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FirstLight HomeCare

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725 Cool Springs Boulevard Suite 600, Franklin, TN 37067

8 reviews
For services offered:
(866) 374-4058
FirstLight HomeCare
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anonymous
-
Family/friend
4.0
Make sure they have you dates correct!
Working with FirstLight has been a pleasure so far. Right off the bat there was an incident where the lady didn't get my dates of service right. The day I needed them to start they weren't there. Other than that it's been a good experience. Another thing that I like about this agency is th

About the facility
FirstLight HomeCare

FirstLight HomeCare in Franklin, TN is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

Home Care

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Services
at FirstLight HomeCare

Community Amenities

Languages spoken

  • Spanish

Compare

FirstLight HomeCare undefined
FirstLight HomeCare

725 Cool Springs Boulevard Suite 600, Franklin, TN 37067

Stay Home Care - Brentwood, TN
Stay Home Care - Brentwood, TN

7003 Chadwick Dr Ste 331, Brentwood, TN 37027

ACASA Senior Care of Franklin, TN undefined
ACASA Senior Care of Franklin, TN

PO Box 277, Franklin, TN 37065

Preferred Care at Home of Nashville South
Preferred Care at Home of Nashville South

4208 Old HIllsboro Rd, Suite 7, Franklin, TN 37064

Review score not available
9.0
Review score
9 reviews
9.0
Review score
9 reviews
5 star
45%
4 star
33%
3 star
11%
2 star
11%
1 star
0%
9.0
Review score
2 reviews
9.0
Review score
2 reviews
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
3.0
Review score
19 reviews
3.0
Review score
19 reviews
5 star
42%
4 star
37%
3 star
11%
2 star
5%
1 star
5%
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Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

No

Pet friendly

No

Pet friendly

No

Care types offered

1

Home Care

Care types offered

1

Home Care

Care types offered

1

Home Care

Care types offered

1

Home Care

Reviews

for FirstLight HomeCare

Overall Rating
4.4
Cleanliness
4.4
Friendliness
4.4
Care Services
4.5
Staff
Meals & Dining
Activities
4.4
Value for Cost
4.4
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-8 of 8 reviews
anonymous
Home Care
December 28, 2016
4.0
Verified Review
Not a good owner!
The caregivers were a 5 and the owner and the administration and there staff is a 3. He was not empathetic to his caregivers needs and I feel like he was just out for the money. Thy were good as long as we used them for an hourly basis. When came to 24 hour care it did not work out.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
5
Activities
4
anonymous - Family/friend
Home Care
January 10, 2016
4.0
Verified Review
Great place
This is a great place for my Dad. This place i would recommend for friends and friends families.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous
Home Care
December 19, 2015
4.0
Verified Review
High turnover rate. . .lots of different caregivers
Some of the caregivers or staff are friendly enough and some are not at all. It just depends on who they decide to send out. They could have better communication with the family. They also have a high turnover rate.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Home Care
June 29, 2015
4.0
Verified Review
Make sure they have you dates correct!
Working with FirstLight has been a pleasure so far. Right off the bat there was an incident where the lady didn't get my dates of service right. The day I needed them to start they weren't there. Other than that it's been a good experience. Another thing that I like about this agency is they are willing to start off intermittently. I didn't have to go by minimum requirements to get services started and I really appreciate that aspect of things as I am not ready for full time care.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous
Home Care
June 16, 2015
5.0
Verified Review
Working out well!
Things are going very well with FirstLight HomeCare! I'm very pleased with the caregiver they sent. We are entirely satisfied with the service!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Home Care
December 18, 2014
5.0
Verified Review
They were great
They were great, very responsive, and they met the needs that we had. The lady we worked with (Patricia) really went above and beyond to meet my dads needs. I live out of town and it was very nice having her there to help out. I can't say anything negative about them. Dad was very pleased with the service.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Anonymous - Toured community
Home Care
December 7, 2014
5.0
Very Pleased
After my mother was diagnosed with Alzheimer's, she suffered a fall which resulted in a brain bleed. After a very lengthy recovery and therapy, she returned to her home. We were immediately overwhelmed with the amount of care she required. Because we were so overwhelmed, I visited a local nursing home to check out the alternatives. After visiting the nursing home, we determined we were not ready to make that step just yet, and the admissions director of the nursing home HIGHLY recommended First Light. Upon her recommendation, I called First Light Home Care. After an in-home visit, we scheduled sitters several times throughout a week to come and care for my mother so my father could run errands and conduct business, and get a good nights rest. We have been nothing but pleased with our experience. We have had three different sitters a nd they have all been extremely professional, well-trained, compassionate, patient, as well as very easy to work with. I can't say enough good things about the administration and staff. They are always available any time of the day or night- whenever needed. I would highly recommend First Light Home Care for any Senior Care needs.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Home Care
December 6, 2014
4.0
Thoughtful Care
For the past seven months, First Light Home Care has been helping my father live at home, while he suffers from memory loss. The management team showed great compassion and resourcefulness in negotiating this difficult transition as my father was very resistive. Overall, I have been impressed with their flexibility, their philosophy of care, and the recommendations for how to address my father's situation. Their actions, and not just their words, demonstrate a desire to support the entire family and provide superlative service. For example, The Director of Community Relations took the time to cook a few special dishes for Dad in her own kitchen, and even toured me around memory care settings so a quicker choice would be made if Dad's needs change in the future. Having the same caregiver was very important to my family, since we mostly live out of town. Since First Light has a higher minimum number of hours per visit compared to others, I felt that staff are more likely to remain in their employ. We are happy with the relationship that our caregiver has built with my father, but recognize she is going through a learning curve. However, each person with memory loss is different. Overall the management staff are easy to reach and do respond when issues arise; nevertheless, communicating directly with the caregiver is somewhat limited which is my one key concern with the organization.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Viewing 1-8 out of 8 reviews

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Frequently Asked Questions
about FirstLight HomeCare

Call (615) 567-5857 to reach a resident at FirstLight HomeCare.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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