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My review of Karo Mina Care Home anonymous - Child of resident/client
The staff members and care takers were all very friendly. The food there was all made by hand, which was a huge plus. They made the meals depending on the residents dietary needs, so they were very accommodating. During Christmas time they had some carolers come by and sing, but just with the covid restrictions the activities were pretty limited, but we think everything did a good job we were satisfied. Karo Mina location wise is in a good spot, we have nothing negative to say about the place. It was kept clean and neat.
A caring facility called Home
Richard - Child of resident/client
Karo Mina Care Home is a wonderful place for your loved ones. For over 6 years they treated my mother with such love and special care. The facility is always clean and spotless. The meals are amazing and homemade. I would highly recommend Karo Mina Care Home. It's a place of love, kindness and gentleness. The people that work their are very caring and gentle. I can't say enough about Karo Mina; it's a place your loved ones can call home.
Lovable helping hands
Richard Ellis - Loved one of resident/client
[Name removed] is a very nice and loving care-giver. Her facility is always clean and tidy. My mom has been under [name removed]'s care for over 5 years and has had wonderful care.
Beautiful clean place
Ghada Ha - Industry reviewer
I love this place! It is a very clean place in a very beautiful safe area and the staff are very friendly and kind and they do excellent job taking care of the seniors. They provide entertaining activities and their food is very good. I recommend this beautiful, clean, sunny place for anyone who needs care for the loved ones.
Pleasant, Welcoming & Caring Environment
Madeleine B - Toured community
Our mother is a resident at Karo Mina Care Home. The facility is a home setting. They have a living room, separate dining room, and outside patio and garden area. The house is always clean and neat. Our mother has been a resident for nearly 3 years. She has a single room and it is spacious and well kept. The food is always homemade and there is variety with the lunches and dinners. The staff are kind and caring and whenever we visit they are friendly and helpful. The owners are quick to notify us if ever our mother needs medical attention and whenever there is something our mother needs. If we have an idea about how to improve our mother's quality of life the owners are open to hearing our suggestions and working with us to implement them if feasible. Excellent communication between the owners and ourselves make us feel connected to our mother, for example we are able to video chat with our mother regularly using our phones and iPad. We have full schedules with our own work and families, and because the owners alert us whenever necessary and help us stay connected with our mother we feel more at ease. Overall a pleasant, welcoming and caring environment. We highly recommend this facility.
Karo Mina services
ellen moreno - Resident/client
My sister and I were looking for home in early 2018 for our Aunt. We found this wonderful care home ! We had checked out the reviews as anyone would do. I have to say this place is beyond a 10 Star for us. [Name removed] and her staff really do a an exceptional job of taking care of our Aunt and also to everyone else's well being. They look after their health, hygiene, food and activities all in a compassionate way. [Name removed] and her staff are just exceptional. I had to move far away and I do miss may aunt but I know she is in a good safe place and that is a great peace of mind.
Clean place, friendly, and professional care home. I recommend this place for anyone needs care for loved one.
Had a wonderful experience with [Removed] care for my father, home is impeccable, residence were always clean and relaxed whenever I dropped by unannounced, staff take care of residents on a personal level (birthday's, holidays,etc,,) very accommodating and professional.
Something to think about! Greg M Mullins
Mona was nice enough, also very accommodating, but very excitable and emotional, did not know how to handle adverse situations and her staff is not adequately trained as far as the care of an elderly person.
My mother was there for four days ! had an infection that they did not notice and died because of her infection . If Mona and her staff were better trained, or at all ,they would have noticed all the signs ,but because of their inexperience and lack of sufficient training they noticed nothing.
My mother had such a bad infection the doctors could not save her and she died 1 day after leaving Mona's care, my suggestion is always check qualifications and references when looking for elderly Care Professionals.
Never trust anyone who has anything to do with elderly care it's all about the money!!!!!
Response from Karo Mina Care HomeFebruary 3, 2017
Greg, thank you for your review despite the short time your mother spent at our facility. My prayers goes to you for your loss. However, I'm disappointed that your review did not mention all the facts accurately. Your mother only stayed at our facility for 2 and half days; she moved on 12/13/2016 and left on 12/15/2016. Your mother was between hospitals and rehab for almost 4 months before she came to Karo Mina for the same condition she died from. When I first went to visit her at rehab for an assessment of her condition, I had recommended moving your mother to hospice but you refused. Even rehab recommended the same but you insisted on placing her at an assisted living facility. Since I have over 15 years experience caring for seniors including 14 years working with hospice, I agreed to care for your mother.
On the day your mother moved to Karo Mina, December 13th, she had stomach aches due to the same condition she had been suffering from. She could not eat and was only able to take liquids such as ensure, soup or very light oatmeal. We spoke on the phone and you informed me that a nurse will come see your mother the next day. On Wednesday, December 14th the nurse didn't show up. Your mother continued to have the same stomach aches when she ate but they were never painful enough to take her to the emergency room. You came to Karo Mina to see your mother on the evening of Wednesday, December 14th and I mentioned to you that the nurse hasn't come yet. You were upset at her insurance services and said a nurse should have come to see her already. You actually thanked me for caring for your mother then left. In the morning of Thursday, December 15th, your mother seemed to have less pain and I even sent you a picture of her in a text massage after she finished her lunch and you responded back "Awesome". In the afternoon, your mother started having the same aches and asked to lay down. During that time a nurse finally arrived and your mother woke up with the same stomach aches. The nurse performed a few tests on your mother and decided to transfer her to the hospital. Your mother spent Thursday night there and passed away on Friday, December 16th.
Greg, I'm even more disappointed that you mentioned "money" at the end of your review despite the fact that you did not pay me for your mother's stay until 9 days after she had passed away. Typically, a deposit is required before a resident moves in but I was flexible with you due to the circumstances.
The community is spotless!!! anonymous - Loved one of resident/client
The staff at Karo Mina Care Home are taking good care of my mom. The staff keep me updated on her care. She says the food is good. She does participate in a few activities and the one thing I would say is that they need a few more activities. I would recommend this community to family and friends.
Review of Karo Mina Care Home - San Ramon, CA
Anonymous - Toured community
Mona was very nice She was able to provide a tour on really short notice . She was kind and listened. Nice neighborhood location
anonymous - Toured community
First impression of outside and inside is wonderful.
Nice and quiet neighborhood.
Not sure about some add on prices..."flexible" but kind of a hard sell
Nice home, close to house N... Anonymous - Toured community
Nice home, close to house No fixed schedule Two people Start at $3500 + care fees Could not give cost estimate
Mona and her staff are terrific. They... Anonymous - Resident/client
Mona and her staff are terrific. They really care about mom's well being and will do everything to insure her needs are met
A very nice home and both caregivers ... A Place For Mom Customer - Toured community
A very nice home and both caregivers appear to be excellent caretakers. The home is very clean but a little more expensive than the others. Doctor visits may be a challenge as one caregiver is also the cook.