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The Waterford at West Bend

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831 E. Washington Street, West Bend, WI 53095

9.6
Review score
34 reviews
Add review
9.6
Review score
34 reviews
5 star
76%
4 star
18%
3 star
3%
2 star
0%
1 star
3%
See all reviews
9.4
Review score
5171 reviews
71 facilities
For pricing & availability:
(866) 374-4058
The Waterford at West Bend
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The Waterford at West Bend community entrance
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22 Floor plans available
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Jill
-
Family/friend
4.0
Our Family's Positive Experience
The Waterford checked all the boxes for Mom. After living alone in her own home for 40 years, she didn't know how she'd adapt to community living. She did not want to walk long halls with confusing floor plans and elevators. The Waterford is small and a single story which has made her tran

About the facility
The Waterford at West Bend

Nestled along the banks of the Milwaukee River is the charming community of The Waterford at West Bend — where they offer premier amenities, engaging entertainment, and exceptional assisted living and memory care services in West Bend, Wisconsin.

Traditional lap siding, bold, brick accents, and lush gardens welcome you, creating a picturesque setting. This thoughtfully designed community features open-concept common areas filled with cozy, homelike furnishings. Spend your mornings curled beside the fireplace while reading a book from the on-site library. And, when the weather’s nice, you can take your pup for a stroll along the outdoor walking paths.

At The Waterford at West Bend, residents can receive the care they need without giving up their sense of dignity and independence.

Community Services and Amenities

Thoughtful services — such as nutritious, chef-inspired meals, scheduled transportation, and regular housekeeping and laundry — are provided to ensure your life is as stress-free as possible. Residents are served three meals every day inside the dining room complete with bright walls, lovely hardwood floors, and comfortable furnishings. Healthy snacks are also available throughout the day.

Skillful caregivers are on-site 24 hours a day, providing medication management services, personal care, and assistance with daily living activities. Residents receive...

Read more

Learn more about the Best of Senior Living awards and this year’s winners.

See all 2024 award winners

Senior living options offered

Assisted Living

Memory Care

Pricing
for The Waterford at West Bend

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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The Waterford at West Bend community entrance
The Waterford at West Bend

831 E. Washington Street, West Bend, WI 53095

Charter Senior Living of Hasmer Lake bedroom
Charter Senior Living of Hasmer Lake

N168 W22022 Main St, Jackson, WI 53037

New Perspective Senior Living | West Bend community entrance
New Perspective Senior Living | West Bend

2130 Continental Drive, West Bend, WI 53095

Ivy Manor of West Bend
Ivy Manor of West Bend

365/350/370 Forest Ave, West Bend, WI 53095

9.6
Review score
34 reviews
9.6
Review score
34 reviews
5 star
76%
4 star
18%
3 star
3%
2 star
0%
1 star
3%
7.4
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7 reviews
7.4
Review score
7 reviews
5 star
14%
4 star
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7.2
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23 reviews
7.2
Review score
23 reviews
5 star
65%
4 star
22%
3 star
13%
2 star
0%
1 star
0%
7.0
Review score
1 review
7.0
Review score
1 review
5 star
0%
4 star
100%
3 star
0%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Pet friendly

No

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Amenities
at The Waterford at West Bend

Healthcare Services

  • Memory Care
  • High Acuity Care
  • Staffing & Ancillary Services
  • Medication Management
  • Incontinence Care
  • Diabetic Care
  • Non-Ambulatory Care

Meals & Dining

  • Room Service
  • Vegetarian
  • Special Dining Programs
  • Meals Provided
  • Anytime Dining
  • Vegan
  • Restaurant Style Dining
  • International Cuisine
  • Pureed Meals
  • No Sugar
  • Low / No Sodium
  • Guest Meals
  • Gluten-free

Room Amenities

  • Wi-Fi/high-speed internet
  • Wheelchair Accessible Showers
  • Cable or Satellite TV
  • Kitchenette
  • Bath Tubs
  • Handicap Accessible
  • Ground Floor Units
  • Air Conditioned

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Complimentary Transportation
  • Resident Parking Available
  • Transportation at Cost
  • Uncovered Parking

Pets

  • Pet Care Available
  • Dogs Allowed
  • Weight Limit (lbs)
  • Cats Allowed

Common areas

  • Library
  • Barber Shop
  • Private Bath
  • Butterfly garden / Hummingbird garden
  • Outdoor Common Areas
  • Outside Patio
  • Indoor Common Areas
  • Central Fireplace
  • TV Lounge
  • Beauty Salon

Recreational areas

  • Raised Garden Beds
  • Arts and Crafts Center
  • Piano or Organ

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Beautician
  • Grocery Shopping and Errands

