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Tender Reflections of Weston

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3404 Community Center Drive, Weston, WI 54476

19 reviews
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5 star
37%
4 star
5%
3 star
0%
2 star
5%
1 star
53%
See all reviews
For more information about senior living options:
(866) 374-4058
Tender Reflections of Weston
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Tender Reflections of Weston outdoor common area
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Ruth Dayton
-
Family/friend
5.0
Very Accommodating in a time of need.
My Mother was given a 30 day letter of eviction from another facility and [name removed[ at Tender Reflections was Amazing. She evaluated my Mother and father right away. My Father and I toured the place with [name removed] and wanted to get in right away. Amy had everything ready for m

About the facility
Tender Reflections of Weston

Tender Reflections:
Our mission is to be the preferred assisted living provider specializing in memory care, offering value and encouraging independence in a fulfilling, nurturing, safe and supportive environment that exceeds our residents expectations, enrich the lives of those we serve and employ with a collaborative and compassionate approach.

Tender Reflections Assisted Living Community specializing in Memory Care and Dementia.

Tender Reflections serves seniors, male and female seniors (55+ years), the frail elderly and the care of persons with irreversible dementias such as Alzheimer's disease. We are dedicated to having our resident's age in place. This means we provide care for the natural or clinical changes associated with aging. We see most of our residents to life end by meeting identified needs using staff, family and alternative services such as hospice, given the specific needs can be met safely and effectively within our scope of capabilities.

We also offer Respite care, as defined as temporary placement for no more than 28 consecutive days for care, treatment or services. This may be provided for persons with or without dementia. Respite services are dependent on room availability and an assessment assuring the person's needs are congruent with this program.

It is...

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Senior living options offered

Assisted Living

Memory Care

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Amenities
at Tender Reflections of Weston

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • Diabetic Care
  • Incontinence Care
  • Medication Management
  • Non-Ambulatory Care

Meals & Dining

  • Guest Meals
  • Meals Provided

Room Amenities

  • Wi-Fi/high-speed internet
  • Cable or Satellite TV
  • Respite or Short Term Stays Offered
  • Wheelchair Accessible Showers
  • Air Conditioned
  • Ground Floor Units

Community Amenities

Transportation & parking

  • Uncovered Parking
  • Transportation at Cost

Common areas

  • Indoor Common Areas
  • Beauty Salon
  • Barber Shop
  • Outdoor Common Areas
  • Outside Patio
  • Central Fireplace

Recreational areas

  • Raised Garden Beds
  • Arts and Crafts Center
  • Piano or Organ

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Housekeeping

Activities

  • Live Musical Performances
  • BBQs or Picnics
  • Live Dance or Theater Performances
  • Holiday Parties
  • Devotional Activities Offsite
  • Activities On-site
  • Birthday Parties

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Tender Reflections of Weston outdoor common area
Tender Reflections of Weston

3404 Community Center Drive, Weston, WI 54476

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9.5
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9.5
Review score
57 reviews
5 star
71%
4 star
25%
3 star
4%
2 star
0%
1 star
0%
8.2
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11 reviews
8.2
Review score
11 reviews
5 star
45%
4 star
46%
3 star
0%
2 star
9%
1 star
0%
8.0
Review score
7 reviews
8.0
Review score
7 reviews
5 star
57%
4 star
29%
3 star
0%
2 star
0%
1 star
14%
Studio
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Studio
Starting at $X,XXX/mo
Studio
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Studio
Starting at $X,XXX/mo
1 bedroom
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1 bedroom
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1 bedroom
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1 bedroom
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2 bedrooms
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2 bedrooms
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2 bedrooms
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2 bedrooms
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Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

