Holiday The Stratford

My loved one is a resident at Holiday The Stratford and the experience has been great so far! Friendly staff all around at this facility. Spaces are clean. The meals are good quality. Love the option of Bible studies and services. The move in process was a bit slow (didn't happen the first day and we had questions regarding the emergency device). I would recommend this facility to others.

There is a table with tea and lemonade, sometimes snacks (fruit) that should be available between meals but they take it all up at end of meal. I've complained but nothing changed. Employees are mostly helpful but inconsistent or unavailable, especially management. Use of transport van is more limited than other places though the driver did accommodate when I went thru other means than manager. Many residents are not happy with meals, management says regular chef out on medical leave but long time. There should be more than 1 elevator for building size.

The food has been one of the major complaints from my Mother. They serve sandwiches for dinner frequently, with brown wilted lettuce. The activities wained for a few weeks. They need more BINGO. The apartment sizes are good enough size wise.

It's been very good interaction with the staff. My loved one loves the food and fits in well. They offer a lot of activites, such as; get togethers,puzzles,worship,fellowship, and singing. It's very good value for the money and I would recommemd to other people. We picked this community, because of the location. They were very accomading, as far as the move in, and it was very easy. They also have the ability to have pets.

I discovered the day I moved that my apartment was never cleaned from the last resident. Bathroom was dirty with [removed] on back of toilet, soap scum in shower and stuff all over bathroom and closet doors. The food here is absolutely disgusting. Most people here have complained daily about the food service. Dinning room floors are disgusting and rarely get mopped. I would think twice before moving in here.

It's a safe facility. It's clean and people are helpful. The food is good. It is pricey but all are and this one is cheaper than others. My loved one and I would like more veggies. Activties are good however my loved one does not take part often enough to judge.

I feel safe and that my family member here is safe and well cared for. All though the place could use a few updates. I have seen the activity calendar and they have work out, games, movie events and more for the residents to do to stay busy .