The Waterford at West Bend

Administrative staff listens to concerns, is responsive to family, experienced in site management and knows residents and family by name. Staff have endearing names. for my loved on like "my peanut", "sweet soul"; field trips offered, daily activities available, seasonal celebrations. My loved one calls it home. Clothes worn are clean and matching, meal provided in room as needed, hydration encouraged; calls received when valuables are found. Call button provided with prompt response. Mom has meds: always in stock, administered and recorded. CNA are advocates, well trained and know when to seek input; extra attention given during/after health changes.

It has been a positive experience working with the management/staff here at Waterford of West Bend. I would highly recommend this facility to anyone.

I've been living here for 5 and a half years, it's always been fairly good. I think all of the staff are hard working and give it all they have to give good care. this is a great place to call my home.

truly a wonderful place. the staff are friendly, rooms nice and food delicious. there are always activities. its also nice to have an on site beauty shop.

When we had to move our parents to Assisted Living/Memory Care, The Waterford at West Bend stood out from all of the places we looked at. We, and our parents, loved the size, and since moving there we love the care that they have received! Everyone that works there has loved our parents and taken excellent care of them, and for that, we are so grateful!

The core staff of nurses are friendly to Dad and our family, ask questions, and pass along their concerns when the need arises. They provide tailored one-on-one care as required, and treat residents with dignity and respect. The individual rooms are cleaned/tidied on a regular basis and pods have been updated with new flooring, decorations and highlight a specific activity center. Group dining and a posted daily schedule provide socialization opportunities for the residents and guests, too. The outdoor garden is a pleasant place to sit and visit during warmer months. In addition, the facility is conveniently located near restaurants and shopping - many are less than 10 minutes away.

Mom is so Happy living at The Waterford of West Bend. She is now close to her children, which makes visiting more convenient. The staff at The Waterford is so friendly and caring.

Very friendly and helpful people. They will answer any questions you have. My mother is very happy to be at Waterford in West Bend. They have physical therapy for my mother. She has to be gluten free. They had her talk with the cook to make sure they make her meal right. I have let other friends know about Waterford.

It is a very clean facility. They are always there to take care of my moms needs. My mom enjoys getting well balanced meals. There is always someone there to answer any questions you might have.

We went with the Waterford because of the convenient proximity for my family as well as it is close to where his house was. It also just ended up being less expensive than the other facility that we looked into. When we called for a tour and needed interactions with the staff, [name removed] and [name removed] were so open, accommodating, and straight forward about everything. They are working on painting and renovating the facility, dads room just got redone. They just changed admin staff and we have not met them yet. I would recommend to others who are looking if your loved one has memory loss issues. It is a smaller facility only about 20 beds so you get very personalized care and get to know everybody well.

Excellent long term staff that is very passionate about what they do. Smaller community, only 20 residents, nice one bedroom kitchenette apartments, nice park like setting and walking paths.

Facility was clean and residents well cared for. Not a good fit for my uncle who will only require minimal assistance while current residents seemed to require a much higher level of care. There were no activities that my uncle was interested in.

We toured this community for the care for my mom. The staff did answer the questions. The community was clean and we liked the menu. This is a nice community and we would recommend that families tour this community for the care of a loved one.

I would like to say the whole experience with The Waterford in West Bend was a good one. First with the director and then to her staff they were all very attentive and helpful. The nurses and caregivers are also very good. They show a lot of personal interest and make sure my dad is very comfortable there. I would highly recommend it!

My sister is doing fine at The Waterford. The staff are very caring people and I am impressed with what I have seen. They have monthly residents meeting. The food is well made and tasty. The community is clean and well maintained.

Mom is settling into the community pretty good. She thinks they need new cooks but I take it with a grain of salt, as she was taking a medication we think was causing her not to taste the food. My sisters and I are comfortable with the way she is treated by the staff. She participates in various activities and enjoys a bible study class.

The staff at The Waterford at West Bend (formerly Emerald Way) really seem to care about the residents. The staff are all regular employees, so the staff and residents get to know one another. The atmosphere at The Waterford is homey, from the dining area with the large wood tables and country decor, to the TV room with the leather furniture, to the library/puzzle room, to the patio with padded chairs. The rooms are more apartment-like than some other places we toured, with a large living area with kitchenette and a separate bedroom, as well as a large bathroom with walk-in shower. The monthly rates are all inclusive based on the care level, so you know exactly what you are paying from month to month... no added charges for services like showers, medication administration, laundry, etc. The only thing The Waterford does not offer is group outings. There is a daily activity schedule, but all the activities are on-site. However, the salesperson indicated they may be getting a van in the near future so outing may be an option in the future.

They are a great place. It's clean and light and airy, it makes you feel like you want to go there. They have a great big list of entertainment that comes in, and activities. She loves the food. The staff is friendly. This is one of the best we have seen. No steps, no elevators, it's exactly what we needed. We are very happy with it. It was hands down the best of all the ones we looked at.