No

Pet friendly

Yes

Pet friendly

No

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Reviews

for Tender Reflections of Weston

19 reviews
5 star
37%
4 star
5%
3 star
0%
2 star
5%
1 star
53%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored Tender Reflections of Weston with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Tender Reflections of Weston has 19 reviews with an average "overall experience" of 2.4 out of 5.
Overall Rating
2.4
Cleanliness
2.6
Friendliness
2.5
Care Services
2.5
Staff
Meals & Dining
Activities
2.3
Value for Cost
2.4
A Place for Mom has scored Tender Reflections of Weston with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Tender Reflections of Weston has 19 reviews with an average "overall experience" of 2.4 out of 5.
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Overall Experience
Date Submitted
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Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-19 of 19 reviews
anonymous - Family/friend
Memory Care
October 18, 2020
1.0
If you truly love your family member stay away from this place! The promises they make at the time you sign the paperwork are not kept. If you don’t care if your love one sits in soiled underwear for hours at a time, this is the place for you. Residents sometimes are yelling for help from their rooms but no one helps. Sometimes there are only two caregivers on duty in one shift to take care of all the residents At mealtime not all residents are taken to the table to eat. Like I said if you love your family member STAY AWAY from this place!
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
anonymous - Family/friend
Memory Care
October 17, 2020
0.5
Stay away from this place!
If you truly care for your love one STAY AWAY from here! Your loved ones are not being cared for properly. If you don’t care that they are sitting in dirty underwear for hours at a time, this is the place for you. When it comes to meal time some are not brought to the table. Sometimes residents are yelling from their rooms and no one attends to them. What kind of care can all these people get when sometimes there are only two caregivers working. I could say more but the most important thing is DON’T leave your love one here if you truly love them!
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
anonymous - Family/friend
Memory Care
October 17, 2020
1.0
Stay away from this place!
If you truly love your family member, stay away from this place! The promises made when you sign them in are not kept. Residents are not taken care of properly!!
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
Roger Holzem - Family/friend
Memory Care
August 13, 2020
0.5
Horrible Place And Horrible Staff
Worst place in the world! I’m seriously not joking! I wouldn’t let them card for a rabid raccoon much less a family member. I had an extended family member placed there and he wasn’t shaved or bathed most the time. This was previous to Covid so I can only imagine how much worse it got. Also today I got a call from a relative of his informing me he died 6 days ago. I was a contact for him as was my mother as she was with him 24 years prior to him going in there. I visited him before Covid forced no access and celebrated his birthday with him yet no call? Also on times when visiting twice I found patients wandering outside. I brought it to staffs attention before they wandered off. This is lock down facility mind you and people are getting out? I don’t even think he was getting proper food as he had trouble eating and I told them that. When I was there I made sure he ate they don’t waste 5 minutes just throw the food away. Do not I repeat do not put someone you love in there. I wouldn’t put someone in there I hate.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
anonymous - Family/friend
Memory Care
June 20, 2020
0.5
This place as absolutely terrible. During the coronavirus, you need to call your loved ones. It took my wife and I 4 days to get someone to answer the phone. We called and 10:00 am Then called at 2:00 pm Again at 6:30 pm And again at 7:00 We did this for 4 days in a row. They have NO answering machine or service. We've actually left the phone ring 78 times and this is NO exaggeration. We do not believe any of the ratings that give them 5 stars. We can only assume that people working there are leaving the 5 star ratings. If you want your loved on taken care of, please, please keep them out of Tender Reflections in Weston, Wisconsin
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
Ruth Dayton - Family/friend
Memory Care
December 18, 2019
5.0
Very Accommodating in a time of need.
My Mother was given a 30 day letter of eviction from another facility and [name removed[ at Tender Reflections was Amazing. She evaluated my Mother and father right away. My Father and I toured the place with [name removed] and wanted to get in right away. Amy had everything ready for my Mother and Father so they could move in. The move went smoothly. [Name removed] is very helpful and goes Above and Beyond. I know she puts in a lot of hours and has responded to all my calls, emails and texts in a timely manner. My Mother and Father are enjoying living at Tender Reflections and find the residents and staff to be enjoyable. With [name removed] leadership; Staff are friendly and are always trying to be accommodating . I know I can always count on [name removed].
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Kim Shields - Family/friend
Memory Care
November 3, 2019
4.5
