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Home and Hearth Caregivers - Countryside

6432 Joliet Road, Countryside, IL 60525

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LD - Loved one of resident/client
5.0
Would Recommend This Service To any Family and Friends

They did an excellent job. They did everything we asked them too. They kept really good records. They let us know if there were any issues and worked with us through those issues. The beginning was a bit rough trying to find a good match with the same staff member coming. Once we got that same person during our visits, everything moved much more smoothly.... Read more

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About the agency

Our mission at Home and Hearth Caregivers is to provide our clients quality, personalized non-medical care that enables them to live safely and comfortably in their own homes. We understand the difficulties of finding compassionate help and have been assisting seniors in our area for over ten years. Our caregivers are dedicated to providing quality assistance with daily living activities, including: fall prevention, grocery shopping, errands, light housekeeping cleaning, meal preparation, personal care, companionship, medication reminders, and more.

Our caregivers are bonded, insured, screened, and extensively trained to help ensure clients receive the best caregiver to suit their needs. We value and respect clients and are honored to be in clients’ homes. Home and Hearth Caregivers are dedicated to making sure we complement the lifestyle of everyone we serve by promoting autonomy and privacy in the way our clients are supported. Let us know how we can support you, wherever you call home, today.

Senior Living Options Offered

Home Care
Home Care
Home care relies on trained aides to provide companionship and non-medical care for seniors living at home.

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Services at Home and Hearth Caregivers - Countryside

Facility Amenities

Languages spoken

Filipino
French
German
Italian

Reviews for Home and Hearth Caregivers - Countryside

4.4

(18 reviews)

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Cleanliness

4.5

Care services

4.4

Staff

4.8

Meals & dining

No data collected

Activities

4.3

Value for cost

4.3

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Verified Review
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1-18 of 18 reviews
5.0
March 25, 2022
LD - Loved one of resident/client
Verified Review
Would Recommend This Service To any Family and Friends

They did an excellent job. They did everything we asked them too. They kept really good records. They let us know if there were any issues and worked with us through those issues. The beginning was a bit rough trying to find a good match with the same staff member coming. Once we got that same person during our visits, everything moved much more smoothly.


3.0
March 24, 2022
Anonymous - Loved one of resident/client
Verified Review
Good Care Provided, Limited with Caregiver Availability at That Time

They were caring, kind, and responsive. They were short staffed and ran into trouble with finding caregivers to assist my loved one. The caregivers that did come were professional, it was difficult with the scheduling of the caregivers to assist with the services. Home and Hearth was able to assist with daily living activities at home and this was adequate for my loved one.


5.0
July 2, 2021
anonymous - Loved one of resident/client
Verified Review
Good Experience

They were good. The only issue was if our person didn't show up, they didn't have any replacement. But our caregiver was great. She was friendly, down-to-earth, and just very nice. We had no problems with the scheduling/billing side of things either.


5.0
March 31, 2021
anonymous - Loved one of resident/client
Verified Review
Just Needed More Help Than I Got

We had a good experience. They were helpful and friendly. We just needed more help than what we got. Even though they were nice, the individual caregivers were not as attentive as we needed.


5.0
August 30, 2019
Joan Jurgens - Toured community

So far we have been very pleased. The girls they have were great. No complaints


4.0
July 2, 2015
anonymous - Loved one of resident/client
Verified Review
Very Pleased

Home and Hearth caregivers are doing a wonderful job! We are just thrilled to have Nancy there to help with our parents. She is now a part of the family and my parents adore her! They have adopted her as their third daughter and we couldn't bee more happy to have her!


4.0
May 8, 2015
anonymous - Toured community
Verified Review
very happy

Home and Hearth Caregivers is helping out with my father. He is very happy with the woman they have coming out to the house. She does an excellent job. I am not able to be right there to check in with and help out my dad on a regular basis and I am very thankful to have them there to help out.


5.0
January 28, 2015
Darwyn hackney - Toured community
Highly Recommended

home and Hearth Caregivers really worked hard to be supportive and find a caregiver that fitted my families needs. Anytime I have a question or a problem, they are there to help. I would recommend this agency to anyone looking for a caregiver.


3.5
October 27, 2014
anonymous - Toured community
Verified Review
Kind and accommodating...

She was very kind. She was going to meet with me but something came up. We did not meet due to finding another service suggested by my cousin. They were Professional and accommodating.


5.0
October 27, 2014
anonymous - Loved one of resident/client
Verified Review
Satisfied

Our caregiver from Home and Hearth Caregivers are great. We are satisfied with overall services. In terms of activities, it would not be applicable. In terms of cleanliness, I would say five stars. She is very friendly professional and caring. So, we are quite satisfied with everything and would recommend them to others.


