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Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.

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Touching Hearts at Home - Brookfield

21430 W Greenfield Ste #1, New Berlin, WI 53146

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About the community Touching Hearts at Home - Brookfield

Touching Hearts at Home in the Brookfield, Wisconsin area has a mission is to help seniors and people with disabilities preserve their quality of life and remain independent in their own homes, wherever that may be. We can help you maintain your lifestyle even if you need a companion or a helping hand to support you throughout the day. Through our Care Profiler — an online personality and work style questionnaire that was developed exclusively for hiring caregiver staff — followed by evaluating applications and references as well as an in-person interview and criminal background check, we find the most capable and compatible caregivers for you. All of our caregivers are state licensed.

We offer non-medical personal services, such as assistance with daily activities, transportation, errand assistance, companionship, respite care, meal preparation, and light housekeeping. Our services are available 24/7 as much or as little as you need, with the goals to help enrich the lives of all clients. From spending a few hours together playing chess to arranging important appointments and reminders, our caregivers roll with the punches and instill confidence in our clients.

We are a family owned and operated company with over 20 years of experience in the...

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Senior Living Options Offered

Home Care
Home Care
Home care relies on trained aides to provide companionship and non-medical care for seniors living at home.
Touching Hearts at Home - Brookfield is a community within Touching Hearts at Home properties.

Pricing for Touching Hearts at Home - Brookfield

Total monthly costs depend on room type, select services, and the level of care needed.

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Amenities at Touching Hearts at Home - Brookfield

Community Amenities

Languages spoken

Spanish

Reviews for Touching Hearts at Home - Brookfield

4.2

(27 reviews)

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Cleanliness

4.2

Care services

4.1

Staff

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Meals & dining

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Activities

4.1

Value for cost

4.2

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1-20 of 27 reviews
5.0
March 14, 2019
Hollis Herrell - Toured community
Great

I' m completely satisfied. Thanx to all involved especially [Name removed] my "domestic engineer."


5.0
February 8, 2019
Hollis Herrell - Toured community

My domestic engineer is doing a fantastic job!!

Response from Touching Hearts at Home - Brookfield

February 25, 2019

This is great! We love the [removed] Thank you so much!


4.5
November 25, 2018
Lori - Toured community
Verified Review
All around great care

I was impressed with the quick response to my request and even more so how quickly we received caregivers. The caregivers were knowledgeable, hard-working and they were delightful company too. We always had care! All these elements were important to us and why they have an excellent rating.

Response from Touching Hearts at Home - Brookfield

November 26, 2018

Thank you so much for the comments! We are glad to hear all went [removed]


5.0
December 21, 2017
anonymous - Toured community

The two home care givers are doing a wonderful job. We couldn't be happier!

Response from Touching Hearts at Home - Brookfield

December 27, 2017

Thank you for the great feedback! We are always happy to hear that your caregivers have been a good match!


5.0
September 19, 2017
anonymous - Loved one of resident/client
Verified Review
A great service

We are very pleased with the caregiver that comes out to the house. They are on time and work well with my loved one. They are currently coming in for companionship. This service does offer other services such as light housekeeping and caring for personnel needs. They came out to the house with a caregiver to set up the service and explain everything up front. This is the best service so far and I would recommend it.

Response from Touching Hearts at Home - Brookfield

September 26, 2017

We all appreciate the positive feedback! It means so much to our caregivers and office staff. If there is anything else we can do, please feel free to reach out.


3.5
August 1, 2017
anonymous - Toured community
Verified Review
Not ready to commit

We did a phone interview with Touching Hearts at Home and they were actually our first choice. The only reason we did not go with them was due to the long term commitment contract. We knew it had to be on a trial basis because mom did not want any help to begin with.

Response from Touching Hearts at Home - Brookfield

August 3, 2017

Thank you for the honest feedback! Perhaps we misspoke but Touching Hearts does not have any long term contracts. Our clients are never held to any time frame. I apologize about the misunderstanding! If we can still be of assistance, let me know!


5.0
May 24, 2017
anonymous - Loved one of resident/client
Verified Review
Mom's Care at home

The care from this service was excellent. The staff was able to help me as soon as I needed. The caretaker is nice and friendly. We like that they are on time and willing to help in many ways. We are happy with knowing that they help out with cooking and housekeeping. I would highly recommend the service and the nice caretakers for the help with our needs for assistance in the home.

Response from Touching Hearts at Home - Brookfield

May 30, 2017

Thank you for the comments!


4.0
March 22, 2017
anonymous
Verified Review
Good experience so far!

The experience with Touching Hearts has been positive. The caregivers are attentive and reliable. I have already recommended them!

Response from Touching Hearts at Home - Brookfield

March 27, 2017

So good to hear! Thank you for the recommendation!


5.0
February 16, 2017
anonymous - Resident/client
Verified Review
Pleased with This Home Care Agency

I'am very satisfied with the services I've received from this home care agency. They are caring for me, my needs very well, and I'am feeling a bit spoiled. My caregiver is great. She helps with cooking, cleaning, and personal care. She shows up on time. and is very polite, respectful. Everything is working out very well, and this a home care agency I would recommend.

Response from Touching Hearts at Home - Brookfield

February 23, 2017

That is so good to hear! Thank you for the comments.


2.0
January 11, 2017
anonymous
Verified Review
Not what I expected...

The caregiver from the Touching Hearts was not what I expected. They were clueless that they would have to take my parents to appointments, grocery store, or anything else close by. They don't have their priorities straight. I loved the lady in charge but there was poor communication.

