Sierra Oaks Assisted Living and Memory Care

Not caring with getting the job done so they can socialize. Terrible food. Hard to get a ride to places. Been here 4 months. Cant see the doctor can't get the medications. Tha t I need. Would not recommend Sierra oaks.

This community did okay but I felt like it was dirty. The care givers were also not as compassionate as I would have hoped. My mom was with the same set of sheets for around 20 days and they looked terrible. This community was more corporate and just did not have that home feeling. When my loved one moved in the smell of urine was just so strong. I also did not feel like they kept my loved one very clean, they did accommodate for certain things but there were certain things that just did not go well. The room was large and it also had a private bathroom and a nice view out of the window.

I would tell others to look elsewhere. Everybody says hello, but hardly anybody pays attention. There are a couple of people on the care staff who are outstanding. But the office staff will give you a "Hi" / "Hello," but when you ask them to send you paperwork or invoices, they put it off and put it off. I do like that the monthly fee is all-inclusive. If I need to take my loved one to the doctor, the van is provided at no additional charge. And there's no charge for handing out medication. But that does not make up for an unresponsive staff.

I would recommend you get rid of [Name removed], as she is not helpful and doesn't follow though in a timely manner. There is a doctor that comes to the community, and I asked [Name removed], to check to see if the doctor would see my loved one, and this didn't happen. I had to ask again for [Name removed] to call the doctor to be able to start seeing my loved one in the community. All the other staff have been wonderful to work with. Transportation to doctor appointments, checking on my loved one, taking my loved one to the dining room are some of the things my loved one is getting assistance with. Due to the pandemic, the community isn't offering meals with my loved one. I am able to see my loved one in their room though. Field trips, movie night, bingo, arts and crafts, and more are some of the activities offered by the community for the residents to engage with. I thought they might have more; however, this this might be limited due to the pandemic.

The staff was stellar and very helpful with me and my loved one. They answered all of our questions. The only reason why I did not choose them for my loved one was because the community only has shared showers. My loved one prefers a private bathroom. I would recommend this place to family and friends.