It's great, it's a very convenient location for us. The staff are great, they're very friendly and welcoming. Overall it's a really good experience.... Read more
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
They have excellent trips at the watermark. They try to please everybody with lunch trips to dinner trips as well as shopping trips. The only downfall is sometimes the van is broken or the van driver calls out sick. When this happens, they simply cancel the trips. If the trip is to a show where people have tickets, they will provide a Lyft but other than that they just cancel the trips. This is not good. They need to provide Lyfts. People who live there are paying for the service. It’s just not right.
Response from The Watermark at Logan Square EastAugust 2, 2022
Thanks for sharing your positive review – we love what we do and I'm glad it shows. If it would be possible, give me a call so we can discuss the various transportation options available to our residents. We are focused on constant improvement and your insights would be very helpful. Steven Stefanelli Executive Director 267-921-0058
It's great, it's a very convenient location for us. The staff are great, they're very friendly and welcoming. Overall it's a really good experience.
Response from The Watermark at Logan Square EastAugust 1, 2022
Thank you for sharing your positive review! We are committed to resident and family member satisfaction and I'm so glad you are satisfied with the experience. Please stay in close contact and let us know what we can do to ensure your loved one continues to thrive. Steven Stefanelli Executive Director
I would highly recommend this community. I think that they do a very good job. In my case it was a very difficult situation and now my loved one is getting better and it has been great for me.
This facility is BEAUTIFUL. Everyone we spoke with was very friendly. If the cost would not have been so high, this would have been our first choice.
It is a wonderful community for people that are looking to have their independence. They have great food. They need to be more aggressive with their cleaning, and updating the furniture in the common areas. The room is adequate for my love one.
I would probably tell my friends to keep looking for other communities. The food is alright for my loved one. The room is fine. The furniture we had to furnish ourselves for my loved one's room.
Response from The Watermark at Logan Square EastOctober 5, 2020
We're sorry to hear you aren't completely satisfied! We'd love to connect with you one-on-one and hear how we can improve your experience and make our community one that you would recommend to all. Please do not hesitate to reach out to us at your earliest convenience.
THE WATERMARK IS A SAFE HAVEN DUING THESE AWFUL TIMES.OUR BLDG.IS GUARDED AT OUR FRONT DESK.NO ONE GOES IN WITHOUT TEMPS BEING TAKEN /HAND WASHED ASAP.MASKS GLOVES. DURING REGULAR TIMES WE LOVE IT HERE.THE FOOD IS TO GOOD.OUR ACTIVITIES ARE PLENTIFUL.WE TAKE TRIPS.WE HAVE 2 BUSES TO ESCORT US PLACES.OUR LOCATION IS GREAT.WECAN WALK TO MKTS,MUSEUMES,PARKS.LIBARIES. CONCERTS ECT YES ITS THE PLACE TO BE..THAT;S WHY I TAKE PRIDE IN BEING PESIDENT OF THE RES.COUNCIL COME VISIT.ID LIKE TO MEET YOU [name removed]
Response from The Watermark at Logan Square EastOctober 5, 2020
Thank you so much for sharing your positive and powerful feedback with us! We are humbled and honored to have you as part of our community.
everyone in this facility was wonderful your staff should be rated excellent . From the nurses, therapist ,cleaning services, social services and dietary they were perfect . My mother was cared for as well as we ourselves would have cared for her or better. It was a pleasure Thank you so much
Response from The Watermark at Logan Square EastAugust 1, 2019
Thank you for sharing. We are delighted to serve your mother and be a resource to her for anything she may need. Please stay in close contact and let us know if there is anything else we can do.
Very clean, Extremely friendly people, Best value for today, Activities more than anyone can do in a day. The help is the top of the top. There is entertainment almost every night and some thing is always going on, you make the choice of the many things available that you would like to do from approximately 8AM to 10 Pm. The large screen TV. Is available all day and night. We go on many trips to dine, theater, movies restaurants clothing shopping, N Y C, Atlantic City, etc. The food is fantastic, we have a restaurant that is amazing and open every Friday Night. Gourmet food. I am living at The Water Mark 9 years. What makes this a wonderful place to be is that were are Center City Philadelphia, and we have a fabulous administrator. She makes this a wonderful home to live in for all. The people here are warm and wonderful and graci0ous.
Response from The Watermark at Logan Square EastApril 11, 2019
Thank you for your feedback. We are thrilled to have you thriving with us at The Watermark. We are committed to 100% resident satisfaction and I am glad it shows. Sincerely, Jennifer Tapner, Executive Director Posted on behalf of Jennifer Tapner.
