfield, WI

A Place for Mom has scored Touching Hearts at Home of Brookfield, WI 8.5 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

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Call (262) 787-1803 to reach a resident at Touching Hearts at Home of Brookfield, WI.

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