Pleasant Living

Pam, I’m responding to your review and the false aquations you wrote regarding my staff, management and in general about our assistant living home. Although, I agree on two of your ratings. One you gave a 5/5 on the cleanliness of our homes. Which is true our homes are very clean. The second one is you gave us a 4/5 on friendliness. I believe as human beings we all have room to grow and improve. But I’m confused, you gave us a 4/5 on friendliness but in the review title you stated, “we were all terrible and cruel”. So, which one is it, are we friendly or terrible and cruel? I’m going to respond to all your ratings but before that lets talk about what when on before you moved your first loved one into our home. You called me up on the phone very upset how the home prior to moving into our home was treating your mom unprofessionally and messing up on her medication. I helped you step by step to move your dad into one of our homes without difficulty. Three months later you being the POA and your family were so happy with our care of your dad you moved your mom into our other home because we have three. They both stayed with us for two years. Any concerns or issues during those two years we being the managers and caregivers address them immediately. During the last couple months of your parents staying with us it was during Covid 19 time. You weren’t happy about wearing masks and us following the CDC guidelines and Maricopa department of health. Also, you weren’t nice to our staff. I will not apologize for looking out for our resident’s safety during that difficult time for all of us. You abruptly, moved both out without any reason why? We tried to contact you but you either wouldn’t respond or we got very short answers via text. We even got the Maricopa health department to come into are houses to administer the covid 19 vaccine for all residents including your mom and dad. During this Covid 19 time we only had two weeks where family were not aloud in because the percentage of spread was too high. Otherwise, you were able to visit your parents in their room or outside. As you were aware a lot of rehabs, hospital, or other healthcare facilities would not let you visit at all. You said we have no activities for our residents which is untrue. We play cards, board games, bingo, etc. We even had outside musical groups come in, but it all slowed down or stopped during Covid 19. You called our caregivers “Babysitters” which I think is so insulting not only to them but to us managers and your parents as well. If we were just babysitters a lot of families wouldn’t need are help. All managers and caregivers are Licensed by the state with fingerprint cards and background checks through the state police. Some of the caregivers been with us 6+ years. We have monthly continuing education on different geriatric medical issues including caring for dementia and Alzheimer’s patients. But nothing compares to CE than the day to day caring for the residents in our homes. That’s education you just can’t pay for. They are not live ins. Staff works 12 hour shifts with awake staff at night to better care for your parents. Also, so they’re not burned out because it is not by any means an easy job. No time or ever would we lock a dementia or Alzheimer’s resident in their room. Just so untrue and inhumane. During the two years your mom and dad stayed with us you never complained about the food. Including when you would attend a gathering, holiday party or a birthday party eating are food prepared by management and staff. We follow a nutrition plan from the state or what best suites the resident’s medical condition via medical professional. Medication is between the POA and the doctor or nurse practitioner PERIOD! Upon arrival to our homes both parents were on a lot of medication. The assistant living facility has absolutely nothing to do with prescribing or taking away medication from a resident. So, you said your dad was on 17 meds and went down to 9 that is between the POA and a licensed medical professional. The POA in this case is you. As a reminder your father was walking with a walker until you berated the nurse practitioner to change his medication against her advisement caused your dad to get injured and then now had to use a wheelchair. To say we drug patients and put them in chairs is an outrage and totally untrue. Again, all medications for are residents is discussed between POA and Licensed medical professional. The cost of the rooms was very fair due to the care they needed. Finally, in almost 10 years we’ve been in business we never had an allegation or violation of abuse or neglect. We are inspected annually by AZDHS and ombudsmen comes in quarterly to check on the residents to make sure their well taking care of. If that’s not enough per AZDHS we have a third-party nurse that writes care plans on the residents and to assure their well-being. Also, never a violation from APS. I know these days it’s easier to write on social media instead of face to face. You had two managers you could have talked too at any time, but you refused to do so in last couple months. I hope your parents are happy at the new assistant living facility. Remember, you were happy with us for a year and eight months. I hope it works out at the third facility because it seems to be a pattern. Best of luck! Sincerely, John Zungailo Owner/Manager Pleasant Living LLC.