Harmony at Hope Mills

The facility is nice, very clean. Employees are very nice and staff very attentive to patients and their needs. I would recommend to others.

It was the best for my sister and close to our house.I cannot fairly rate the facility yet; my sister has only been there for a hort period of time. So I am observing still.

We toured Harmony at Hope Mills when searching for a Memory Care facility for our loved one. This facility was wonderful. The cleanliness and friendliness were great. The staff and activities seemed great also!

I love the Director and the " vibe" at Harmony at Hope Mills! The living space is very spacious. They get a 5 on the tour! Hope Mills is much further than my 88 year old Dad can drive to see my mom while she's in assisted living! That's why we did not choose Harmony..

The reason for the 3 scores was related to her getting moved to the memory unit. I didn't like the care received there. The place constantly smelled of urine and the entire place was depressing. We have since moved her to [facility name removed] which seems to be a much more professional and engaging atmosphere. She has since been placed on Hospice which has been beneficial to her overall care. The price was similar to other places. However, the cost of the memory unit exceeded the cost of [facility name removed] by approximately $[removed] per month.

They were wonderful with my Dad in every way. We picked this community because of the cleanliness,friendliness of the staff, and price. While my dad was living there, I could sleep peacefully at night knowing he was safe and healthy. I would absolutely recommend Harmony at Hope Mills to anyone looking for a Memory Care facility.

Our family had an in person tour with Harmony at Hope Mills and the community just came across as very sterile and not so friendly and just did not really feel as welcoming.

I found the staff at Harmony Hope Mills to be helpful and friendly and caring towards their residents. They kept the residents busy with activities throughout the day. I didn't appreciate the fact that I gave a 2 week notice and moved my mother out on time only for Harmony to withdraw another month's rent on April 3. Now I'm the one being inconvenienced with the missing funds in my account until a check from corporate arrives.

My oved one liked the food. We picked this community because it was a close location, and convience to familiy. They could improve on cleaning the rooms, and being more proactive with the residents. They took good care of my loved one, and she adjusted well and was in a good place.

What are family really likes about Harmony at Hope Mills is that they have several activities a month residents can attend. They invite family to join in on certain activities. Staff are very friendly, they get to know family by name.

The staff are very kind. They were very receptive when we had any issues or concerns and acted very quickly to resolve things. My mother was well cared for in the brief time she was there. It was a good experience for our family, and I would highly recommend Harmony.

We are very pleased so far. My dad has adjusted well. His only complaint is the food. Communication is excellent and they have been very responsive. Yes, 3 meals a day, restaurant style, where they order from the menu. He says the food is too hard, but he does want to complain. So, I have honored his wishes. Apparently he is eating it because he has retained his weight and looks to have gained a little weight.

The staff is very nice and friendly. We picked this community, because of the cleanliness. I would recommend to other families.

The overall experience has been excellent. The community is very well kept and welcoming. Smells fresh. The staff greets you upon entering and stay says "hi" in passing. They provide 3 meals a day plus snacks. Dining is formal with table cloths and cloth napkins. Plenty of activities scheduled each day. The provide a calendar each month. It is costly!

It has been noticed between staff and hospice lack of communication and coordination. The patients at meal time may have portions need to be cut in order to eat and cannot be cut with just a fork and the patient may not have the strength to cut the portion size down to bite size to eat.The laundry comes up missing, misplaced or lost even with names on items. The clothes are not arranged back in closets properly after laundered. At times overall supervision and coordination go lacks between shift as a result care of patients is lost. Some staff genuinely care for the patients, while it seems as others will do little as possible till time of shift change or to get off. Continuity of level of care varies among shifts, staff, yet management does not seem to notice. It is a very good and well thought out facility the price is affordable for families to be able to negotiate. Staff is receptive to family interaction and welcomes any advice, or direction the family may give to take better care of their loved one. Facility is always clean and neat staff is very friendly

My loved one loves the food. It has been a big change, for botth my loved one and I. As far as the staff, some care more than others do. I picked this place because I read excellent reviews and it was close to home.

My only concern that really have with my mom. Is she has had several falls when in there. By the time the doctor gets by there is only 1 or twice a week. She has a very bad swollen hand and needs an xray and is not getting done in timely manner.

Overall, the facility was friendly and appealing right when you walk through the door. It appears relatively new and very well kept up. It looks good and feels comfortable. The service was very good there, and I was very satisfied with the care my loved one was receiving.

Things seem to be going well at Harmony at Hope Mills, mom is slowly adapting to living here. The staff are very friendly. They keep mom busy and have plenty of activities provided for the residents. She is pleased with the meals that are served. She has a very nice one bedroom apartment as well. I would recommend them to others looking.

I left the decision up to my loved one and this is the facility that he chose. I think he liked it most because the location was closer to me. It was also my top choice as well. As soon as we walked in, everyone was extremely friendly and still is to this day. I would definitely recommend Harmony at Hope Mills to others looking.