Serento Casa

My mom is 82 and was trying to find a skilled nursing home for her 78 year old brother. The stress was weighing on my mom, but [name removed] was so patient and kind to my mom. She organized everything with the hospital and took the stress off my mom. Very thankful for her help. Facility is very nice and everyone is very caring and helpful.

It's a very nice, lovely place, and well kept. It seems to be well staffed. There are many activities to do. I just wish there was a little more communication from the staff. I'm not sure who to speak to about particular questions I have, and I just need a little more feedback and communication from them.

I would stay here. This is a really nice place. This feels like staying in a hotel. The staff will come and assist in the residents in getting to the dining rooms for meals. There are a few choices for meal choices. Everyone has been so wonderful, and caring to work with. My loved one gets to have a glass of wine with dinner. There are several patio areas. They have the ability to get mani and pedis and their hair done on site.

Pro: Grounds, menu, shuttle, activities, location off freeway Con's: confused staff, not many residents hanging around

We chose Serento Casa because they were taking new residents during covid, they did make the transition very easy and they were accommodating to our family. Also based on prior reviews, it did look like a good choice. It helps to know the staff and know how to get in touch with them directly if needed. I would recommend them to other families who are looking.

Lovely Staff; clean environment. Located in a nice neighborhood.

Very nice, lots of amenities. A little pricier than I had hoped, but because of the extra attention required for my husband. We will arrange an evaluation to get a solid quote. [Name removed] was very informative and helpful. 4.5 rating for antiseptic smell in model room and hallways.

Brookdale was nice. Clean and roomy common areas along fair outdoor courtyards. The rooms were a bit smaller than I expected. Good nutrition choices and lots of options on the menu. Lots of activity choices.

Great place to have your family. Highly recommend!

Beautiful place. We loved it. Very clean and nice.

If u love your family member at all don’t put your loved one here, even though A place for mom would quickly recommend . Non medical staff make medical decisions, food is terrible, people yell during the night and cry out and nobody comes. If you push the button on a pendant you can sometimes wait for half an hour and that will tell you they are short staffed. If you have a complaint they all say they will take care of it and yet nothing will ever happen. They will kiss your butt to get you to sign up and give them their money but they will never ever be like that again. Read yelp and consumer affairs edcoecually and I know once you are informed there will be no way in hell you would put even a squirrel or mouse in this place!

If you care for your loved one, you would never want to send them to a place like Brookedale San Dimas or spend your money at this [removed]. They have the worst service, an staff of unprofessional, uncaring people who call themselves caregivers/nurses, but are only there for a paycheck, and neglect patients when their family friends are not visiting or around. This place is absolutely awful, and I would never want someone else to go through this during the toughest time of their life.

My mother in law has recently made the move into this community and so far we have no complaints of how things are going for her. The staff have been kind to her and I am comfortable with the care she has been receiving. She has had no problems with the meals and enjoys participating in some of the activities with the other residents. Overall it has been a pleasant experience and I would recommend it to anyone.

After touring this community what I really liked was that there was a doctor on site, not one that comes in once a week or once a month but an actual doctor on the property. There was nothing special that stood out as far as the furnishings just standard looking furniture. The staff was friendly and kind. The price was higher than other communities we looked at .

My father seems to be liking Brookdale since he moved in. One thing that I really like is the staff. When the residents walk down the halls, the staff know them by name. The thing they could use improvement on, though, is the gym equipment. It is scarce and they could use more.

We chose this community because my father has Alzheimer's and dementia and my family could no longer meet his care needs. We would recommend this community to anyone.

Great location but rooms are very small , common areas were dirty tour guide did not provide all the answers I needed