Hearthstone of Northern Nevada

I'm very happy with the accommodations and how my loved one is being treated. She's doing good with therapy and I've noticed improvements and that's good. The staff friendliness is beyond amazing! All of the nurses are helpful and attentive. Every time I'm there and ask for something they are great. The heads of all the departments had a conference call meeting with me and updated me and I appreciated that. Each department that I've talked to has been very nice.

My loved one likes their rehab therapy a lot. She liked that they take her out of bed. They are really nurturing and they make sure she has everything she needs. The facility looked really nice. It is clean and spacious. If we are speaking about her eating what she is supposed to be eating it's excellent. She just says it's too bland.

Everything is good and I enjoy being here. I am playing bingo now and it is a lot of fun. I enjoy the people who are helping me here. Everybody provides great care to me. It is very clean. My doctors communicate with me and let me know how I am doing and I let them know things.

We have been extremely pleased with Hearthstone. The place looks clean. I liked the food. I don't live nearby and the staff keeps me informed whenever there are changes with my brother.

They doing a pretty great job. The communication is excellent. The nursing staff seems to really on top of letting know if an incident has occurred. It seems fairly clean. As clean as you can keep a place like that. It doesn't smell very great. They do not have bed restraints, just a monitor thing. I wish they offered that service.

Their physical therapy is getting her up and moving around and she is doing much better. The food is not hot when it is served but it is okay. Her doctors talk to her and the physical therapists talk with her. She can make her own decisions.

They've done a pretty good job with taking care of her and scheduling the physical therapy with her every day. I have not found anyone that I would complain about. They are friendly and caring. There are people around when you need help. The cleanliness seems to be good. There are people around and cleaning continuously. We had a meeting with the higher up of staff about where we are going.

Overall, the stay has been great! He does not want to be there but it has nothing to do with the rehab. So far from what I have seen everyone is very nice. They do not make him get up to go to the bathroom and he needs to be bathed more often.

So far it is good. I like everything. They all provide good care. Whenever I have a question they answer my questions.

We are waiting for her to get her strength back and we are going to take her out of there. The only thing she likes is their physical and occupational therapy. They are nice and friendly. The physical and occupational therapists go the extra mile and all five of them are good. The wait for help is too long after pressing the call better. I think the nursing and medical staff are not that good. It seems pretty clean. She is not a fan of the food. All of the staff needs to improve with communication.

There are some issues, but it's on a case by case situation. Their rehab therapists are working with him more. For the first four days, he just laid in bed. They didn't do any therapy or anything. They're busy now! The staff is misguided and have miscommunication. They have issues to work on. I've had some issues with communication. You say one thing, and the person passes it on and screws it up. Not getting the message and not returning phone calls.

I would not take him there again. The nurse's aide did not clean him well and we had to clean him up. Every time we came in his head was leaning on the rails and he was uncomfortable and completely undressed. There was certain staff that was not good to be around. They were not helpful and were rude. There were some nurses who seemed to care. The facility itself is clean. I had to ask for towels. His chart showed he needs pureed food and they gave him regular food. Then they put his food in a machine to puree it. Why is he not being watched for his medical condition and they did not recognize his condition? I had to ask them for updates.

Everybody is very helpful and friendly. The place is really nice. It has no odor to it. I love the lobby. The lobby is great.

My loved one has been happy there. It's very clean, and that is important to her. They treat her pleasantly. She had an injury when she checked in there, and it's gone. She is getting good care. The therapists work with her every day. The staff is very nice. She thinks of one of them as a family member. We just went for a care meeting last week. We are kept abreast of what they are doing.

Things went very well.

It was very good. The therapy was really nice. My loved one loved the nurses. The staff was really good. It was clean and very nice, too. She liked the food. As soon as we asked questions, we had an answer.

It is good and comfortable. My loved one is getting better. He has a clean bathroom and everything. He likes the food.

My wife is well taken care of. She is comfortable. They are working on her in therapy and she is getting better. She has not complained about the nurses. They are very nice down there. It is clean. They called last week and she said she is doing okay. My wife is not particularly fond of the food.

My loved one has been treated really well. The therapists are good. Everybody is very helpful. She will be coming back for more therapy. The nurses are very good. The food is pretty good. A couple of meals she got something she does not like.

It has been good. The food is decent and the nurses have been very good. My loved one has been very happy with the therapy. His doctor on the team is very, very kind and very helpful. The cleaning is fine.