Elmcroft of Mid Valley

Reviews

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

It was a nice place up on a hill, with a nice view and nice surroundings. But I don't know if they're trained to lie to you about how your loved one was doing. I would call all the time, and they would say "Oh, yeah, she's doing great." But in the end, the EMS guy said "She's really not doing great." I wasn't allowed to go inside to visit most of the time. I had only gotten to see her twice when they stopped in-person visiting. After that, all you could do was a window visit or Skype. The only places I saw inside were the front lobby and the visiting room, which really needed to be cleaned. The rug was dirty, and it smelled in there a little bit. Since I had limited access inside, I'm not sure what the care was like. I was getting phone calls all the time that she had fallen. And because they didn't see her fall, they had to call the ambulance. Each ambulance trip was expensive, and I'm not sure if insurance will pay for it, as it's still pending. They walked in and found her on the floor one morning. So I'm not sure how much care she was getting in the night. They made such a big deal about her going in there testing negative for Covid. So we went through the whole process of getting her tested and getting her moved in within 72 hours of her negative result. She ended up getting Covid at Elmcroft within a couple of months of being there. Her case was sever enough to send her to the hospital, where she passed away due to Covid. I kept getting emails from Elmcroft that this person has it, and this person has it - probably about 28 emails total. They're still sending me a bill for her last couple of days there. They're charging service charges on top of the bill. I feel like they don't have a heart. I'm not very happy with them. In the beginning they were nice. But when I came to visit, they would just say hello and take your temperature, and to me that's not enough. And now that my loved one has passed away, I've had problems with them returning my calls. Yet I'm still getting a bill for her last 2 days. I'm sure a lot of other homes are going through the same thing, but this Covid thing has just been really difficult.

They work very well with the memory care residence and they are very patient with them also. I would definitely recommend this community to others

You have to be on top of the staff at all times. You must consistently ask for your loved ones to be cleaned and clothes changed. They have an excuse for everything.

The place sucks. The nurses are very rude they don't inform you on what's going on with your loved ones they do whatever they want to do this is the second incident that my mom has been her at the facility and nobody could tell me what's going on or how it happened. I've also been accused of sexual assault on their staff members. Now they want to backtrack and say that they've never said that the place is a joke I would never leave my parent at this facility [name removed] is a [language removed]. Like to talk [language removed] but then don't have no proof to back it up

Gave more of a nursing home feeling which I think my mother would have a problem with. Facility was clean but older.

The care of this community is very nice. I am happy with the cleanliness of the community The meals are outstanding and he is happy with the variety. They do offer him activities that are offered when he wants to participate. This community is very nice and I would recommend the care and value to other families for the good care of a loved one

They're doing a great job at Elmcroft of Mid Valley! The environment here was such an improvement for my loved one. The staff are friendly and professional, and they've been very attentive to his needs. They're very easy to work with and made the whole selection and move-in process very smooth. I'd highly recommend them!

I just would like to say what a great community for my loved one to live. As a family we had a difficult time giving up caring from my loved one. In the end we knew we made the right choice having mom live at Elmcroft. It is now her home and the staff makes us feel welcome. My mom is well cared for and she is engaged in activities throughout the day. We love Elmcroft and are happy to call it home.

Don't ever put a loved one in this facility. Some of the staff is very rude and put our loved one at risk because of the incompetence shown by the staff. [removed]

We used this place for a short respite stay for our loved one. Overall I thought they did a good job. The staff were all very friendly, and they take great care of the people who live here. The community has a lot going on, and they work hard to keep the patients engaged. My one complaint is that they could be a little more diligent when it comes to checking into complaints from the patients. My loved one complained about some pain she was having, and they just gave her a tylenol assuming it was arthritis, but it ended up being a rash that could have been treated more effectively.