I would suggest anyone going there with a loved one to be prepared to be a 24 hour protector, supervisor & guardian for your loved one. Do not leave them alone or unsupervised. Please know that calls bells are rarely answered by anyone, aids, nurses, if they are which is rare, it takes over 15 minutes or more. At that point the patient can fall, soil or wet their clothing, bad things happen and happened. The staff are extremely unkind and often times out right mean to family members and patients. When we informed the nursing supervisor and nursing director we were told they never heard that before, obviously covering up for one another. We hesitated to leave our loved one each evening and for good reasons as bad things happened. My loved one ended up in the hospital several times as a result of staying there due to fall and/or neglect. Whenever the family tried to call the nursing station there was no answer. When I brought my concerns to the supervisor of nursing and the director of nursing i was attacked verbally and was frowned upon. it seemed as if they were not willing to improve the situation. I wouldn’t allow my dogs to stay there. Do not let the beautiful surroundings fool you as it is a death trap for the sick and Innocent. Be warned!
I love the place. My daughter found it for me when I was in a local hospital after a fall. I first lived in the assisted living part of the building but after 4 years there I was able to move to the independent living. I understand that normally most people go from independent to assisted and I assume that will happen to me too. Not in a while, I hope!
Response from The Watermark at Logan Square EastFebruary 25, 2019
Thank you for letting us know you are happy and satisfied; we greatly value your opinion. We are honored to serve you and love having you here in our community of friends. Sincerely, Jennifer Tapner, Executive Director Posted on behalf of Jennifer Tapner.
My father spent 5 weeks at Watermark Rehab/Skilled Nursing after suffering a stroke. Here is my honest assessment: 1. Do NOT trust the information provided at admission about insurance coverage. Their Admission Coordinator told us repeatedly that my father’s stay would be covered for as long as our Medigap insurer deemed necessary. She was wrong, and we received a hefty bill 2 months later. It’s terrible that an organization would mislead people during such a stressful time in order to profit financially. 2. They do not have enough CNAs. It is not humanly possible for the CNAs to care for the number of patients they are given, especially at mealtimes and bedtimes. Call bells are often not answered for 10-15min, especially at night and on weekend. 3. There is little supervision of the nursing staff. Many CNAs are kind and caring and provide good care (and we are very grateful for their hard work and dedication). Many are uncaring and unprofessional. My father was yelled at and berated for forgetting his walker. He was also once told by a CNA that he didn’t need help getting to and using the bathroom, when the physical therapists and physicians had ordered assistance. There are often groups of nurses chatting at the nurses’ station, with call bells unanswered. 4. Evening meds are often delivered 9pm and later. My father preferred an early bedtime. The people administering even meds would disrupt his sleep and disrupt his sleeping position. 5. The rooms are in poor condition. Do not trust the photos you see on-line. 6. The physical and occupational therapists are excellent, patient, and skilled. 7. The food is very good. The dining area on the floor is very nice and the therapists encourage socialization. But, communication between speech therapists and the kitchen is poor. If the diet is upgraded, the patient or family has to insist on the change. This happened to us twice.
Response from The Watermark at Logan Square EastJanuary 24, 2019
We are committed to creating a positive experience for our residents and families and I will share your feedback with our team. I’m glad to hear you were satisfied with our physical and occupational therapists during your father’s stay, and I would like to discuss and address your concerns right away. Please call me at [removed]. Sincerely, Jennifer Tapner, Executive Director Posted on behalf of Jennifer Tapner.
I have now lived here for some 5 years, the first 4 in assisted living and the last year in independent living. That is not the normal pattern, most residents start in independent living and at some point have to go to assisted living. No doubt when that time comes I might return to assisted but I will do my best to avoid such a move, I wouldn't like to live in any other plae than the Watermark!
Really like this place that it's a CCR, turns out my parents are not ready to make the move yet. Convenient location for my brother and I to visit.
Response from The Watermark at Logan Square EastAugust 30, 2017
Thanks for the high marks. I’m glad you had a positive experience when you visited and I hope we see you again soon. If you have questions along the way please feel free to give us a call. Thanks again, Sincerely, Jennifer Tapner, Executive Director Posted on behalf of Jennifer Tapner.
This community is very close to my home, within walking distance. I got the impression that this community was more "medical" than other communities I've seen in the past. The independent living section was very nice but the assisted living seemed more like a warehouse. I did not like that the assisted living residents had to travel two floors to the independent section for activities. The room they showed was very odd and not what we looking for.