Response from Touching Hearts at Home - Brookfield

February 23, 2017

I apologize about your experience. If there is anything we can do to make it right, please let me know! This comes as a bit of a surprise to me. Our staff normally is very well informed and prepared for the basics you mentioned. Please feel free to contact me personally if I can help. Brandon Briesath - Owner


5.0
December 12, 2016
anonymous
Verified Review
The caregiver is great!

We have had a good experience with Touching Hearts, they send a steady caregiver to our home. The caregiver is very nice and accommodating, she comes once a week and takes my husband out to run errands and the grocery store. It has been a very big help.

Response from Touching Hearts at Home - Brookfield

December 22, 2016

We are glad to hear all is well! Thank you for your comments.


4.0
December 5, 2016
anonymous - Loved one of resident/client
Verified Review
Good Experience with This Home Care Agency

We had a good experience with this home care agency. Everything went well, and I was pleased with the services they provided my father with. The care giver was thoughtful and helpful. It was a pleasant experience, and this is a good home care agency.

Response from Touching Hearts at Home - Brookfield

December 15, 2016

Thank you for your feedback! All of us here appreciate the comments.


4.5
October 8, 2016
Jill H - Toured community
Verified Review
24/7 Care for Mom

We have 24/7 care for my Mom with Touching Hearts at Home. We have 1 person that stays for many days at a time and then they will leave for 3 or 5 days at a time. They have a replacement come in and it works well. It's nice to know what she is safe.

Response from Touching Hearts at Home - Brookfield

October 10, 2016

Thank you Jill! We appreciate the feedback and thoughts!


4.5
October 6, 2016
anonymous - Loved one of resident/client
Verified Review
So far we have been pretty happy with them.

So far we have been pretty happy with them. We haven't had any concerns with people not showing up or being late. They have been helpful and reliable, and we haven't had any major complaints.

Response from Touching Hearts at Home - Brookfield

October 12, 2016

Thank you for the comments. If you ever do have any questions or concerns, please let us know so we can address them immediately!


4.0
September 29, 2016
anonymous
Verified Review
Caring Caregivers!!

The caregiver that has been assisting my husband and i with care at home is doing a wonderful job. She helps me clean and maintain the house nicely organized. If there is anything else that needs to be done like preparing meals she helps us out a lot. I would recommend Touching Hearts at Home they have been a good company with helpful caregivers.

Response from Touching Hearts at Home - Brookfield

October 4, 2016

Glad to hear the great feedback! Thank you for your comments.


5.0
September 12, 2016
anonymous
Verified Review
I cannot believe how wonderful they are!

We have nothing but wonderful caregivers from Touching Hearts at Home. They are simply splendid and have been very helpful. They are very reliable and arrive as scheduled. They do a great job with communicating and addressing our concerns. We are very happy with Touching Hearts at Home!

Response from Touching Hearts at Home - Brookfield

September 19, 2016

Thank you so much for the wonderful feedback and compliments! It truly means alot to all of us here.


5.0
July 18, 2016
anonymous - Toured community
Verified Review
Agency Assistance

I really enjoyed talking with the coordinator from this agency. I was happy with a plan of organization and care. I was going to use the services but my son came forward to help. In the future if I need assistance, I will call them. The communication was very good. I thank A Place For Mom for the information and it was helpful.

Response from Touching Hearts at Home - Brookfield

July 18, 2016

Thank you for the review! We are pleased you have things taken care of and we are here if anything changes in the future!


5.0
June 22, 2016
anonymous - Loved one of resident/client
Verified Review
I would recommend this service!!

The service sent someone out to the house to make sure they knew what services my parents needed. They wanted to make sure they got the right fit for them. The caregiver is on time and is a great companion for my parents. They take them to the store or on walks as well as they also help with some lite housekeeping if needed. When I contact them I always talk to a person and they are very responsive.

Response from Touching Hearts at Home - Brookfield

June 30, 2016

Thank you for the excellent feedback, it means a lot!


5.0
May 14, 2016
Jeanne Meeder - Toured community
Caring pairing

Touching Hearts at Home assessed my needs and paired me with a helper for who takes me on errands and assists with chores such as cleaning and hauling trash. They listened closely to my preferences and have done a great job finding someone with whom I am very comfortable.

Response from Touching Hearts at Home - Brookfield

May 16, 2016

Thank you for the wonderful feedback!


0.5
January 18, 2016
Disgruntled Customer - Toured community
Beware

My mother had three different caregivers over a period of about 10 days. The first person (6 h/day) was brand new, excellent in every way and would come highly recommended. The second caregiver (6 h/day on the weekend) also brand new was acceptable (however six months pregnant). The last caregiver who was hired for 24/7 care was terrible, kept extremely poor records of her work, could not clearly understand English, and prepared only soup and a sandwich for my mother the first two days. The third day my mother received only a bottle of Boost. After calling a friend to check on her, my mother was taken to the hospital by ambulance. The caregiver did not know what to do and said that she was scared - not the mark of a professional. The agency pays minimum wage with the only apparent requirements being that you are breathing and that your criminal background check is clean. Finding a good caregiver is like shooting craps. Beware.

Response from Touching Hearts at Home - Brookfield

January 19, 2016

We appreciate the valuable feedback. There are of course two sides to every story. Choosing to contradict the Rehab centers social worker, nurse, and our recommendations, made the situation quite difficult before we even began services. As a company that prides ourselves on our reputation, we will learn from this and of course use it to improve upon the care we offer to our local seniors. I can assure you, if given a fair opportunity, things would have turned out much better. Thank you so much, we enjoyed working with your Mother!


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Touching Hearts at Home - Brookfield has received an average review rating of 4.2 based on 27 reviews. See all reviews.


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