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HomeCare Professionals - Daly City, CA

295 89th Street Ste 107, Daly City, CA 94015

7 reviews
For services offered:
(866) 374-4058
HomeCare Professionals - Daly City, CA
HomeCare Professionals - Daly City, CA
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Anne
-
Family/friend
5.0
Home Care Professionals
Home Care Professionals was wonderful. We had several different caregivers and all were well prepared and able to help [name removed] get back to normal life. I would definitely recommend the services to friends and would use them again (though hoping that is far off). Guess we should loo

About the facility
HomeCare Professionals - Daly City, CA

HomeCare Professionals, Inc. (HCP) is a full service home care agency servicing primarily San Francisco County, San Mateo County and Santa Clara County. Established in 2005, HCP's mission has been to provide the best in-home care at the best rates possible. HCP is a locally owned and operated company- not part of franchise, which allows HCP to offer greater flexibility to its clients.

HCP is proud to be certified by the California Association of Health Services at Home (CAHSAH) and a member of the Home Care Association of America (HCAOA). Give us a call to experience the difference. We are here to help!

Senior living options offered

Home Care

Pricing
for HomeCare Professionals - Daly City, CA

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HomeCare Professionals - Daly City, CA
HomeCare Professionals - Daly City, CA

295 89th Street Ste 107, Daly City, CA 94015

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Senior Helpers of San Francisco

3712 Mission Street, San Francisco, CA 94110

Reliable Caregivers Inc
Reliable Caregivers Inc

1700 California Street, Suite 400, San Francisco, CA 94109

8.5
Review score
7 reviews
8.5
Review score
7 reviews
5 star
43%
4 star
29%
3 star
0%
2 star
14%
1 star
14%
8.5
Review score
4 reviews
8.5
Review score
4 reviews
5 star
50%
4 star
25%
3 star
25%
2 star
0%
1 star
0%
Review score not available
Review score not available
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Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

No

Pet friendly

No

Pet friendly

No

Care types offered

1

Home Care

Care types offered

1

Home Care

Care types offered

1

Home Care

Care types offered

1

Home Care

Reviews

for HomeCare Professionals - Daly City, CA

Overall Rating
3.6
Cleanliness
3.3
Friendliness
3.3
Care Services
3.3
Staff
Meals & Dining
Activities
3.3
Value for Cost
3.3
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-7 of 7 reviews
Anne - Family/friend
Home Care
December 7, 2023
5.0
Verified Review
Home Care Professionals
Home Care Professionals was wonderful. We had several different caregivers and all were well prepared and able to help [name removed] get back to normal life. I would definitely recommend the services to friends and would use them again (though hoping that is far off). Guess we should look at alternative options for housing but hopefully we can stay in our own home with our dog and cats!
Ms. Waldon - Toured community
Home Care
February 13, 2019
2.0
Disappointed -Lack of Follow Through
Caregiver quit without giving notice. Lack of feedback from Agency even after two requests and assurances that I would be contacted. Invoices mailed to dementia patient-no follow up on payment. Very disappointed as the initial contact and home visit went very well.
Cleanliness
2
Friendliness
2
Value for Cost
2
Care Services
2
Activities
2
anonymous - Resident/client
Home Care
June 7, 2016
5.0
Verified Review
I would recommend this home care agency!!
The caregiver from HomeCare Professionals was wonderful. He was on time and helped my friend a lot. The office staff were great when I worked with them to set up the care. We no longer need the service but I would use them again.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Home Care
January 21, 2016
0.5
Verified Review
Worse experience ever for my parents
I am so so disappointed in your agency. I realize that home care for the elderly is a growing business and agencies are in competition for clients and for experienced, hardworking employees. We had the worse of the worse help for my mother. The first caregiver was a CNA who did help my mother but she wouldn't converse with her. She would spend most of her 6 hours sitting drinking our coffee and doing nothing. The second caregiver was not a CNA and she didn't want to do anything but sit and stare into space. She would not help my mother cut up vegetables because she claimed,"Oh no i don't do that if it's for the family". What family? My mother and father? She would not even cook dinner for them or set the table. She was totally useless. On top of that, my father was overcharged and if we didn't look at the bill, we wouldn't have known. We had to call and complain. also, they quoted us the wrong hourly rate when we first met with the sales agent. Beware, everyone, of exactly what kind of care you're going to get
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
Response from HomeCare Professionals - Daly City, CA
January 22, 2016
Anytime a client has a negative experience with HomeCare Professionals HCP we take the complaint very seriously to understand what went wrong. With this client HCP admittedly made some mistakes; Our Director initially quoted the wrong billing rate, (but called, apologized, and informed this client of the correct rate before services started) and we made a small billing error on this client's first invoice which was corrected on their next invoice. However, HCP was in a difficult position servicing this client because the family members were not on the same page as to the services needed, and their satisfaction with our services. For example, the spouse of the recipient of care (whom we spoke with regularly) was very surprised and upset to learn that their daughter had canceled our services. He stated that he was happy with our services and that he really liked one caregiver in particular. Apparently no family members informed him about stopping our service. We try very hard to make everyone happy, as this situation is not unique to this client, but unfortunately in this case we could not do so.
anonymous - Family/friend
Home Care
January 4, 2016
5.0
Verified Review
They did a good job and were awesome.
They did a good job and were awesome.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Erin Casey - Toured community
Home Care
October 26, 2015
4.0
Verified Review
A little rocky start, but I think we have things nailed down now. Everyone is very nice and helpful, in spite of some communication issues. So far so good
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Anonymous - Toured community
Home Care
September 24, 2014
3.5
Happy with the people who come out.
We are very happy with the people that have come out so far. However my loved one has gone through three people so far. It seems like they want more hours than we can pay for, so they leave. My loved ones are very happy with the lady that comes out, but now she wants more hours. We have been very good about communicating how many hours we can pay for and I feel like they should send someone for whom that works. Other than that we have been pretty happy with them.
Viewing 1-7 out of 7 reviews

Services
at HomeCare Professionals - Daly City, CA

Community Amenities

Languages spoken

  • Filipino
  • Spanish

Neighborhoods
around HomeCare Professionals - Daly City, CA

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HomeCare Professionals - Daly City, CA in google map

Frequently Asked Questions
about HomeCare Professionals - Daly City, CA

A Place for Mom has scored HomeCare Professionals - Daly City, CA 8.5 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (650) 757-4717 to reach a resident at HomeCare Professionals - Daly City, CA.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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