Response from The Watermark at Logan Square EastMay 16, 2017
Thank you for your feedback and please allow me to clarify. We offer a robust calendar of programs in our assisted living neighborhood and a beautiful space for residents to enjoy the various activities. I’m sorry you had a negative impression and I would appreciate learning more about your experience. Please call my cell at [removed] any time or I’d be happy to meet you for lunch or coffee to discuss. Thank you again. Sincerely, Jennifer Tapner, Executive Director Posted on behalf of Jennifer Tapner.
The relationship with sales representative from the start was a positive experience for the most part. She was warm, friendly and took a personal interest in working with us. There were some snags in the rental of apartment, but because of their error in renting an apart that was already rented; The Watermark found another larger studio and gave it to us for the same cost. They recommended a moving company; [Removed] and Sons that Watermark has a relationship with. The movers were very professional and accommodating on both ends of the move. The apartment was freshly painted and the new rugs looked beautiful. We gave them a list of items that needed to be fixed/replaced or just needed attention. Mostly everything was taken care off. The craftsmanship of cabinets in bathroom and kitchen are not of the best quality. Cabinets are crooked, warped and don't close properly. There is not enough storage space, but it is a studio apartment. The apartment has a wonderful view over looking the city that my mom loves. There are plenty of activities; movies, lectures, trips, classes, games, a great bus service and good food. The doctor for this facility is well received by patients. He is personable, accessible and my mom feels very good about is care, so far. My mom is very happy, comfortable and at ease in her new home at The Watermark.
Response from The Watermark at Logan Square EastFebruary 2, 2017
Thank you for sharing your review. I’m glad your mom is enjoying her new lifestyle and that she is happy, comfortable and at ease in her new home at The Watermark. Please stay in close contact and let us know what we can do to ensure she continues to thrive. Sincerely, Jennifer Tapner, Executive Director Posted on behalf of Jennifer Tapner.
Well where do I start ... the 2nd floor for recovery is terrible . My mother is there now and there's mice in her room . . The aides that work there are rude and lazy. . Most times you find them standing around talking to each other and god forbid you ask for something, you'd think you were asking them to donate a kidney to you. No communication with family members . You tell them stuff, they don't listen at all . Good luck actually finding someone to talk too past 5 when most people get done work to ask questions cause theres never anyone around at that time. Don't let the facility upstairs fool you where all the well to do people live cause it's way different on the 2nd floor. The patients are neglected and quite frankly it's sad . Me and my family keep them on there toes cause we are always there but honestly find somewhere else to take your elderly loved ones with dementia cause they will not be cared for properly . I've already called the director of this place and they give real good lip service but quite frankly your staff is uneducated arrogant unprofessional people and I'm being polite right now too .
Response from The Watermark at Logan Square EastFebruary 2, 2017
I value your feedback and assure you we respect each and every resident. I spoke with the Director of The Springs to review your concerns and neither of us recall receiving complaints of this nature. Your satisfaction is a top priority and I request you to please call me at your soonest convenience so I can address and resolve your concerns directly. My cell phone number is [removed]. Thank you. Sincerely, Jennifer Tapner, Executive Director
The move to The Watermark has been good so far for my mother. I cannot really think of anything bad to say, the place is kept clean and well maintained. The food provided is alright, not the best but not the worse. We are pretty happy with our choice to move mom to this community, it has been a good fit so far.
Response from The Watermark at Logan Square EastJanuary 6, 2017
Thank you for taking the time to share your impressions. I’m glad to hear you’re happy with The Watermark and that our community is a good fit for your Mom. We’re always looking for ways to enhance resident and family satisfaction. Please feel free to fill out a comment card located at the entrance to the dining room or speak to me in person to let us know how we can make dining an even better experience. Thanks for choosing The Watermark and feel free to contact me any time, at [removed] . Sincerely, Jennifer Tapner, Executive Director Posted on behalf of Jennifer Tapner.
I really enjoyed my tour of this community. The staff was very friendly and welcoming. The place was very open and pleasant to walk through. The community offered a mixture of activities which I enjoyed. The reason we did not choose this community was simply because my loved one was not ready for this level of care yet.
Response from The Watermark at Logan Square EastNovember 28, 2016
Thanks for visiting. Call any time to request a community calendar and a Watermark University Catalog. We’d love to have you join us for a class, lecture, excursion or fun social event. Sincerely, Jennifer Tapner, Executive Director Posted on behalf of Jennifer Tapner.
See what the neighborhood has to offer and what’s nearby:
To reach a resident at The Watermark at Logan Square East call: (215) 240-8915
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.