Hacienda Del Rey

The facility is clean, modern and smells good. The staff are wonderful and caring and always take the extra effort to make sure my mom feels loved and cared for

My loved one is blind and I don't think the kitchen staff doesn't know how to work with a blind resident. I think her food could be cut up smaller, and to tell her what is on her plate, etc. It is a good place to have someone. I don't feel they have enough staff to care for the residents right now. I have been called before to help calm down my loved one. I think the staff need more training for caring of non sited residents (blind). She needs to be told location of the foods like the turkey is at 9 o'clock, green beans at 6 o'clock, roll at 3 o'clock. This will help her navigate her meals, etc.

I have lived at Del Rey for a short time, 2.5 months. But in this time I have come to realize this is not just a place to be but is home. The staff are all caring and make you feel at home.

I toured this place along with several others. I was really impressed with the cleanliness, staff, programming food etc.. It was definitely a place I would choose for me if I had to. I choose Hacienda Del Rey for my mother. She is happy with the amenities and staff.

My mother is 96 and deals with low vision, poor hearing and moderate dementia. I knew she needed more care and moved her from CA. It was a tough but HDR has been extremely helpful . Mom is well cared for. She is clean, her clothes are clean, she's well fed and her needs are met. Changes and concerns are brought to my attention quickly.

I have lived at Del Rey for a short time, 2 1/2 months. But in this time I have come to realize this is not just a place to be but a Home. The staff are caring and making you feel at home.

Good services, clean, and great caregivers overall. Food is good and well-prepared but need a larger variety.

In early 2020, we searched city wide for a memory care facility for my mother. Hacienda Del Rey stood out as the best "by far." After moving Mom to Hacienda in March, 2020 she immediately settled in as if she's always been there. When she has medical issues the staff calls me and discusses treatment options. While she was battling covid-19 the staff called me daily and helped us to video chat with Mom during quarantine. It was very clear to our entire family that the care takers treat her as their grandmother. One specific moment that we will never forget was when we were visiting Mom through the window during quarantine and talking through the window on the phone. Mom was using the caretaker's personal phone and as we spoke, the girl was twirling Mom's hair with her finger like she would with a loved one of her own. She made Mom feel so warm and comfortable even though she could not understand why we were separated by a window. I cannot say enough about this wonderful place.

This was a nice community.

The community communicates very well. The staff are amazing! They really care for the residents here. My loved one doesn't like the food, as it doesn't have a lot of variety, and sometimes the food isn't exactly what the community says it is.

When we try to get ahold of people here with questions, they always answer the phone and are responsive. My loved one is very happy here, especially after the place she was in previously. A couple of her friends from the last place even moved with her. It's very clean here. The food is actually pretty good. They're really proud of it, and they have a chef who cooks most of the food in-house. Our loved one isn't participating in a lot of the activities, but they're at least offering them.

We chose Hacienda Del Ray because it had more of a home-like feeling because they are separated into 9 casibas with 8-9 bedrooms. Then they have a kitchen dining and living room area in each one, so it is an easier transition coming from a house. My mom needed memory care as well and they placed her with other residents who had similar needs. They are great with communication, we get emails, texts, newsletters, etc. They always keep us up date on everything. We are very happy with our choice.

I am very happy with Hacienda Del Rey. We chose this facility because of the cleanliness, it is only a 2 years old. Everything is very modern and up to date and it does not smell at all. They have different sections as well and then a main area where residents can meet, I like the way it is set up. The rooms sizes here are a little on the smaller side for the price. The administrative staff is great, they are good with communication whether it is emails or phone calls and they also have a lot of patience. My dad said during the week when the regular chef is cooking the food is great, but during the weekend they change chefs and it is not as good. I would recommend them to others looking.

Loved [name removed]. The price was a bit high for a studio with communal shower. It is just not a good fit. We lived the feeling of the place and staff though.

I would want others to know when looking into this facility that they did not let me know that my mom lost 50 pounds in 3 months I would not recommend Hacienda Del Rey to anybody. Look for someplace where they actually pay attention to your loved ones and let you know what is going on.

Dad was at a nursing home for 3 1/2 years. Moved him to HDR in May 2020. Even though I’m not seeing him do to COVID-19, he is so much happier here. As am I!!!! Very responsive and professional!!!!

From the begging of my search for an assisted living home, The Hacienda Del Rey staff made the choice very easy. I knew Hacienda Del Rey was the best choice for my bother as the group of 9 or 10 person casitas was quaint, personable, and homelike. My mother couldn't be happier. He enjoys the three meals, the openness of the community area, and likes personal space in his private room. Our family can rest assured that our bother is being looked after in a safe and friendly environment. We are all very happy we found Hacienda Del Rey!

We are so pleased that our mom is living at Hacienda Del Rey. The caregivers and staff are exceptional and we feel she is well cared for in this community. We resonate with the philosophy of care for residents with dementia and feel so blessed to have found a facility that focuses on each individual and their needs. We're especially grateful for the good communication during the Covid-19 pandemic and appreciate all of the efforts that Gretchen and her leadership team have made to provide a safe environment for our family members.

My mom has vascular dementia, we were looking for a new Memory Care Community. I met with [name removed] in March 2020. She provided me with all the information on Hacienda Del Rey. She and the staff I met were very warm and friendly. As we toured Hacienda, we were greeted by so many friendly staff members who were very open and responsive to our questions. Unfortunately, due to COVID 19 we were forced to wait until late May to move mom. [name removed] and the management team had arranged to have the maintenance manager help with the move in. To our surprise when we arrived not only was the maintenance manager there the caregivers also quickly jumped in and began helping bring in boxes and furniture. The caregivers from Hacienda went out of their way to welcome mom to her new home. The thing I like most is the staff members and management really do care about the residents. We are very happy we found Hacienda Del Rey and would recommend them to others who need special care for their loved ones.

[name removed] has been at Hacienda for a little over 1 month. I call frequently to check on him. Each caregiver I've talked with gives a good report but, as importantly, they sound believable, happy and like they really know my Wally. It is the same environment of can do and happiness that I experienced during my tour and the reason I chose you Hacienda over other places I'd looked at. I couldn't be happier about my choice since it is one that had to be made. You guys are AWESOME!