New Haven Assisted Living & Memory Care of Wylie

My loved one was a resident at New Haven Assisted Living and Memory Care of Wylie. Her experience at this facility was not good. I absolutely would not recommend this facility to anyone. It was not a good experience for us at this facility.

The community is convenient for our family to see our loved one on a regular basis, and we didn't have to drive far. My loved one seems happy here. The staff are attentive to our loved one's care. The care of my loved one is being watched closely and this makes the family happy. The community works well with hospice. The staff are responsive to the family's requests for our loved one. There are no more than 11 residents in the community currently; however, they are able to accommodate 14 residents. Most of the time the community is a little over half capacity. Some of the care provided by the community: medication management, bathing, hygiene, and dressing assistance.

When our loved one was there the meals were not very good or on time so it became an issue for the residents who needed to take medication with their meals. Also we were told they have would activities going on during the week and that was not the case, either they did not have any or no one came to notify our loved one.

We had to move my mom because she had bed sores and they were not giving her her medications when she was supposed to get them, so she was in a lot of pain. I would tell others that if your family member cannot take care of themselves, you should not send them here. We were promised a lot of things up front and they were not able to follow through on them. We had a terrible experience with them and would not recommend them to others who are looking.

The staff at this location is simply the best. [name removed] is one of a kind and made our family transition so easy. God bless [name removed] and the staff here.

Love working with this community. [name removed] is exceptional with the care she provides to her residents along with how compassionate she is. The whole staff is awesome!

I was so nervous about coming here but my family went on and on about it. one of the first people that I met was [name removed]. she sang to me and I knew that this was the right place. The maintenance man is so helpful and helped me hang all of my pictures twice. Now my room feels like home. The staff is wonderful and sister always comes and sees me before she leaves. The food is great!

The staff is very nice. I love our administrator. Thank you.

Excellent place I would recommend this place to everyone.

All the staff is wonderful. I love that I don't have to worry about my mother when I'm not there.

Wonderful!

Food service and diet food available is a huge part of elderly fitness and care. My option food and care is outstanding. They listen!

I am a Home Health Nurse that has several communities (ALF, memory care) that I go in to see residents. I have been seeing residents in this community since it has been open. This facility always has been clean, smells good, and the staff is great, so warm and helpful. This facility is like a home. Oh yes, and the food smells so good.

My mom has been there for 10 months. I was nervous moving her from my home. However, they welcomed her and she has been very happy every time I visited. She has stayed healthy the entire time. She hugs all of the staff like they are family! New Haven's care and communication has been top-notch.

I've been working in home health for 30 years and I am very pleased with the compassionate care and love is shown to all the residents here. The staff are positive and patient, very attentive to their needs, respectful, preserving the dignity. Everything is clean, bright, and cheerful.

This is a great community nestled in a small town. It brings that home feeling every time I walk into the building. The staff make you feel welcome and right at home. The cook is always cooking great home-cooked delicious meals for the residents. The Activity Director has always got activities going meeting everyone's needs. Just all around great! The Director is loving and caring and that definitely shows throughout the building from all team members.

Very nice staff. Everyone is very caring. The only complaint is the food. Staff listens and communicates very well, for the most part, the staff is always very nice, caring, and patient. My only suggestion would be to find a way to stabilize the staff. Changes have been made and things are getting better every day.

I am a resident at New Haven Assisted Living, and I am very happy here. It is smaller than most facilities like this and it seems more like my home. I lived in Wylie before coming here, and it's a good family city. There are good schools and a great city library. Ballard Street is a little village with unique shopping and eating places, and many community activities are done there. There is a very nice playground. There are lots of churches here and they do a lot for the community. The Fire Dept. and the Police Dept. also are very efficient and helpful too.

I have a special diet with food allergies and they will always bring me something else to eat. They know what I like too! I receive excellent care and I just love them all! I can tell from their actions and their touch that they really care. They're always prompt and helpful! They do the little things and go the extra mile especially during these difficult times.

We moved Mom into New Haven Nov. 2019. After looking at a lot of facilities, we picked New Haven because the size was smaller and we felt like she would be better looked after. The rooms are bigger and she has space for all of the paintings she wanted to bring so it could feel like home. She is well taken care of and the meals are good! She has many friends. The Director of Life Enrichment makes sure there is always an activity to keep the residents busy, so that they don't miss their loved ones too much. Every room has a window and we make window visits during this COVID time. We have been very pleased with our experience so far!