Brookdale Pinehurst

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

This is the place! Brookdale was warm and inviting. [name removed] was awesome! The entire facility was clean, well planned out, and the decor was beautiful. There are many screened-in porches for residents, an outdoor area for walking, and a couple of activity rooms. One was a mini theatre with a popcorn machine. We're telling Mom this is it! We're sure she'll love it.

I wouldn't recommend this community to anyone. My loved one had was to be moved from the regular memory care to another community. I ended up hiring a round the clock caregiver. During that time my loved one may have had three aggression during the month or so they were there. There was a woman who kept walking in to my loved one's room and she even poked me when I visited my loved one. I and a few friends went to move my loved one out of the community. The bathroom and the cabinet under the sink were horrible. It was a disgrace and I feel that they staff just through things under the cabinet so they didn't have to deal with it. The room wasn't vacuumed since I don't know when. For the price I feel it should have been better taking care of. The PA is useless. Most of the staff is nice. I feel the community is understaffed as a whole. It is hard to get a hold of anyone after hours or on the weekends.

Mom is doing real well at Brookdale. I was worried that she might decline since she came from an Independendent Living Facility and moved across the country. She has done very well and flourished. The staff has been wonderful and keeps her involved. She has made friends and we are very happy with our choice of Brookdale!

I like the place so far, but my mom is NOT happy. She complains all the time. The lady next to her is 101, blasts. Tv. Leaves bathroom smelling. Etc. At least this is what mom is telling me. She is supposed to get a 1 bedroom studio and not share kitchen n bathroom. I'm.not sure what to do. I really thought it would be good for my mom who is 82 and very active.

My father is doing great with this community. He is active with playing the piano when they have activities. He enjoys Bingo. We are so happy to see a community that is more like a home atmosphere and not a hospital facility for him to call home. We toured another community, but this environment helped us make the decision for him to move this community. Dad is seeming to like the meals. We would highly recommend this for other families and there loved ones for great care and value.

Unfortunately I din't have such a pleasant experience with this company. As I have visited, I notice it doesn't seem as though management is very involved in the community. A few of the residents I have noticed, appear to need more of a skilled facility. It concerns me for several reasons, one I do not feel as thoughyou loved one is getting the proper assistance because of some much time being spent on more advance details conditions, and two they seem to be severely understaffed. As I have spoken to staff in passing, they all seem to be unhappy with the condition same they are forced to work under. I'm just wordering how so many things have gone unnoticed, if I'm able to see them as just a visitor. One other concern that I've mentioned to management before is the smell in the air, it seems to be a moldy odor. I would love to see some changes soon in this community, as the rest of my family is ready to seek other placement.

My father is stable here at Brookdale Pinehurst. So far it has been a good experience. My only thing about this community is that there are add-on's to my father's bill at the end of the month that they don't discuss with you before move in. I would say it is a nice community and has a good staff here. The place looks great and clean. The meals are good and it has been a learning experience for me.

Our experience with Brookdale Pinehurst has been a good one, overall. It's a nice looking place, they've got some fine people working here, and they are taking good care of the residents.

The staff is professional and well trained. Always pleasant and helpful. The number of residents in memory care is small which prevented Daddy from feeling overwhelmed. I visited several places and my sister and brothers agree the right place for him is Brookdale!

Brookdale Pinehurst is very good. I would definitely recommend them. It is a really nice place. I have no complaints. I am very happy with them.