Elmcroft of Southern Pines

We admitted our Loved One on [date removed]. She was ambulatory at the time suffering with Alzheimer's. We were told she would be quarantined for 2 weeks by [name removed]. If she wondered from her room, she would be steered back. The 1st week we witnessed her mingling among others in the lobby, either seated or wondering with her mask on. We assumed they had an out period with others entered at the same time. On [date removed] we received a call from [name removed], indicating she was found on the floor with diarrhea, sore throat and fatigue. We never received a call back from Elmcroft on her status. Only later did we finally reach someone at the hospital whom informed us she was discharged. She now has fallen and been taken to the hospital 5 other times since then. Apparently, last night, she fell again, no call. We just spoke with [name removed] who indicates that [name removed] spoke with [name removed]. We pulled our phone records, no call from Elmcroft. We are in the process of getting an attorney involved, as of now Hospice says she has deteriorated sufficiently, although they are not allowed in the facility to perform their care.

My aunt was very concerned about going into an assisted living facility. I convinced her to try Elmcroft for a month with respite care. It took a couple of months for her to acclimate to Elmcroft....but now she is very happy there. She tells everyone she is glad I convinced her to at least try Elmcroft for one month.

The assisted living building was very nice and clean. My Mom said the food was always good, which was very important to her. The staff was always nice and helpful. The communication with med techs was good as long as I asked questions. Unfortunately, Mom had to be moved into the memory care building because she started wandering. The memory care building is definitely the downfall of this community. It smelled heavily of urine. It was particularly disgusting on the wing where my Mom’s room was. Although I complained multiple times, it never got better. The rooms were adequate but needed work and a deep cleaning. The staff was okay but communication with med techs was not good. They clearly had too much to do and not enough staff to assist. I would NOT recommend the memory care unit to anyone.