Languages spoken

  • English
  • Spanish

Activities

  • Wii Bowling
  • Live Dance or Theater Performances
  • Community Service Programs
  • Christian Services
  • Wine Tasting
  • Live Musical Performances
  • Other Religious Services
  • Holiday Parties
  • BBQs or Picnics
  • Stretching Classes
  • Catholic Services
  • Trivia Games
  • Day Trips and Outings
  • Activities On-site
  • Activities Off-site
  • Pet-focused Programs
  • Educational Speakers / Life Long Learning
  • Cooking Classes
  • Walking Club
  • Birthday Parties
  • Current Events Club
  • Happy Hour
  • Visiting Chaplain or Priest
  • Karaoke
  • Devotional Activities On-Site
  • Reminiscence Programs
  • Bible Study Group
  • Sensory-based Programs
  • Cards / Pinochle Club
  • Live Well Programs
  • Cooking Club
  • Gardening Club
  • Protestant Services
  • Intergenerational Programs
  • Yoga / Chair Yoga
  • Brain fitness / Dakim
  • Art Classes

Reviews

for The Waterford at West Bend

9.6Review score34 reviews
9.6
Review score
34 reviews
5 star
76%
4 star
18%
3 star
3%
2 star
0%
1 star
3%
Sonida Senior Living
9.4
Review score5171 reviews71 communities
Write a review
A Place for Mom has scored The Waterford at West Bend with 9.6 out of 10 using our proprietary review score based on 17 reviews in the last 2 years. Over all time, The Waterford at West Bend has 34 reviews with an average "overall experience" of 4.6 out of 5.
Overall Rating
4.6
Cleanliness
4.6
Friendliness
4.7
Care Services
4.5
Staff
4.7
Meals & Dining
4.4
Activities
4.4
Value for Cost
4.3
A Place for Mom has scored The Waterford at West Bend with 9.6 out of 10 using our proprietary review score based on 17 reviews in the last 2 years. Over all time, The Waterford at West Bend has 34 reviews with an average "overall experience" of 4.6 out of 5.
Parent company
Best of Senior Living 2023
Sonida Senior Living
9.4
Review score5171 reviews71 communities
Logo for Sonida Senior Living
Filters
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Date Submitted
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Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 34 reviews
Jill - Family/friend
Assisted Living
December 19, 2023
4.0
Verified Review
Our Family's Positive Experience
The Waterford checked all the boxes for Mom. After living alone in her own home for 40 years, she didn't know how she'd adapt to community living. She did not want to walk long halls with confusing floor plans and elevators. The Waterford is small and a single story which has made her transition great! She enjoys the staff and the friendly atmosphere. It is a great place for her which she quickly considered her home!
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
3
Activities
5
Value for Cost
4
Susan S - Family/friend
Assisted Living
December 7, 2023
5.0
Clean, large apartments + amazing staff
We are so happy with the Waterford! So is mom! She really likes all the staff. They truly care about her. They joke with her & are very accommodating to all her wants & needs.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Jeff - Family/friend
Assisted Living
December 5, 2023
5.0
I visited my mother in law
I recently vacationed in Wisconsin, and had the chance to visit my mother in law [name removed], several times at The Waterford in West Bend. The atmosphere is fun and friendly, and the staff I met were kind and professional. Her personal needs are taken care of, the meals are delicious, and there are many extra activities for her to participate in. She really enjoys playing Bingo and crafting, and I was able to share a concert with group participation that everyone enjoyed. I'm pleased we were able to find this place for [name removed] to live where she can get the care she needs while enjoying her life as much as possible.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
TJ - Family/friend
Memory Care
December 3, 2023
4.0
Caring Conscientious Staff
Our experience with this facility has been terrific. Having my mom in a smaller facility has been a very good thing. Having all the residents eat together in the dining room at meals in harmony is nice to see and experience. The residents seem to enjoy the activities provided as well. Highly recommend.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
5
Activities
5
Value for Cost
4
Bill C - Family/friend
Assisted Living
December 3, 2023
5.0
Waterford Review
My cousin has been a resident for two years at Waterford. She had reached a point where she could no longer care for herself. Tending to her needs are not easy and the staff at Waterford have done a great job.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Marlene Bretschneider - Family/friend
Memory Care
December 2, 2023
5.0
Best care
My husband is in the Magnolia Trails Memory Care Unit at The Waterford at West Bend. The caregivers are fantastic. They treat the residents like family. The facility is clean and orderly. I feel my husband is safe and comfortable in his room.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
4
Cheryl D - Family/friend
Assisted Living
December 1, 2023
5.0
Staff is incredibly helpful at Waterford
I have found all staff and aides welcoming. My experience with each is mostly amazing. Finding each giving outstanding care with my mom and other residents. Their support means everything to our family. Thank you!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Bonnie H - Family/friend
Memory Care
December 1, 2023
5.0
Waterford Magnolia Heights Memory Care Unit
The Waterford made a smooth transition for my mom from a long hospital stay to their memory care unit. The communication was simple and questions were answered promptly. The staff is very welcoming and very friendly towards family members.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Susan R - Family/friend
Assisted Living
December 1, 2023
5.0
Love the Waterford of West Bend
