Landon Ridge at Kingwood Assisted Living & Memory Care

I loved Landon Ridge, this was actually my first choice. But the lady we were working with would not respond to any of my calls or texts so we had to go with another facility. She called after we had already gotten mom all settled in her new facility.

There has been a lot of turnover of staff members which leads to the food not being as good as it should, the medical attention not being as good as it should be, etc. They say they have a chef on staff, but the food that they are serving is not for seniors, it is a lot of frozen and fried foods which are not good for dietary restrictions.

The friendliness of the staff members really stood out to us in the beginning. Our loved one does have the smallest apartment but it is well appointed.

The medication distribution needs to be closely monitored. If your loved one is a falling risk make sure to keep a close on that also. The response time for a fall was over 4 hours and the emergency pull did not work. I would not recommend this community to others.

I have had no issue with the community and before everything was going well. Communication is good especially when it comes to covid. I would recommend this community to others

The biggest thing is that there is alot of turnover at the facility. The rooms are deciently sized, The food is good my dad likes, and they offer a good varity. overall I would recommend this facility to others.

I would tell my friends that my loved one doesn't like the community, but they don't want to move either. Most of the staff my loved one likes. My loved likes the food a lot, but feels it is too heavy of portions at times.

I really loved this place.All people were very nice, place was very clean. The residents I saw seemed happy and well taken care of. only 1K more than Atria Assisted Living side. But concerns if they can handle [name removed].

It was great. Really like it.

READ YOUR CONTRACT!!! Before you decide to entrust this place with your loved one, do yourself a HUGE favor and READ YOUR CONTRACT!! They require a 14 day notice before you decide to terminate your stay INCLUDING DEATH!!! So if your know the EXACT DATE your loved one will die, you can plan accordingly and save yourself a$1000-$2000 in PENALTIES for a untimely death!!! NO EXCEPTIONS!!! Talk about insult to injury. This place has absolutely NO DECENCY and NO ETHICS to present a son who just lost his mother with an invoice for lack of notification of the 14 day window. IT"S A DEATH PENALTY what a terrible way to get one more payment. As a consolation we were told to READ YOUR CONTRACT. So I am passing this message along to everyone to not make the same mistake we did. While she was a tenant at Landon Ridge in Kingwood they had a management change due to excessive complaints that were supposed to have been remedied by a "new staff". This ended up being another miss in the performance department. Please look elsewhere for an ethical alternative. This place should not be on your list.

READ YOUR CONTRACT!!! Before you decide to entrust this place with your loved one, do yourself a HUGE favor and READ YOUR CONTRACT!! They require a 14 day notice before you decide to terminate your stay INCLUDING DEATH!!! So if your know the EXACT DATE your loved one will die, you can plan accordingly and save yourself a$1000-$2000 in PENALTIES for a untimely death!!! NO EXCEPTIONS!!! Talk about insult to injury. This place has absolutely NO DECENCY and NO ETHICS to present a son who just lost his mother with an invoice for lack of notification of the 14 day window. IT"S A DEATH PENALTY what a terrible way to get one more payment. As a consolation we were told to READ YOUR CONTRACT. So I am passing this message along to everyone to not make the same mistake we did. While she was a tenant at Landon Ridge in Kingwood they had a management change due to excessive complaints that were supposed to have been remedied by a "new staff". This ended up being another miss in the performance department. Please look elsewhere for an ethical alternative. This place should not be on your list.

Everybody was nice when I came for a tour. They were professional at answering my questions and showing me around the facility. My parents wanted to keep their king size bed and the bedroom in the apartment was not large enough and they don't need assisted living yet. Overall it was a good tour but they could not meet our needs.

We did tour the Isle at Kingwood. They gave a nice presentation with lunch provided. They did not have the right type of accommodations we were looking for our parents. We were looking for true bedrooms separate from the living space.

We like the care of this community. The staff are very caring and let me know of any changes. The menu is good and the meals are very good. I like that he does like the activities with the other residents. The community is close to home so that we can still assist and caring for my father.We highly recommend the care at this community for other families and there loved ones.

The Isle is the newest AL facility and it had many options available for the residents including physical therapy. The rooms were larger than most facilities and the fresh fruit was easily accessibly. I was most impressed with the warm friendly feeling and consider this my #1 choice.

My parents live here and things are going pretty well. There are some things they could improve.They don't seem to follow-up through when they say they are going to do something. For example, we asked for keys to be made for their room and they still haven't done that. They could use more staff on the weekends. Sometimes we show up to take them out for lunch and they still haven't had showers or gotten ready for the day. When they push their necklace they've been told it can take up to 15 minutes.I'm not sure I feel comfortable with that if one of them falls. Overall, the facility is very nice and the people are friendly. I think they just need more staff to care for the residents.They are getting involved in activities slowly. They are very happy with the meals.I haven't eat there but from what I've seen the presentation is nice. We chose Isle at Kingwood because it was the best looking one out of all the communities I toured.One of the things I noticed during the tour is the lady showing us around was greeting the residents by name and I liked that.

Mom enjoys participating in some of the activities they offer. The staff are good at encouraging her to participate. They seem to genuinely care about the residents. The staff are friendly and enthusiastic. She likes the food a lot. The community is well designed and attractive. Most of the residents seem content living here. I would recommend this community without hesitation.

The facility was beautiful and well designed. Our Mother did not get to stay long but every amenity she needed was given to her and the family. Staff was exceptional and so compassionate from our initial meeting with [Removed], our contract signing with [Removed], the many conversations with [Removed], sweet concern for all our questions by [Removed], and the loving care shown by [Removed] and [Removed] and the Hospice personnel. I regret if I failed to name other caregivers because everyone we met could not have been more supportive. This experience was a very difficult time for the family but our Mother and her family were given the best care and respect anyone could provide.

After reviewing this and other facilities, I elected to move my Mother to the Isle at Kingwood. Though the facility is attractive, clean, and relatively new, the attitude of the staff and residents was the primary consideration in my choice. She has been there about two weeks and has adapted quickly and is enjoying every aspect of the facility.

Isle of Kingwood was the last place my sister and I visited but it was our first choice for our mom. The staff was so kind and sweet and caring. The building is very warm and homey. It is decorated for the seasons and always clean. We are close by to assist with any tweaks in her care but are confident that if we are gone for any length of time she couldn't be better cared for.