Highly recommended Tender Reflections Weston
The facility and staff at Tender Reflections are wonderful! The facility is located in a beautiful setting with big windows that provide a nice view of central Wisconsin nature. The common areas are open, with clear walking paths, interactive screens and nice seating available. There are rooms available for larger family visits and several options for smaller visits too. The facility is secure for the residents and staff, yet accessible for guests. The staff is very caring, compassionate and responsive. They take really good care of the loved ones entrusted to their care, treating them with the utmost dignity and respect. They meet the residents where they're at and help them through their personal struggles as their medical health progresses. Individual care plans are in place and closely monitored. The family is cared for as well. The staff answers questions and supports them through the journey and loved one's illness. We are blessed to have our loved one in their care. I highly recommend Tender Reflections. It's a really nice memory care facility and the staff are wonderful!
Cleanliness
4.5
Friendliness
5
Value for Cost
4.5
Care Services
5
Activities
4.5
Dpaglini - Family/friend
Memory Care
October 29, 2019
5.0
The Best Memory Care in Marathon County
My family and I have found Tender Reflections to be the best facility in Marathon County! The Community Director is dedicated and caring, always available to respond and assist with any questions or concerns. They offer a wide variety of meals and snacks and are always willing to accommodate even the finicky eater. Staff is caring, considerate and compassionate towards the residents and family members. The facility is filled with natural lighting and very well maintained. Before choosing Tender Reflections, our family reviewed DHS licensing non-compliance reports and visited every Memory Care facility in the County more than once, and Tender Reflections shined above all others. They exemplify responsiveness and best practice in the Memory Care Industry. We are so happy that we found them and that my mom and our family have become a members of the Tender Reflections Community.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
dpaglini - Family/friend
Memory Care
October 29, 2019
5.0
Best Community in Marathon County!
My family and I have found Tender Reflections to be the best facility in Marathon County! The Community Director is dedicated and caring, always available to respond and assist with any questions or concerns. They offer a wide variety of meals and snacks and are always willing to accommodate even the finicky eater. Staff is caring, considerate and compassionate towards the residents and family members. The facility is filled with natural lighting and very well maintained. Before choosing Tender Reflections, our family reviewed DHS licensing non-compliance reports and visited every Memory Care facility in the County more than once, and Tender Reflections shined above all others. They exemplify responsiveness and best practice in the Memory Care Industry. We are so happy that we found them and that my mom and our family have become a members of the Tender Reflections Community.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
A Man With An Uncle - Family/friend
Memory Care
October 29, 2019
0.5
HORRIBLE PLACE!
Do NOT put your loved one in this facility. The staff is rude and condescending. That is, when you can get a hold of them. They never answer the phone. They don't let you speak to the residents. Getting someone to listen to you is like trying to teach a pig how to ice skate on jello. There are much better facilities in the Wausau, Schofield, Weston area. Please, please please stay away from Tender Reflections if you want your loved one well taken care of. The employees here do NOT care about your family member.
Cleanliness
3.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
Todd Racino - Family/friend
Memory Care
June 11, 2019
5.0
Tender Reflections Great Place
Our experience at Tender Reflections was great. The staff was warm and caring. They did a great job caring for our mother. I would highly recommend Tender Reflections in Weston WI. to anyone looking for assisted living care... Great Job Tender Reflections Keep up the great work.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
koskholm - Family/friend
Memory Care
April 14, 2019
0.5
A place for Mom...O.K....Not for last stages of Dementia
Not meant for patients with late stage Alzheimers or Dementia. My husband was bruised every day during the 4 days he was there from falls out of wheel chair and bed.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
anonymous - Family/friend
Memory Care
April 11, 2019
5.0
Mom loves it there
Beautiful facility! Tender Reflections has provided great care to my mother, who has lived there for over 3 years. They have helped make it "home" for her. Tender Reflections has provided the care we couldn't provide for her. Mom loves getting her hair done in the salon weekly. The staff have become family to both Mom and my siblings. We enjoy visiting Mom frequently and seeing how much she is loved by the staff.
Cleanliness
4.5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
4
anonymous - Family/friend
Memory Care
March 12, 2019
2.0
Initial admission and care was very good. Transition to new administrator and staff did not go well. Missing social interaction with residents and staff. Moved to another facility.
Cleanliness
2
Friendliness
2.5
