The Brooks of Cibolo

It could be a little cleaner. They are friendly. The interaction with the staff is good. Most of the time, the food is good. We picked this community, because it's close, clean, nice and they offered what my loved one needed at the time. They can improve on being more attentive to the residents. I would recommend to other families.

They are very friendly and helpful and caring about their residents. It provides a great sense of community! Unfortunately, on many days, the meals in the dining room are not satisfactory (dried out, very spicy, or refried) and have extremely long (45 minutes+) wait times. If the dining service issues get fixed, it would score 5 stars!

According to my mother the food is awful. Also, when she orders room service, they forget her orders, run out of what she orders or delivers them very late. She feels the activities which include music are too short in duration. She also feels the ceilings, floors and walls allow for too much noise to transfer between units. As a whole, the staff has been pleasant and tended to her requests.

Be very specific as to what your expectations are. Be sure to talk through all medications and how that will work. If you're going to use the facility physician, it's a big change from what people are already experiencing with their normal medical care. Just be sure to talk through everything with the staff. Things have been a little rocky lately recent changes in staff. The past staff were great. I can't say yet about the new ones.

The staff is very nice and friendly; the community is very clean. It's like being at home, it gives you a home-feeling and not like you're in a facility. The people there are awesome, I like the idea that they're always doing activities. They've done word trivia, made bird feeder kits, beach ball basketball, painted nails, etc., they do so much stuff. My friends apartment is very nice, we had to provide the furniture. I like idea the there's a window on every side of the room. There are two people in her room, with a wall in between them. There's a window on both sides of the room, unlike a hospital where there's only one window. It's also really bright in her room. I would recommend The Brooks of Cibolo to others!

It feels like home; the friendliness of the staff spills over into the residents as well. When there is a new face or couple in the dining room, many many residents go over to introduce themselves and will even sit down and eat with them - it's that kind of homey feeling. What also stands out to me is the employee(s) at the front desk are always so friendly and welcoming. Whether you're brand new coming in for the first time, or a resident whos been there a while; they always have a friendly greeting and I think that's very very important. We lived somewhere else prior to The Brooks and the difference is, this feels like home and not an organization.

There is some good and some bad about the community. The other residents are friendly, and the community is clean. The food is excellent quality, and the portions are diminishing due to the rising cost of food. Housekeeping is excellent. There was a flood in the community and they haven't address my concerns over my belongings that were destroyed. The meals are based off a point system. There are some questions that go unanswered, and other questions are answered promptly by the staff.

This was a good experience for us. It was in a good location. It had very nice apartments. The staff are friendly. They are prompt in resolving any concerns or answering any of the questions about our friend. There were a lot of activities available for the residents to choose from.

Good deal. I told my Mom after I put her there that If I need a place to go, I want to go there.

It's a good place, with nice friendly people. My loved one enjoys having lunch with the gals and spending time with the other residents. We've had an overall great experience except for the food and housekeeping. They had a great chef that left, and the new chef is not as good. And I think they need to get some new maids. One of them has a hurt back, so she can't really do things like take out the garbage. She basically just sweeps the floor and wipes around things. She doesn't pick things up and move them to clean anything, which has been kind of frustrating. I feel like we're paying an awful lot of money to not have good food and cleaning services. They've also been charging us late fees when the automatic debit didn't go through on their end. But all in all, it's pretty good place.

This is a brand new place and has been open less than a year. My loved one is in the assisted living side of the building. They have very good meals, and a wide variety of activities for the residents to participate in. The staff is friendly and caring. Things have been changing with some staff for example the chef, and the variety of the food could be improved. It would be nice to see more options of sugar free drinks and juices.

The meals are really good and they have a lot of options. They also have a lot of activities to pick from. The staff are friendly and the community is really nice. This is a brand new community and they take good care of it and the residents.

Our family is very pleased with having our mom move to The Brooks of Cibolo. She is making friends, is socializing more and she's participating in some of the various activities available. Our family believes the decision to move Mom to The Brooks was the best for her and the assisted care she needs. It has also given us more peace of mind knowing she is happy and safe at The Brooks.

MY NEW HOME = in over 80 years, one of the best decisions I have ever made = my Family and my Executors are VERY happy my decisions and choice of location! Bottom line, I love my new home and especially how stress free my life has become! And, when I independently go out wearing my name tag, I tell those who ask, living here can only get better with the amenities, activities, food and services provided.