2.0
May 27, 2014
L
Verified Review
Service falls short of needs; expectations not met.

Home and Hearth Caregivers began as a positive experience. The Care Manager assessed the situation at hand, and then did a follow-up interview session with the caregivers. With the second interview, my parents had chosen a caregiver that worked well with them. Unfortunately just after 6 days work, due to a change in the caregiver's schedule, she would no longer fulfill the role for my parents. Parents went on to interview two new caregivers. However, even with knowing what days and hours they were asking for, they brought in caregivers who did not want to fulfill the times. All of this change was very disruptive, confusing, and overwhelming for my senior parents. What we worked so hard to establish lasted for six days, developed into a revolving door, and was terminated within 3-4 weeks. My parents terminated Home and Hearth Caregivers services. In summary, I do not feel Home and Hearth Caregivers managers properly apprised caregivers before brining them to interview with my parents. An appropriate fit was not found, and out of frustration my parents terminated services. This left me searching for a new provider. My parents were told they would receive a refund. To date, the refund has not been received.


3.5
May 22, 2014
Anonymous - Loved one of resident/client
Verified Review
Could be better

I haven’t really had any experience with any other home care services. Individual caregivers are more or less engaged with individual client. They don’t really take her out of the house. They just do cleaning and cooking, that kind of thing. We’ve had some scheduling issues that ultimately between the care giver and their employer, but have bled over into some transitional issues that were not ideal. Some of the caregivers have a little bit less skill in handling the situations they are called up on to handle than others.


5.0
February 15, 2014
Anonymous - Toured community
Verified Review
They were very professional...

They were very professional and explained in detail. They thoroughly answered all my questions. Still haven't decided what to do as my mom doesn't know exactly what kind of help she wants at home.


5.0
November 11, 2013
Happy Customer - Loved one of resident/client
Verified Review
Mom is Pleased

The care is good. My mom is pleased. They are helping her with bathing, dressing, walking, and other basic assistance. They're driving her to doctor's appointments and things too. Hopefully we've got the billing all straightened away. They're accepting our insurance so I need to make sure they've been paid by them.


4.5
November 7, 2013
Son - Loved one of resident/client
Verified Review
No Complaints So Far

They're pretty good. I don't have any complaints and I don't think my mom does either. Laverne, mom's caregiver, is doing what she's supposed to do. She's just doing general care and a little bit of taking care of the house but not too much. She runs mom around to her doctor's appointments and gets groceries. She makes sure mom takes her meds and eats. She doing her job. I hate to give them a 5 because that's perfect and nobody's perfect but they're doing a good job. We have no complaints. Everything is working out good so far.


5.0
August 14, 2013
Susan Hettinger - Loved one of resident/client
Verified Review
Caring and Patient

I was dealing primarily with Sheila. She was very responsive and very caring. She was very patient with my dad in explaining the care and all the charges and she didn't just settle for head nod. She had him repeat back his understanding of what was going to be provided which was good. Maria, the weekend person, and Kathleed, who was the Monday through Friday person, were really great with my mom and she is difficult. We ended up having to place her custodially because of her Alzheimer's. It had nothing to do with Home and Hearth.


4.0
August 12, 2013
Carol - Loved one of resident/client
Verified Review
Weird policy

They weren't required to do a lot of cleaning, they were certainly orderly but they were just there for my mother and they were very friendly. If the caregivers reposibility is to suggest things to do (based on their experiences with the elderly and what they would need to do), that really didn't happen, she waited for me to tell her what to do. Home and Hearth required a deposit upfront, in advance of providing services and I'm not sure why they require that. I've worked with 2 others that never required that, that was a little off putting and very strange. I would caution them against possibly appearing to apply that policy selectively. Its not asked for before the initial meeting, if that's their policy they need to state it on their website or when you make an appointment.


5.0
July 30, 2013
Suzanne
Verified Review
Desperately Seeking Help

I am the sole caregiver for my mom who is suffering from severe dementia. I wanted her to remain at my home for as long as possible but found the responsibilities daunting. Home and Hearth came to my rescue. Their professionalism and kindness was much more than I expected. The caregiver they matched with my mom was very professional. She lovingly cares for her, walks with her and make sure that the day she spends with her is full. I can recommend them to anyone seeking quality home care.

Frequently Asked Questions about Home and Hearth Caregivers - Countryside

Home and Hearth Caregivers - Countryside has received an average review rating of 4.4 based on 18 reviews. See all reviews.

Call (708) 352-4663 to reach a resident at Home and Hearth Caregivers - Countryside.

To reach a resident at Home and Hearth Caregivers - Countryside call: (708) 352-4663



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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.