1740 S San Dimas Ave, San Dimas, CA 91773
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Pro: Grounds, menu, shuttle, activities, location off freeway Con's: confused staff, not many residents hanging around
We chose Serento Casa because they were taking new residents during covid, they did make the transition very easy and they were accommodating to our family. Also based on prior reviews, it did look like a good choice. It helps to know the staff and know how to get in touch with them directly if needed. I would recommend them to other families who are looking.
Lovely Staff; clean environment. Located in a nice neighborhood.
Very nice, lots of amenities. A little pricier than I had hoped, but because of the extra attention required for my husband. We will arrange an evaluation to get a solid quote. [Name removed] was very informative and helpful. 4.5 rating for antiseptic smell in model room and hallways.
Brookdale was nice. Clean and roomy common areas along fair outdoor courtyards. The rooms were a bit smaller than I expected. Good nutrition choices and lots of options on the menu. Lots of activity choices.
Great place to have your family. Highly recommend!
Beautiful place. We loved it. Very clean and nice.
If u love your family member at all don’t put your loved one here, even though A place for mom would quickly recommend . Non medical staff make medical decisions, food is terrible, people yell during the night and cry out and nobody comes. If you push the button on a pendant you can sometimes wait for half an hour and that will tell you they are short staffed. If you have a complaint they all say they will take care of it and yet nothing will ever happen. They will kiss your butt to get you to sign up and give them their money but they will never ever be like that again. Read yelp and consumer affairs edcoecually and I know once you are informed there will be no way in hell you would put even a squirrel or mouse in this place!
If you care for your loved one, you would never want to send them to a place like Brookedale San Dimas or spend your money at this [removed]. They have the worst service, an staff of unprofessional, uncaring people who call themselves caregivers/nurses, but are only there for a paycheck, and neglect patients when their family friends are not visiting or around. This place is absolutely awful, and I would never want someone else to go through this during the toughest time of their life.
My mother in law has recently made the move into this community and so far we have no complaints of how things are going for her. The staff have been kind to her and I am comfortable with the care she has been receiving. She has had no problems with the meals and enjoys participating in some of the activities with the other residents. Overall it has been a pleasant experience and I would recommend it to anyone.
After touring this community what I really liked was that there was a doctor on site, not one that comes in once a week or once a month but an actual doctor on the property. There was nothing special that stood out as far as the furnishings just standard looking furniture. The staff was friendly and kind. The price was higher than other communities we looked at .
My father seems to be liking Brookdale since he moved in. One thing that I really like is the staff. When the residents walk down the halls, the staff know them by name. The thing they could use improvement on, though, is the gym equipment. It is scarce and they could use more.
We chose this community because my father has Alzheimer's and dementia and my family could no longer meet his care needs. We would recommend this community to anyone.
Great location but rooms are very small , common areas were dirty tour guide did not provide all the answers I needed
The staff have been really good at making accommodations for my mother to make sure she is really comfortable in her new living environment. They even recently added a new activity into there schedule of things to do during the week after my mother had requested it. I was very pleased to hear that they where willing to take her suggestions seriously and work with her ideas. I would absolutely recommend this place to anyone in need of a retirement home for there loved one.
My mom was looking for an apartment with a door that leads outside. This helps her take her dog out. I thought it was a fine place. I got all the information I needed from the staff.
After visiting 6 other Sr. Care facilities, I decided on Brookdale San Dimas. In 2015 I had been in the skilled nursing section, off and on, for about 6 months and received very good care. The facility offered many amenities that were appealing. My apartment is very nice-everything is convenient. I only need a very minimum of care at this time, but should an emergency arise there are caregivers available. It is rather like being on a cruise-everything is provided for one price; nice... The food is Ok-a bit the same and challenging if you watch sodium and sugar-but I am getting used to it.
I toured this community (which was Emeritus at San Dimas at the time) while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. We ended up selecting another community, but this is somewhere I would have considered as an option for my loved one.
The staff and facility is great would recommend them. The worst is the doctor's very hard to get a hold of, not available and no communication they are the worst.
HORRIBLE Service!!!! AVOID AVOID AVOID... It looks great on the inside and outside..But Avoid I put my mom and dad in here and it was fine the first month but extra charges started showing up on my bill..They were promised Incentives short term but were conveniently forgotten from their bills .The accounting office were very unprofessional..ok Stupid very unhelpful dont respond to emails or phone calls.... My dad was suppose to have physical therapy every day at a certain time they said it was ongoing...Lie..I had friends of my Dads go in there and stay..no one ever showed up.. They said they were giving him his medication...another Lie... His arm was obviously swollen and no nurse did anything about it..other than bandage it up didnt tell any doctor or anyone. They just let it stay the way it was. My moms TV was promised to be installed by the management it took them 2 weeks... They lied again and said my mom was receiving her Medication by a nurse... The Place is beautiful but The Staff are terrible at following up with care and dont care.. Avoid taking your loved one here....
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