Heartis Longview

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Due to the covid restrictions we have not been able to get inside the community, but from our understanding the food seems to be pretty good. We would recommend the Heartis Longview community to others.

Their memory care was very, very good, with the variety of activities and the amount they provided. They dealt with Alzheimer's patients very well. The staff were very friendly and helpful, and a couple of them even gave me their cellphones numbers. They always called if something came up. The care was good overall, but when my loved one became incontinent, he needed to be changed more often. Overall I would recommend this community.

Initially our first impression of Heartis Longview community was a very positive one, our experience so far would be a five out of five. If asked, we would recommend this community to a family or friend.

I toured 3 Memory Care units in Longview & have seen 2 others in the past. I chose Heartis for my mother because: 1) It consists of a single straight hall leading to either the dining/recreation area or a garden, so she can't get lost & doesn't have to walk far to get to either place (a concern because she has bad lungs); 2) it is bright & cheery with high ceilings & big ( by nursing home standards) windows - great for someone prone to depression; 3) the staff members are very friendly, nurturing, & patient. I see my mother every day & have been reassured by how involved they are with their charges - always looking for ways to help without being asked, checking on them when they choose to stay in their rooms, & responding very quickly when any alarm goes off. My mother has only been there one month & cannot remember any names, but she already clearly trusts them & is willing to cooperate with them. Both of us also like that her room looks out at woods.

My wife was in the memory. Care section for a short time before her death. My regret is that we did not go to Heartis in the beginning. The staff handled a very difficult situation with love and respect. She received excellent care. [name removed] did everything she could for [name removed]. [name removed] had Lewy Body Dementia which is very difficult to control. I highly recommend Heartis to anyone when the time arrives for a facility. The staff kept me informed the entire time and would call if I was needed to help [name removed]. Outstanding staff and facility with exceptional food for the residents.

My overall rating is 0

I have no complaints of how things are going for my mother since she made the move into this community. The staff have been friendly and I am comfortable with the quality of care she has been receiving. She has had no problems with the meals and enjoys participating in a few of the activities they have from time to time with the other residents. Overall it has been a great place and we are thankful for this place.

This is a nice community for care for a loved one. We liked that tour that would have been a nice place for care for my mom. The staff is caring and able to answer questions We like the menu and the activities. We wanted a community closer. We would suggest this community for good care and the value that is offered.

We love the Heartis Longview, the people are very nice, cooperative and accommodating. I highly recommend this community. They are very good about doing what I ask, my aunt seems to be very pleased. My cousin and I love the openness and brightness, the facility it's very open and bright. [Removed], the executive director, is an amazingly sweet lady. Everyone down to the maintenance man is just as accommodating, we could not be more pleased.

Our tour of this community was excellent, the staff made sure that my loved ones questions where answered in detail and had lots of patience with her. The property was well maintained and kept very clean.