Independence Village of Pella

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We are extraordinarily grateful to have found Independence Village in Pella for mom and dad. All along the way, the genuinely remarkable and caring staff members - every single one of them - have been astoundingly accommodating, uplifting, encouraging, and wonderfully resourceful at every turn. The entire facility is spacious, tidy and clean, beautifully appointed, and bright and cheery.

This senior living community is beautiful and calming.

This facility is everything a person needs. Everyone is pleasant and helpful. They go above and beyond. Very caring staff.

I feel like they did us wrong. Initially we met with the director of nursing and the salesperson, and we explained my loved one's needs. We were very clear with what he needed, and they said it was going to be no problem. When we arrived less than two weeks later, they had fired the director of nursing we had met with. My loved one was there for only one night when they called us to say we had to come pick him up because they could not take care of his needs. They also said that had they had a different director of nursing, they never would have accepted him in the first place. So we were left to scramble to get him out of there and into a new place. They told me we would get a refund within 30-45 days, and months later I only just now got a refund after having to call several times to follow up . It was just a bad experience.

I appreciate the staff's efforts to keep the community of residents safe in Covid, even though it was very difficult. Office staff is always willing to assist my mother with her phone problem. Working with my mother's menu and the dietary departments has been very smooth and helpful.

Once again, I would like to say "thanks" for the loving concern you have shown for your resident family. I am truly grateful for your loving concern.

Thanks for the inside and outside improvements and upgrades to the community. It definitely looks warm and inviting! We ALL take pride in our community.

I love my apartment. All my visitors compliment the size & state how nice it is.

Beautiful community, great people & caring staff!

This is an amazing place! Their staff is helpful & friendly. The residents are provided lots of fun activities & opportunities to do different thinks. The building is beautifully decorated

I just moved to Independent living at Independence Village and I highly satisfied with the beautiful community they offer 4 my apartment. I definitely made the right decision, wish I did it sooner.

Independence Village of Pella, is beautiful and has very high standards. It is one of a kind.

We felt that dad received excellent care and we are thankful that he had a good experience here. Thank you!!

Mom has loved this place. She enjoys the friends she has made there (including staff) and she loves her apartment. The staff is friendly, polite and always helpful. They listen to the residence for when it comes to improvements.

It's Wonderful

[name removed] is very helpful and always positive with the residents. She makes exercise fun. I love how she interacts with them. Everyone in this community has been very positive.

Staff is amazing and very caring. Activities are great but i don't go to many. I am enjoying being able to safely have visitors. Food is okay could be better but i get enough to eat. I really enjoy living here.

The Independence Village family is the best way to describe all who give of themselves to others here. Everyone is friendly, thoughtful, skilled, and professional. Most importantly they care from the heart. They treat all of our respective family members as though they were their own. I have developed a trust in them and feel at ease knowing my loved one is loved and safe.

The community is very clean and neat. The care is very nice and friendly but the administrative staff doesn't always share the entire story. Communication between the staff and the family is good and they return calls in a timely manner. The communication between the staff is not good. I can tell the AM shift something and they do not relay it to the PM staff

Independence Village of Pella is filled with love and is truly outstanding! They go far and beyond to enrich the lives of their residents and to make every minute of everyday an exceptional moment. It doesn’t get any better than this!