Elmcroft of Southern Pines

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We really enjoyed our tour with Elmcroft of Southern Pines. It is a very nice facility and it was our second choice.

So far we have had an excellent experience we are very happy. When we speak to our loved one there she seems to like it very much, and she interacts with the residents and likes watching movies with them. Her weight and blood pressure is very good, and she loves the meals. The food there is very good. The cleanliness of the community is immaculate.

A beautiful and well presented community. Not sure she would need all that assisted gives.

The staff was always very friendly and helpful. I just think it wasn't the right level of care for my loved one. Elmcroft is designed for someone who can still independently care for themselves. I thought the cost was reasonable for what they were able to do there.

It's really tough to give an accurate assessment because of Covid. They only just opened up for in-person visits in the last week, and they opened dining a couple of weeks ago. Before that it was served in the rooms on a styrofoam plate. The staff have a tough job, and the added responsibilities of Covid have been hard on them Everybody there has been vaccinated. They do a good job encouraging our loved one to participate in activities. We've seen exercise, music, etc. We've had one rent increase since we've been there. Our biggest complaint is just not having access to our loved one due to Covid. Her cognitive level has declined since she's been there, it's unclear whether that's just a natural progression, or if it's due to limited interaction because of Covid. Some of the staff there go out of their way to help her and have been great at communicating with us. We definitely have our go-to people when we need to know something or get something done. Even the maintenance guy was happy to help our loved one set up a landline telephone and showed her where it was and tested it out for her. That made us feel a lot better about being able to communicate with her.

My husband and I were very impressed with Elmcroft senior assisted and memory care living. The brightness of natural light and canned lighting, the cleanliness and decor, the courtyard spaces, the way in which the residents were groomed, the friendly staff, everything about it was what we have been looking for in care for my parents. Elmcroft is definitely on our list of places we are considering for my parents.

We admitted our Loved One on [date removed]. She was ambulatory at the time suffering with Alzheimer's. We were told she would be quarantined for 2 weeks by [name removed]. If she wondered from her room, she would be steered back. The 1st week we witnessed her mingling among others in the lobby, either seated or wondering with her mask on. We assumed they had an out period with others entered at the same time. On [date removed] we received a call from [name removed], indicating she was found on the floor with diarrhea, sore throat and fatigue. We never received a call back from Elmcroft on her status. Only later did we finally reach someone at the hospital whom informed us she was discharged. She now has fallen and been taken to the hospital 5 other times since then. Apparently, last night, she fell again, no call. We just spoke with [name removed] who indicates that [name removed] spoke with [name removed]. We pulled our phone records, no call from Elmcroft. We are in the process of getting an attorney involved, as of now Hospice says she has deteriorated sufficiently, although they are not allowed in the facility to perform their care.

My aunt was very concerned about going into an assisted living facility. I convinced her to try Elmcroft for a month with respite care. It took a couple of months for her to acclimate to Elmcroft....but now she is very happy there. She tells everyone she is glad I convinced her to at least try Elmcroft for one month.

The assisted living building was very nice and clean. My Mom said the food was always good, which was very important to her. The staff was always nice and helpful. The communication with med techs was good as long as I asked questions. Unfortunately, Mom had to be moved into the memory care building because she started wandering. The memory care building is definitely the downfall of this community. It smelled heavily of urine. It was particularly disgusting on the wing where my Mom’s room was. Although I complained multiple times, it never got better. The rooms were adequate but needed work and a deep cleaning. The staff was okay but communication with med techs was not good. They clearly had too much to do and not enough staff to assist. I would NOT recommend the memory care unit to anyone.

Mom really loves the facility in Londonderry. There is a lot for her to do, and she's meeting a lot of new friends. The facility is clean and welcoming. We usually get a pretty quick response to questions. Her unit is pretty and just what she needs.

This is a nice community. The staff were nice, but may they might have needed some additional training with certain type of care. The staff needs to inform families on the care of. The menu of the meals need some improvements. They offer activities for her to participate. We were not happy with this community. Families might want to tour this community to see if it what they are looking for.

After experiencing 2 other locations my Mother in Law has settled in at Elmcroft. She is happy with everything from the food to the activities to her fellow residents. Thank you to A Place for Mom in helping me find a place she can be happy and safe.

My mother is doing very well here, I'am pleased with everything they have done for us. I know she is safe and receiving great care. The staff is taking good care of her and her needs. They are very friendly and helpful. She stays busy with all the activities they offer. They do serve well balanced meals. Everything is working out well and I would recommend it.

My mother in law is doing as well as can be expected here at this community. Everything is working out pretty well. They do a good job of keeping the community nice and well maintained. The staff have been considerate and helpful. There are many activities offered for her. Overall we know she is receiving good care and she is safe. I would highly recommend this community.

The facility is well kept. The staff is very caring and friendly. They take good care of their residents. They offer a lot of activities there where all the residents can engage in. The food is good.

Placed my dad for respite care. Could travel with ease and confidence that he was taken care of...he will return when we travel again...such a wonderful place to have so close to home...

I took my mom out because on her tenth day there she fell and had to go to rehab and she is now somewhere else. Six weeks ago when she moved-in she was walking around and now she is pretty much confined to a wheelchair, so I do not know how much Elmcroft contributed to that, but with all the falls I had to take her out.

This is a very nice place. The staff is friendly and the building is warm and inviting when you walk in. The grounds are beautiful and well maintained. I like the atmosphere here.

Elmcroft of Southern Pines is great! I have had a great experience and so far and it has been wonderful the staffing seems to be so caring and very thorough so far I have had a wonderful experience its a great place.

This property is also one of out top choices. Location great, staff nice and friendly. Want Mom to see this one for sure.