The Watermark at Logan Square East

They have excellent trips at the watermark. They try to please everybody with lunch trips to dinner trips as well as shopping trips. The only downfall is sometimes the van is broken or the van driver calls out sick. When this happens, they simply cancel the trips. If the trip is to a show where people have tickets, they will provide a Lyft but other than that they just cancel the trips. This is not good. They need to provide Lyfts. People who live there are paying for the service. It’s just not right.

It's great, it's a very convenient location for us. The staff are great, they're very friendly and welcoming. Overall it's a really good experience.

I would highly recommend this community. I think that they do a very good job. In my case it was a very difficult situation and now my loved one is getting better and it has been great for me.

This facility is BEAUTIFUL. Everyone we spoke with was very friendly. If the cost would not have been so high, this would have been our first choice.

good

It is a wonderful community for people that are looking to have their independence. They have great food. They need to be more aggressive with their cleaning, and updating the furniture in the common areas. The room is adequate for my love one.

I would probably tell my friends to keep looking for other communities. The food is alright for my loved one. The room is fine. The furniture we had to furnish ourselves for my loved one's room.

THE WATERMARK IS A SAFE HAVEN DUING THESE AWFUL TIMES.OUR BLDG.IS GUARDED AT OUR FRONT DESK.NO ONE GOES IN WITHOUT TEMPS BEING TAKEN /HAND WASHED ASAP.MASKS GLOVES. DURING REGULAR TIMES WE LOVE IT HERE.THE FOOD IS TO GOOD.OUR ACTIVITIES ARE PLENTIFUL.WE TAKE TRIPS.WE HAVE 2 BUSES TO ESCORT US PLACES.OUR LOCATION IS GREAT.WECAN WALK TO MKTS,MUSEUMES,PARKS.LIBARIES. CONCERTS ECT YES ITS THE PLACE TO BE..THAT;S WHY I TAKE PRIDE IN BEING PESIDENT OF THE RES.COUNCIL COME VISIT.ID LIKE TO MEET YOU [name removed]

everyone in this facility was wonderful your staff should be rated excellent . From the nurses, therapist ,cleaning services, social services and dietary they were perfect . My mother was cared for as well as we ourselves would have cared for her or better. It was a pleasure Thank you so much

Very clean, Extremely friendly people, Best value for today, Activities more than anyone can do in a day. The help is the top of the top. There is entertainment almost every night and some thing is always going on, you make the choice of the many things available that you would like to do from approximately 8AM to 10 Pm. The large screen TV. Is available all day and night. We go on many trips to dine, theater, movies restaurants clothing shopping, N Y C, Atlantic City, etc. The food is fantastic, we have a restaurant that is amazing and open every Friday Night. Gourmet food. I am living at The Water Mark 9 years. What makes this a wonderful place to be is that were are Center City Philadelphia, and we have a fabulous administrator. She makes this a wonderful home to live in for all. The people here are warm and wonderful and graci0ous.

I would suggest anyone going there with a loved one to be prepared to be a 24 hour protector, supervisor & guardian for your loved one. Do not leave them alone or unsupervised. Please know that calls bells are rarely answered by anyone, aids, nurses, if they are which is rare, it takes over 15 minutes or more. At that point the patient can fall, soil or wet their clothing, bad things happen and happened. The staff are extremely unkind and often times out right mean to family members and patients. When we informed the nursing supervisor and nursing director we were told they never heard that before, obviously covering up for one another. We hesitated to leave our loved one each evening and for good reasons as bad things happened. My loved one ended up in the hospital several times as a result of staying there due to fall and/or neglect. Whenever the family tried to call the nursing station there was no answer. When I brought my concerns to the supervisor of nursing and the director of nursing i was attacked verbally and was frowned upon. it seemed as if they were not willing to improve the situation. I wouldn’t allow my dogs to stay there. Do not let the beautiful surroundings fool you as it is a death trap for the sick and Innocent. Be warned!

I love the place. My daughter found it for me when I was in a local hospital after a fall. I first lived in the assisted living part of the building but after 4 years there I was able to move to the independent living. I understand that normally most people go from independent to assisted and I assume that will happen to me too. Not in a while, I hope!