My mom currently resides at the Waterford in West Bend and we couldn’t ask for a better place for her. I love all the staff and they take such good care of her. I visit weekly and I’m always greeted with a smile. It’s a great feeling to know that she is safe and in a truly caring environment.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Traci N - Family/friend
Assisted Living
November 30, 2023
5.0
Safe, clean, friendly and responsive.
My Mom has been lucky enough to be at The Waterford for about a year now. I stop by frequently on different days and times always to find a very peaceful and fully staffed facility. Whenever I have a posed a question to management, I get a quick response. My favorite thing about The Waterford is the nursing staff that interacts with my Mom. They have more patience than me and are caring and compassionate. I'm also impressed with the activity director and the different things she does with the residents. The place is always decorated for holidays and events. I really feel fortunate that my Mom has a safe and wonderful place to stay--it gives me peace of mind.
Cleanliness
5
Friendliness
4
Care Services
4
Staff
5
Meals & Dining
3
Activities
5
Value for Cost
5
Sherry W - Family/friend
Memory Care
November 30, 2023
5.0
The Waterford in West Bend
My Dad had been in a different Memory Care facility. It was not a good experience. He is now at The Waterford in West Bend. [names removed] and all the amazing caregivers are attentive and so good with him, his room is always clean and the food is really good. I can't say enough good about our experience at The Waterford!!!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
4
Eileen S - Family/friend
Assisted Living
November 29, 2023
5.0
I have never had a problem with anyone. I feel that everyone takes very good care of her. I love that I can bring Titus. The only thing I have a hard time with is if something needs fixing, it takes days. But I love having my mom here. Its great!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Peter W - Family/friend
Assisted Living
May 19, 2023
5.0
A place I trust to care for my family
My sister in law, my mother, and other friends of the family resided at Waterford at West Bend, Wis. and they each received outstanding service and care that I trusted. The staff were willing to be of service and responded to the needs of the patients no matter what the challenge of care. I live in Detroit and was confident that when I visited and left my loved ones in the hands of the staff that they were well taken care of. Thank you
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
TS - Resident/client
Assisted Living
April 18, 2023
1.0
Not a good place
Horrible administration. They will say anything to make themselves look good. Don't buy into it. This could be a nice place if they had good people running it. Do your research and stay away.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Response from The Waterford at West Bend
May 23, 2023
We would like to have a better understanding about your experience. Please reach out to us at (262) 335-1992 at your earliest convenience and we will do our best to resolve this with you.
Janis S - Family/friend
Assisted Living
December 7, 2022
5.0
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Anonymous - Family/friend
Assisted Living
December 1, 2022
5.0
Administrative staff listens to concerns, is responsive to family, experienced in site management and knows residents and family by name. Staff have endearing names. for my loved on like "my peanut", "sweet soul"; field trips offered, daily activities available, seasonal celebrations. My loved one calls it home. Clothes worn are clean and matching, meal provided in room as needed, hydration encouraged; calls received when valuables are found. Call button provided with prompt response. Mom has meds: always in stock, administered and recorded. CNA are advocates, well trained and know when to seek input; extra attention given during/after health changes.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Fred B - Resident/client
Assisted Living
November 30, 2022
5.0
It has been a positive experience working with the management/staff here at Waterford of West Bend. I would highly recommend this facility to anyone.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
4
Anonymous - Resident/client
Assisted Living
April 12, 2022
5.0
I've been living here for 5 and a half years, it's always been fairly good. I think all of the staff are hard working and give it all they have to give good care. this is a great place to call my home.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Sue C - Resident/client
Assisted Living
April 11, 2022
5.0
wonderful facility
truly a wonderful place. the staff are friendly, rooms nice and food delicious. there are always activities. its also nice to have an on site beauty shop.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
3
Suzy K
Assisted Living
March 16, 2022
5.0
Perfect Home for Mom & Dad
When we had to move our parents to Assisted Living/Memory Care, The Waterford at West Bend stood out from all of the places we looked at. We, and our parents, loved the size, and since moving there we love the care that they have received! Everyone that works there has loved our parents and taken excellent care of them, and for that, we are so grateful!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Viewing 1-20 out of 34 reviews

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about The Waterford at West Bend

The Waterford at West Bend offers 1 Bedroom. Learn more.

A Place for Mom has scored The Waterford at West Bend 9.6 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (262) 335-1992 to reach a resident at The Waterford at West Bend.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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