Admit at your loved one's risk...
anonymous - Loved one of resident/client
Do NOT leave your elderly loved ones to be cared for here, particularly if they are not able to clearly communicate. We recently had to remove our 90+ year old non-verbal relative from this facility via paramedics. They discovered then that she had not been properly cleaned, had sores that were infected and she was severely dehydrated (all documented by the hospital). In addition, they advised against calling paramedics because "all they'd do is check her vitals and send her back." She was in the hospital multiple nights recovering. Needless to say she will not be returning to this facility nor would I ever recommend this place to anyone.
If I could give them less than zero - I would.
anonymous - Loved one of resident/client
I'll start with the positives. Pleasant Living is a very clean environment, and the staff have done a good job of caring for mom's day-to day- needs. They juggle 9 residents, most (if not all) are using adult diapers and have mobility issues. While my mother is able to feed herself, I have watched the staff carefully feeding others. I haven never worried about neglect, or mistreatment. Some residents have been there for many years. A number of them are on hospice. This home is capable of handling high-level of care needs. When my mom was getting bedsores, the owners unexpectedly bought a memory foam mattress topper for her. (we ended up buying an air topper, instead, but the thought and care was appreciated). This home provides decent care at a *more* affordable price.
However, They handle pretty much basic needs only. There are no bingo nights, no real activities outside of the T.V. Occasionally a local will come in with a violin, or the boy scouts come with a therapy dog, but there are no consistent lasting daily activities. There is typically only one staff member working at a time, caring for all 9 residents. There is a support staff member that helps with cooking meals, but doesn't really help with any lifting, washing, or feeding. You will hear this mantra at most care facilities "understaffed". Another livable, but minor frustration is the whole English as a second language for the caregivers. Most of the time, this is not an issue, they are fairly proficient in English. Occasionally, there is a miss-communication due to accent. The meal person is the only one who does not understand most of what is said.
I really love half of the caregivers- hard working, invested in their job, and they care about the residents. I'm not sure about the other half. I suspect one of the night persons sometimes sleeps on the sofa, instead of checking beds, or changing diapers when needed. I haven't had too many issues, but there have been a few. The care can be inconsistent.
The owners, I think, genuinely care about the people in their homes, but are somewhat unorganized. They own three group homes. I have seen them in this home, though they are not there on a daily basis. They make an effort to know my mom, and to have a hand in her care (as much as possible). My mom needed surgery, and was in the hospital/rehab for 3-ish weeks. They kept saying they were going to come visit, but never did. It wasn't bad, just confusing. The days leading up the surgery, I had to individually tell all the staff members about it, because there is no form of communication between the staff members, or the owners. They have a white board for communication, but there's never anything on it. My mom has M.S., and has a lot of doctor's appointments. I stuck a wall calendar to mom's door, and added appointments to it, and that works. Since doing that, there haven't been any problems. They always have mom ready by the time I need to pick her up.
The food is so-so. I've asked around at different doctor's offices, hospitals, friends, and family regarding care facilities in Mesa, and it's pretty much the same everywhere in Mesa. One night is spaghetti, the next is PBj and Cheetos for dinner. There's never an alternate choice, unless you have specific food needs. I buy mom protein shakes and bagged salads on occasion so she has some variety in the diet. I'll also bring her my leftover meals sometimes. We store food in the fridge.
Cost feels high, but is actually low when compared to some other facilities. Mom has the master bedroom, with a private bathroom, so the cost is a little higher. There are private, and shared rooms in this home, so the pricing varies. I asked what the price for a smaller room would be, and got two different quotes, $300 difference. (I asked the husband and wife at different times). Maybe the price varies based on room size? Just keep in mind that the price is competitive, but somewhat negotiable.
I feel there are decent number of positives for this place. However, we plan to look at other facilities soon. My mom is still pretty active. She is in an electric wheelchair full-time, but is otherwise in good condition. She is getting bored with the T.V. and computer in her room. Most of the residents who live here, are not capable of carrying a conversation. The lack of activities and things to do is a problem for us, but might not be an issue for someone else.