The Lakes at Stillwater

If you are looking for a beautiful place this is it. If you are looking for the best care for your elderly loved one, look elsewhere.

Covid did create a lot of issues for a lot of people and families, with that being said our loved one moved into the community in January so it was still hot and heavy with restrictions. We were not able to see our loved ones apartment, but we were able to see a model which looked all good and stuff. So we had to go off a floor plan, and we told the community exactly how and where the furniture needed to be, but the apartment was flipped so the furniture did not work out. Also if our loved one needed help moving in we had to use their moving company that was "covid approved" which just meant the were covid trained with protocols which did not make sense to us. If we wanted to come visit we had to be deemed care givers, but they did not take the time to deem us care givers. Our loved one at one point had not be given a shower for 52 days, the director was very dismissive with all of our concerns. Also we had issues with the billing department, when the bills started coming we were getting random charges for things we did not understand. When we brought it to the billing departments attention they had no idea what those charges even were, and later we found out that the billing department had to go back into training because everything was so disorganized.

I have already recommended the community to others. The overall atmosphere and the quality of the administrative and building. The food is average to good. The restaurant isn't open for all meals due to the pandemic. Lunch is the only time and the food is better than when food is delivered to the room. They are making progress.