The Orchard Continuing Care Retirement Community

I was invited to the open house for the new memory care unit & loved it! It was beautiful & clean. The rooms were spacious & the staff was awesome! Last but not least, the food was delicious!

Recently had an opportunity to visit The Orchard and was impressed by the friendliness of both the Staff and Residents. The facility is decorated in a manner that uses both color and light to provide a cheery environment particularly in the new Rose Garden section. Had a very good lunch in the Dining Room with the food being both tasty and plentiful and the staff helpful. There appears to be a wide choice of activities to keep the Residents involved and challenged. In summary my first visit to The Orchard was encouraging and provides a platform for future visits

This community was a higher level of care than what my loved one needed at the moment. I have revisited and considered this community due to my loved ones care needs growing. the person giving the tour was not as personable and it was very quick. Also the guide did not work in that building initially and was not as knowledgeable about the everyday ins and outs.

Was delighted to visit the new Rose Garden Memory Care building at The Orchard! It is state-of-the-art and provides such a calming and open atmosphere. Both the private and semi private rooms are spacious with tall ceilings. The public spaces are beautifully decorated. The courtyards are lovely. Best of all is the Community Relations Director who greets visitors and interacts with residents - [name removed] is always joyful and sets the tone for the wonderful compassionate care.

“I recently toured the newly-constructed state of the art memory care building – what a beautiful setting, floor to ceiling windows bathing the halls with wonderful light. The outdoor courtyard is such a wonderful place to visit with a loved one. We enjoyed Chef [name removed] delicious lunch and bake goods. It’s refreshing to know that this place has made the struggles of memory care a little less daunting, and more nurturing.”

We had a good tour at The Orchard. We thought it was a nice place. My loved one just like another place more.

The Orchard was great. My loved one was there a short time and then passed away. But hey were very good to us, and we very much appreciated them.

The Orchard is the only private Continuing Care Retirement Community in the Jackson area that is a rental model (verses St. Catherines -where you have to purchase your unit). It offers large Independent Living apartments with high ceilings and huge closets!!! Many of them have balconies or patios. The Assisted Living units are spacious and can accommodate singles or doubles. The Nursing Care is well staffed and clean. The Memory Care is very very nurturing and housed in a sweet little rose garden. It currently can't accommodate men; but I'm told they are building 60 new memory care units in order to accommodate men as well as ladies on the waiting list. For the price, The Orchard is great value. They have good food (always offering a homemade dessert or ice cream) and served by a gracious wait staff on white table cloths. The residents are so cute - always dressed up with their lipstick and jewels. They are happy to talk to visitors and share their experience at The Orchard. I was really impressed.

My mother was at the Orchard for over six years. She started at the Rose Garden and then moved into the Arbor. She passed away January 19th 2017. She choked during lunch and was given the Heimlich maneuver. I was told she was turning blue but they were able to save her. She was admitted to St. Dominics where we were told she had aspirational pneumonia. She passed away a week later. Nobody from the Orchard ever called to check on my mother. I went back and retrieved her items from her room and nobody said one word to us. They never said they will miss her or that they were sorry to hear of her passing. I have never met a group of people that were so disconnected from their residents and their families. I think they were more concerned about a lawsuit than anything else. I think they need sensitivity training. I would not recommend this place to anyone.

Overall rating POOR! Food is disgusting. Uninterested management. Just interested in 100% occupancy at the lowest cost and highest income to owners.

She's not in the orchard anymore but I was very pleased, i Just wanted to take care of her myself. I really liked it, I was disappopinted that she couldn't go to the rose garden but she was unable to walk and you have to be able to walk to be there, so she was in the arbor. Everybody was really nice, really friendly and they took real good care of her. To be honest, I had no idea nursing homes were this expensive but all of them are, and that was part of the reason why I wanted to try to take care of her instead. The garden we could afford, but not the arbor. She was in physical therapy and occupational therapy, the food was good (at least it looked good, I didn't taste it but ther's nothing mother doesn't like). They had some activities going on but I don't know that she participated in them, she was only there a month, but I'm sure they tried to get her to participate in them.

the Orchard does not have memory care/alzheimers unit for male patients. Males go to the nursing home unit.