My father spent 5 weeks at Watermark Rehab/Skilled Nursing after suffering a stroke. Here is my honest assessment: 1. Do NOT trust the information provided at admission about insurance coverage. Their Admission Coordinator told us repeatedly that my father’s stay would be covered for as long as our Medigap insurer deemed necessary. She was wrong, and we received a hefty bill 2 months later. It’s terrible that an organization would mislead people during such a stressful time in order to profit financially. 2. They do not have enough CNAs. It is not humanly possible for the CNAs to care for the number of patients they are given, especially at mealtimes and bedtimes. Call bells are often not answered for 10-15min, especially at night and on weekend. 3. There is little supervision of the nursing staff. Many CNAs are kind and caring and provide good care (and we are very grateful for their hard work and dedication). Many are uncaring and unprofessional. My father was yelled at and berated for forgetting his walker. He was also once told by a CNA that he didn’t need help getting to and using the bathroom, when the physical therapists and physicians had ordered assistance. There are often groups of nurses chatting at the nurses’ station, with call bells unanswered. 4. Evening meds are often delivered 9pm and later. My father preferred an early bedtime. The people administering even meds would disrupt his sleep and disrupt his sleeping position. 5. The rooms are in poor condition. Do not trust the photos you see on-line. 6. The physical and occupational therapists are excellent, patient, and skilled. 7. The food is very good. The dining area on the floor is very nice and the therapists encourage socialization. But, communication between speech therapists and the kitchen is poor. If the diet is upgraded, the patient or family has to insist on the change. This happened to us twice.

I have now lived here for some 5 years, the first 4 in assisted living and the last year in independent living. That is not the normal pattern, most residents start in independent living and at some point have to go to assisted living. No doubt when that time comes I might return to assisted but I will do my best to avoid such a move, I wouldn't like to live in any other plae than the Watermark!

Really like this place that it's a CCR, turns out my parents are not ready to make the move yet. Convenient location for my brother and I to visit.

This community is very close to my home, within walking distance. I got the impression that this community was more "medical" than other communities I've seen in the past. The independent living section was very nice but the assisted living seemed more like a warehouse. I did not like that the assisted living residents had to travel two floors to the independent section for activities. The room they showed was very odd and not what we looking for.

The relationship with sales representative from the start was a positive experience for the most part. She was warm, friendly and took a personal interest in working with us. There were some snags in the rental of apartment, but because of their error in renting an apart that was already rented; The Watermark found another larger studio and gave it to us for the same cost. They recommended a moving company; [Removed] and Sons that Watermark has a relationship with. The movers were very professional and accommodating on both ends of the move. The apartment was freshly painted and the new rugs looked beautiful. We gave them a list of items that needed to be fixed/replaced or just needed attention. Mostly everything was taken care off. The craftsmanship of cabinets in bathroom and kitchen are not of the best quality. Cabinets are crooked, warped and don't close properly. There is not enough storage space, but it is a studio apartment. The apartment has a wonderful view over looking the city that my mom loves. There are plenty of activities; movies, lectures, trips, classes, games, a great bus service and good food. The doctor for this facility is well received by patients. He is personable, accessible and my mom feels very good about is care, so far. My mom is very happy, comfortable and at ease in her new home at The Watermark.

Well where do I start ... the 2nd floor for recovery is terrible . My mother is there now and there's mice in her room . . The aides that work there are rude and lazy. . Most times you find them standing around talking to each other and god forbid you ask for something, you'd think you were asking them to donate a kidney to you. No communication with family members . You tell them stuff, they don't listen at all . Good luck actually finding someone to talk too past 5 when most people get done work to ask questions cause theres never anyone around at that time. Don't let the facility upstairs fool you where all the well to do people live cause it's way different on the 2nd floor. The patients are neglected and quite frankly it's sad . Me and my family keep them on there toes cause we are always there but honestly find somewhere else to take your elderly loved ones with dementia cause they will not be cared for properly . I've already called the director of this place and they give real good lip service but quite frankly your staff is uneducated arrogant unprofessional people and I'm being polite right now too .

The move to The Watermark has been good so far for my mother. I cannot really think of anything bad to say, the place is kept clean and well maintained. The food provided is alright, not the best but not the worse. We are pretty happy with our choice to move mom to this community, it has been a good fit so far.

I really enjoyed my tour of this community. The staff was very friendly and welcoming. The place was very open and pleasant to walk through. The community offered a mixture of activities which I enjoyed. The reason we did not choose this community was simply because my loved one was not ready for this level of care yet.