Value for Cost
1.5
Care Services
3
Activities
1.5
magpie - Family/friend
Memory Care
February 6, 2019
4.5
Great place for a loved one!
Very nice place, good staff, and great environment. Would recommend this facility, to others.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
anonymous - Family/friend
Memory Care
April 20, 2018
0.5
Horrible!
Never take your loved one here. No supervision in the building. Owners are horrible.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
anonymous - Family/friend
Memory Care
January 12, 2018
0.5
Administration was great. ownership was AWFUL. They have zero idea about what is actually going on in there homes. pulled my mom out of there as soon as possible. Embarrassing.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
anonymous - Family/friend
Memory Care
December 19, 2017
0.5
Verified Review
Horrible experience here
So much is going on here this place is not being ran the way it is supposed to be. [Removed] could care less about this place. They are understaffed and not trained at all. When we went on a tour there were promises made for my parents an none of this has happened. They have no call button they say they check on them every 30 min and that doesn't happen. We bathe my dad but he is charged for the staff to do that but we do it. 2 residents got into a fist fight and the staff kept yelling "I don't know what to do" so I helped these people out I put in my 30 day notice it isn't safe here. The food is OK and the daily activities may or may not happen.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
Response from Tender Reflections of Weston
December 28, 2017
Dear concerned family member, I am disheartened to hear about your concerns and wish to address them to the best of my ability. I am always open to receiving suggestions on how to improve our operations or staff training. Please know that our operations and staff training is governed very closely by the Wisconsin Department of Health Services. We seek to provide the best level of care possible and employ care ratios that are standard, if not above standard in the industry. Like others in the industry, we deal with employee shortcomings and turnover which can challenge our best intentions. I'm concerned to hear you say "none" of the promises made to you have been honored. DHS requires us to maintain very detailed records of the care we provide to our residents, and I can assure you we follow the resident care plan very carefully. In fact, DHS regularly inspects our records to ensure we are in compliance with our care plans. Sometimes resident family expectations are greater than what is in the care plan and upon notification, we can hold a family care conference to consider adjustments to the care plan. We consider our relationship with the resident family a partnership in providing the best care for our residents. Given the nature of memory care, call buttons tend to get used for everything but their intended purpose which distracts caregivers from performing their cares. We chose to employ proactive cares, checking on our residents frequently to ensure their needs are being met and cares performed, which again, are all documented per DHS requirements. Combative behaviors sometimes do show up in memory care residents and staff does their best to redirect the resident (as restraining the resident is not allowed) and it is always challenging for staff to address the situation. We are regularly inspected by DHS and since our opening back in 2015, we have never had any citations or complaints from DHS in these areas of concern or any other for that matter. I would welcome a conversation with you to review our records regarding bathing and any other cares you feel are not being addressed. Many times the resident family isn't aware of attempted cares that are refused or the cares that are completed. We have a fulltime and part time dedicated Life Enrichment person that ensures activities are provided at least twice each day. We post an activity calendar in the community for all to see and participate in if they choose. Memory care is a little different as it relates to activities, as too much visual or audio stimulus can exacerbate behaviors. It is regrettable that you feel your parents are not safe and have elected to move on...I would love to sit with you and discuss how we can better satisfy the needs of your parents. Feel free to reach out to the Administrator to request a family care conference or to speak to me directly. Sincerely, Curt R Crotty President/CEO Sanctuary Care Group, LLC [removed] Mobile
anonymous - Toured community
Memory Care
December 6, 2017
4.0
Verified Review
Gorgeous
Really nice place, it’s beautiful, and they have relatively new wings. The facility is gorgeous. However, it didn’t give me a homey feelings. There weren’t a lot of activity going on and they didn’t focus on the residents to be social with each other which are what my loved on needed. I talked to some family members who have loved ones here and asked them how they felt about it and they liked it. Only thing was the turn over for the staff team would make the transition for a memory care patient not an easy one.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Response from Tender Reflections of Weston
January 24, 2018
Thank you for the feedback. Sometimes our facility just isn’t a good fit for everyone. Every provider in the industry is challenged with staff turnover. Curt R Crotty President/CEO ICM/SCG
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