Elmcroft of Southport

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7 Reviews

• (5)

  A Place For Mom

• (2)

  SeniorAdvisor.com

The staff at Elmcroft of Southport are caring and compassionate. We are very thankful to them for taking such good care of our aunt. Out of all the places she stayed in her later years, Elmcroft of Southport was the best long-term care option. I would highly recommend Elmcroft of Southport's services to someone looking for support for themself or for a family member.

We put our mom in Elmcroft of Southport. It was a hard decision but we are sooo happy we moved her there. She has dementia. The staff is very caring and like family. She is very happy having new friends and lots of activities. We are very relieved that she is happy and enjoying herself in this beautiful setting.

Carillon Assisted Living in Southport NC is NOT an assisted living facility in my opinion. It should be classed as an independent living facility. I cannot speak for the Alzheimers unit. The staff is required to perform tasks outside their job descriptions which leads to limited time to assist the residents that need help.The safety of the residents requiring assistance are at risk and this has been reported to the North Carolina Division of Health Service Regulation. There is no schedule for resident showers, limited to absolutely no assistance in personal care, toileting. Daily personal care is not provided leaving the resident open to falls, frustration and lack of dignity. The call necklace the residence wear to call for assistance can take up to an hour for a response from staff. The meals in the dining room are lacking in quality. There is a $3.00 charge if your loved one does not go down to the dining room, however there is limited staff to help them to the dining room. We were told the laundry was to be done on a schedule weekly according to the residents room number. This did not occur and many times we had to personally take care of our loved ones laundry due to no clean items left! The trash was not emptied on a daily basis. Many times, we collected and put it in the hallway ourselves. The rooms are not cleaned nor were the beds made on a daily basis. Do not send your loved one here unless they can fend for themselves or unless you can be there to provide their care and be their voice.